Topic
The NinjaOne Dojo contains multiple learning resources for deploying and leveraging NinjaOne ITAM in your environment. To aid your knowledge search, refer to this catalog for a complete list of guides and a brief description of each.
Environment
NinjaOne IT Asset Management (ITAM)
Description
Select a category to find related resources:
About Managed and Unmanaged Devices
NinjaOne enables you to track both managed and unmanaged devices in NinjaOne. The following table provides an explanation of the difference between managed and unmanaged devices.
| Management Type | Description |
|---|---|
| Unmanaged | Unmanaged devices that will never be directly managed in NinjaOne because the device cannot install the remote monitoring and management (RMM) agent. |
| Unmanaged, monitorable | Devices that may become managed by NinjaOne in the future by installing the RMM agent. |
| Managed | Devices that are actively monitored in NinjaOne and have the RMM agent installed. |
The NinjaOne agent manages the device roles for Microsoft Windows, Apple macOS, and Linux. When exporting CSV data from the Devices search page (export with all device details), the Type column will show AGENT for unmanaged devices since they support the agent installation.
Getting Started
Use the following resource to set up this feature in NinjaOne: NinjaOne ITAM: Getting Started.
General Supporting Documentation
Use the following resources to learn about each ITAM tool:
- Add an Unmanaged Device in NinjaOne: Learn how to add an unmanaged device in NinjaOne.
- Lifecycle Management: Track a device from the point of purchase to the day you decommission it, including its core asset information, custom fields, and related activities.
- Manage Asset and Entity Relationships: This article explains how to manage your asset relationships from the Asset tab on the organization and device dashboards.
- Configure supplier and vendor data: This article explains how to record supplier data for software licenses in NinjaOne.
- Find Discovered Devices: This article explains how to find discovered devices in NinjaOne.
- Use API Scripts to Access Core Asset Fields: This article explains how to update specific asset fields via the Command Line Interface (CLI) and NinjaOne's API.
- Unmanaged Device Roles: This article explains how to work with unmanaged device roles in NinjaOne.
- Software Licenses: This article explains how to use NinjaOne's IT Asset Management (ITAM) tool to manage software license usage and renewals.
- Create an Unmanaged Device via Command Line Interface (CLI): This article explains how to create an unmanaged device in NinjaOne by using command-line interface (CLI) tools.
Help and Troubleshooting
Use the following resources to resolve questions or issues involving ITAM in NinjaOne: