Fix Zendesk Tickets Not Resolving Automatically

Issue

Zendesk tickets are not being marked as resolved. 

Environment

• NinjaOne platform
• Zendesk integration

Cause

Zendesk ticket templates have fields that can be marked as "Required to resolve a ticket." When these fields are marked as required, the Zendesk API for NinjaOne is unable to validate the data. 

Resolution

Do not mark fields as "Required to resolve a ticket" if the template is to be used with the NinjaOne integration. 

Additional Resources

• Getting Started with the Zendesk Integration in NinjaOne
• Reset Conditions are Failing
• Issues with Custom Zendesk Forms
• Cloud Monitor Conditions are Failing
• Ticketing | Zendesk Developer Docs (external link)