Topic
Use this resource catalog to find all articles related to managing accounts and permissions for your technicians and end users.
Environment
NinjaOne Platform
Description
NinjaOne offers a range of resources to support its robust device management solution. To aid your search for knowledge, refer to this catalog for a complete list of guides and a brief description of each.
Getting Started
These help guides will help you get started with a new account:
- Create a technician account in NinjaOne.
- Create an end user account in NinjaOne.
Managing Permissions
After you create the account, you can manage the permissions. Refer to this section for related guides.
- NinjaOne Accounts: Technician and End User Roles: You can assign permissions through a role, which allows you to group technicians and end users by their permissions, or assign permissions individually through each NinjaOne account. Use this article to assign permissions via a role.
- Permission Settings for End Users: This article explains each permission option for end users.
- Permission Settings for Technicians: This article explains each permission option for technicians.
- NinjaOne Ticketing: Technician and User Permissions: This article provides additional instructions if your end users or technicians need to access NinjaOne Ticketing.
General Supporting Documentation
The following articles provide additional examples and best practices for account management:
- Permission Use Cases and Access Templates: This article provides use case examples and commonly used templates for user management in NinjaOne.
- Commonly Used Permissions: This article provides best practice suggestions for basic account setup.
- User Login Restriction by IP Address: This feature allows system administrators to limit which IPs technicians can access the NinjaOne web application.
Help and Troubleshooting
If you have questions or issues, refer to the following guides:
- User Accounts and Permissions: Frequently-Asked Questions (FAQ)
- End User Sharing and Device Assignment: Frequently-Asked Questions (FAQ)
- Active Directory User Management: Frequently-Asked Questions (FAQ)
- NinjaOne Platform Troubleshooting: New User Did Not Receive Invitation Email
- NinjaOne Platform Troubleshooting: New User Cannot Create an Account From an Invitation
Video Library
Use this link to find all videos related to user management: Dojo Video Library - NinjaOne.