Network Management System Resource Catalog

Topic

This article provides multiple resources for our Network Management System (NMS) tool.

Environment

NinjaOne Network Management System (NMS)

Description

NinjaOne NMS is a solution for managing and monitoring devices on a network, typically via SNMP, where a NinjaRMM agent cannot be installed (routers, switches, firewalls, printers, etc.). Refer to this catalogue for a complete list of guides and a brief description of each. 

Getting Started

• Before you Begin: 
  • NinjaOne NMS: System Requirements
• Setup:
  • NinjaOne NMS:  NMS Network Discovery — This utility replaces the legacy NMS download and installer so you can perform network discovery directly from the NinjaOne console.
    • Run Network Discovery
    • Add Devices to your Organization
    • Assign Device Roles
    • NMS Agent Architecture
    • Installing and Configuring NMS
  • NinjaOne NMS: Custom SNMP — Custom SNMP (Simple Network Monitoring Protocol) allows users to add custom OIDs (Object Identifiers) to use with NMS.
    • Where to Find the SNMP Library
    • Add or Create New OIDs
    • Policy Configuration and SNMP Condition
    • Technician Access to NMS Policies
    • Add OID Monitors to the Policy
    • Set Up Conditions for the OID Monitors
    • Device level details

Help and Troubleshooting

• NinjaOne NMS: Troubleshooting: CPU, Memory, or Network Adapter Missing or Incorrect
• NinjaOne NMS: Troubleshooting: Syslog or NetFlow Information Is Not Populating
• NinjaOne NMS: Troubleshooting: Endpoint Is Down or Missing Log Data in NinjaOne
• NinjaOne NMS: Troubleshooting: Device is Appearing as Offline
• NinjaOne NMS: Troubleshooting: Configuration backup is not working
• NinjaOne NMS: Troubleshooting: Device does not report NetFlow data
• NinjaOne NMS: Troubleshooting: Syslog is not working
• NinjaOne NMS: Troubleshooting: High CPU Usage for the NMSManager.exe process
• NinjaOne NMS: Troubleshooting: SNMP Device Offline in NinjaOne
• NinjaOne NMS: Troubleshooting: Custom SNMP Data Is Not Displayed
• NinjaOne NMS: Troubleshooting: Manager Service Not Installed or Running 

If the issue you are experiencing is not listed above, or if you need further assistance after attempting the recommended troubleshooting steps, please contact NinjaOne Support.

General Supporting Documents

• NinjaOne NMS: Policy Management
  • Create an NMS Role for a Policy
  • Create New NMS Policies
  • NMS Policy Settings and Configuration
• NinjaOne NMS: Device Dashboard Navigation and Management
  • View device uptime, CPU, Memory usage and other details. 
  • Change monitoring settings. 
  • View device-specific events and actions taken on the device, such as installations, scans, automations, patch warnings, etc. 
  • Manually disable a certain app for that device or change specifications such as assigned user or device role.
  • Manage tickets that have been assigned to that specific device.