Topic
Use this resource catalog to find all articles related to managing accounts and permissions for your technicians and end users.
Environment
NinjaOne Platform
Description
NinjaOne offers a range of resources to support its robust device management solution. To aid your search for knowledge, refer to this catalog for a complete list of guides and a brief description of each.
Getting Started
These help guides will help you start with a new account:
- Create a Technician Account. Learn how to:
- Create a new account in NinjaOne.
- Import technicians in bulk.
- Reset user passwords.
- Create or Import End User Accounts. Learn how to:
- Create an end user account.
- Import multiple end users for an organization.
- Copy an end user template.
Device Access or Assignment
NinjaOne Endpoint Management: End User Sharing for Device Access: End-user sharing allows you to easily grant end users access to their own machines through NinjaOne.
Learn how to:
- Add end users to an organization individually or in bulk.
- Assign devices to end users.
- Assign access to NinjaOne Ticketing in bulk.
- Log in and connect to machines as an end user.
Managing Permissions
Once you create the account, you can use the following guides to learn how to configure it:
- User Roles: NinjaOne's User Permissions enable administrators to create numerous permission templates, or roles, that can be assigned to both new and existing NinjaOne technicians and end users, determining their level of access to different features and functionalities within the app. Administrators will have access to additional dashboard monitoring. Learn how to:
- Set up a new role from a template.
- Assign a technician or end user role.
- User Permissions: Permission Options: This article provides an explanation for each permission option
General Supporting Documentation
The following articles provide additional examples and best practices for account management:
- NinjaOne Platform: Permission Use Cases and Access Templates: This article provides use case examples and commonly used templates for user management in NinjaOne.
- Commonly Used Permissions: This article provides best practice suggestions for basic account setup.
- User Login Restriction by IP Address: This feature allows system administrators to limit which IPs technicians can access the NinjaOne web application.
- Active Directory User Management: Active Directory (AD) user management allows technicians to manage users within AD domain controllers directly within the NinjaOne app.
Help and Troubleshooting
If you have questions or issues, refer to the following guides:
- User Accounts and Permissions: Frequently Asked Questions (FAQ)
- End User Sharing and Device Assignment: Frequently Asked Questions (FAQ)
- Active Directory User Management: Frequently Asked Questions (FAQ)
Video Library
Use this link to find all videos related to user management: Dojo Video Library - NinjaOne.