Topic
This article provides multiple resources for our Network Management System (NMS) tool.
Environment
NinjaOne NMS
Description
NinjaOne NMS is a solution for managing and monitoring devices on a network, typically via SNMP, where the NinjaOne agent cannot be installed (routers, switches, firewalls, printers, and more). Refer to this catalog for a complete list of guides and a brief description of each.
Getting Started
- Before you Begin: NinjaOne NMS: System Requirements
- Setup: NinjaOne NMS: Network Discovery
- NinjaOne NMS: Custom SNMP: Custom Simple Network Management Protocol (SNMP) allows users to add custom OIDs (Object Identifiers) to use with NMS.
- New OID creation
- Policy configuration and SNMP condition
- Technician access to NMS policies
Help and Troubleshooting
If the issue you are experiencing is not listed above, or if you need further assistance after attempting the recommended troubleshooting steps, contact NinjaOne Support.
- CPU, Memory, or Network Adapter Missing or Incorrect
- Syslog or NetFlow Information is not Populating
- Device is Appearing as Offline
- Configuration Backup is not Working
- Device Does not Report NetFlow data
- Syslog is not Working
- High CPU Usage for the NMSManager.exe Process
- SNMP Device Offline in NinjaOne
- Custom SNMP Data is not Displayed
- Manager Service not Installed or Running
General Supporting Documents
- Policy Management: Create an NMS policy or role. Learn about policy settings and configuration.
- Device Dashboard Navigation and Management
- View device uptime, CPU, memory usage, and other details.
- Change monitoring settings.
- View device-specific events and actions taken on the device, such as installations, scans, automations, patch warnings, and more.
- Manually deactivate a certain app for that device or change specifications such as the assigned user or device role.
- Manage tickets that have been assigned to that specific device.
- Connecting to Devices Through Telnet and SSH: This article explains how to connect your NMS devices through Telnet and Secure Shell (SSH).
- Moving Devices to a Different Location: This article discusses how to move devices from one location to another in NinjaOne NMS.