Deploy Remote Access to Devices

Topic

This article provides instructions and requirements for enabling NinjaOne Remote at the organization level for remote access to a device.

Environment

NinjaOne Remote

Description

NinjaOne Remote is a comprehensive remote access solution designed to bridge the gap between users and their devices. It empowers technicians and end users alike with seamless remote control capabilities, transforming any internet-connected device into a portal to another computer.

To learn how to enable the NinjaOne Remote application for deployment, refer to Getting Started with NinjaOne Remote.

Select a category to learn more: 

• Important Considerations
• Setting up NinjaOne Remote for Organizations
  • Requiring confirmation from end user to connect
  • Advanced Settings
• Disable NinjaOne Remote for a Specific Device
• Additional Resources

Important Considerations

Before proceeding, consider the following notes: 

• If you are enabling remote for Apple mobile or Android, you must also install the NinjaOne Assist mobile app to all organization-owned mobile devices if the app was not previously installed. Open the NinjaOne Assist app in Work Profile mode.
• Ninja Remote will not function for mobile devices if the "Allow screenshots and screen recording" restriction is turned off in the Apple policies, or "Screen capture disabled" is active in the Android policies.
• For mobile devices using Quick Connect, you must confirm that the region of choice is selected before attempting to connect. You can do this in NinjaOne at Administration → General → Settings → Locale.
• If you want to require confirmation from the end user before connecting, select the checkbox for "Ask the end-user for a confirmation before connecting." Refer to the information in the section of this article titled Requiring Confirmation From the End User to Connect.
  • When you initiate a connection to a device with this setting enabled, the end user will be prompted to confirm whether they accept the incoming NinjaOne Remote connection. While you wait for the end user's confirmation, the connection window indicates that confirmation is pending. If the end user does not accept the request, the technician receives a message indicating that the user closed the connection.
• When viewing an iOS or iPadOS screen and the device's end user views their device notifications, the screen sharing will be paused. To correct this, the end user must navigate to the NinjaOne Assist app and manually resume sharing.
• For macOS devices, you need to launch the NinjaOne Remote streamer and then allow NinjaOne Remote to control the computer from System Preferences → Security & Privacy → Privacy. Permission for screen recording, accessibility, and full disk access is required for full functionality of NinjaOne Remote (which may be referred to on the device as the "ncstreamer").

Setting up NinjaOne Remote for Organizations

You will deploy NinjaOne Remote to devices through the organization that manages them. To do so, perform the following steps:

1. Navigate to Administration → Organizations.
2. Select any organization to open the configuration page and open the Ninja Remote section. To learn how to create an organization, refer to NinjaOne Endpoint Management: Creating and Editing Organizations.
   • You can also enable NinjaOne Remote for multiple organizations simultaneously by selecting the checkboxes next to the organization name and then clicking Edit Settings → Ninja Remote.

3. When enabling NinjaOne Remote for a single organization, click Enabled and then choose which device types will use NinjaOne Remote. Additional configuration options may display as you make selections, such as end-user confirmation. These additional settings are explained further in the section of this article titled Requiring Confirmation From the End User to Connect.

Requiring Confirmation From the End User to Connect

In some cases, your end users may request that they be able to either accept or deny incoming NinjaOne Remote connections. We currently offer an "Ask for Confirmation" feature to accommodate this for both Windows and macOS devices. Perform the following steps to configure these settings:

1. Navigate to the organization editor and open the NinjaOne Remote tab.
2. Under each device type that has NinjaOne Remote enabled, select the checkbox next to Ask the end-user for a confirmation to connect. 

Advanced Settings

This section explains how to enable additional settings for NinjaOne Remote.

Under the Advanced tab, select Custom to configure the display name that an end user will see when a technician connects to their computer (organization name, technician name or both), as well as the default player settings for established connections. 

If you select Global, the settings default to the configuration under Administration → Apps → Installed → Ninja Remote. 

Common use cases include:

• Session timeout: This setting allows you to select how long a technician can ignore the NinjaOne Remote window before the session closes.
• Prevent inactivity timeout: When you select this checkbox, and the end user’s machine is set to lock after [#] minutes of inactivity, the machine is prevented from locking.

Enable or Change NinjaOne Remote Settings for a Single Device

To change NinjaOne Remote settings for specific devices instead of all devices of a certain type:

1. Navigate to the device dashboard and open the Settings tab.
2. Select Apps and click Edit in the NinjaOne Remote widget.

3.  Toggle the switches or select the checkboxes for any setting you want to change from the organization configuration. 

Additional Resources

Refer to the following resources for more information about NinjaOne Remote: Remote Access: Resource Catalog