NinjaOne Remote Troubleshooting: NC Streamer Installation Issue

Issue

The NC Streamer is downloading but not installing the NinjaOne Remote service.

The error log indicates the system cannot find the OpenSSL configuration file at:

C:Program FilesPostgreSQLpsqlODBCetcopenssl.cnf.

Environment

NinjaOne Remote

Cause

This issue may be related to a broken environment variable for OPENSSL_CONF, which causes connection failures.

Resolution

Perform the following steps to remove the environment variable and reboot the machine:

1. Confirm that PostgreSQL is installed on the endpoint that cannot connect to NinjaOne Remote. If it is not, remnants from a previous installation could be present.
2. Check if the OPENSSL_CONF environment variable exists on the endpoint by navigating to System Properties → Advanced → Environmental Variables.
3. If the OPENSSL_CONF variable is present, remove it.
4. Reboot the computer and attempt to reinstall NinjaOne Remote.

Additional Resources

Refer to the following resources to learn more about NinjaOne Remote. 

Remote Access: Resource Catalog