Issue
The installation is not completing due to the existing security software installed.
Environment
- NinjaOne integrated vendors
- Bitdefender GravityZone
Cause
The installation was prevented because the NinjaRMM agent detected another antivirus on the target device. This information is gathered from the Windows operating system security center and is expected and correct behavior depending on policy settings.
Resolution
Change the antivirus settings at the policy level for the affected devices. Select the option to "Proceed with installation anyway."
Additional Resources
The following learning content will help you fully utilize the Bitdefender GravityZone feature set.