Issue
When trying to execute a scheduled device task, I receive an error stating, "Match not found, reset to original."
Environment
- NinjaOne Integrations
- ServiceNow
Cause
Mismatched permissions that occur when accessing ServiceNow through the wrong application scope can cause this issue.
Resolution
To resolve this issue, change the application scope and update the sets.
- From the schedule data import page in ServiceNow, click the ellipsis icon and select Scope selectors.
- Click through each setting to select new data.
