Issue
My Apps and Books will not install content to devices.
Environment
- NinjaOne MDM
- Apple iOS
- Apple iPadOS
Cause
This is likely caused by Apple updates to their terms of service and end-user license agreement (EULA).
Resolution
You must review and accept all Apple updates, including updates for Apple Business Manager (ABM) and Apple School Manager (ASM). Failing to do so will prevent Apps and Books content from deploying to your devices, and you will be unable to enroll using ADE. Refer to If Apple School Manager or Apple Business asks you to approve new terms and conditions - Apple Support (external link) to learn more.
Additional Resources
Refer to NinjaOne MDM: Resource Catalog to learn more about NinjaOne MDM.