Reporting: Types of Summary Reports

Topic

The following provides an overview of each type of summary report that is available in NinjaOne. 

Important Note: All report types are available for organization reports. Some report types are not available for global reports. For a list of the report types available with global reports, please see below.

Environment

NinjaOne Reporting

Index

• Report Template Type Overview
• Report Section Overview 
• Data by Report Section 
• Related Documentation 

Report Template Type Overview:

Report Section Overview: 

Depending on the report type selected, different sections are available. These sections can be added or removed when editing a report by clicking the Customize button. 

Click the hyperlink in the Section column to see details for the data displayed in that section. 

Data by Report Section: 

Management Summary Report

This section can be selected from the dropdown after clicking the Customize button in preview mode. It provides data for the following widgets: 

• Overall health — metrics are added dynamically based on the content of other widgets that provide a Health Score
• Patch coverage — patch status and top unpatched devices (if applicable)
• AV protection 
• Top volumes by disk usage
• Top device types by count
• Top device OS by count

Alerts Fired

Generates a graph of instances of alerts firing on the devices in your organization, as well as a list of the top 10 devices that have had the most alerts fire on them.

Software Added/Removed

Provides a list of all software installations and removals on the devices within the specified time period.

Devices Added/Removed

Provides a list of all devices that were added or removed to the organization by location.

Device Overview

Provides a breakdown of devices by device type and OS.

Automations Run

Generates a graph of instances when scripts were run on the devices in your organization, as well as a list of the top 10 devices that have had the most scripts run against them.

Disk Encryption Enablement

Provides a graph showing the total number of Windows/Mac devices versus the number with encryption enabled, and a table with encryption and TPM version info for each volume on each machine in the organization.

Active Issues 

Generates a table that lists device name, OS, active/quarantined threats, and failed/pending/installed patches.

TeamViewer Sessions

Generates a graph of TeamViewer sessions per user, as well as a table that lists each TeamViewer session for the organization with the user who initiated it, the device name, start and end times, and duration.

Antivirus

Generates charts depicting protection status, solution, and definition status. Also generates tables that break down AV deployments for unprotected vs. protected machines.

Splashtop Sessions

Shows a list of Splashtop session that includes the user who initiated the session, the device name, start and end times, and duration.

NetFlow Traffic

Shows a chart and table that breaks down NetFlow traffic by application, by domains, and by endpoints. The tables include name, protocol, port, in/out/total packets, percentage, and conversations.

Ninja Remote

Shows the number of remote connections per technician, the connected device name, and duration of the connection.

Product Keys

Generates a table that shows OS and the product key for each device.

CloudBerry

If you are using the Cloudberry integration, this section shows the number of backup licenses, total space used, configured backup plans, and backup job history for the organization.

Critical Event Logs

Generates a table with all Windows event logs and event descriptions across all endpoints the organization within the specified time period.

When building out weekly or monthly reports, please note that this type of data isn’t usually retained for more than 24 hours.

Task History 

Generates a table which lists all tasks performed per device within the specified time period.

Health Score 

Generates a chart of healthy vs. unhealthy devices.

Total health is calculated by taking the averages of the following categories:

• Proactive Monitoring—the total percentage of workstations and laptops connected and reporting in real-time. Offline devices will count against this score. Servers and NMS devices are not counted in this score.
• Server Availability—the total percentage of servers connected and reporting in real-time. Down servers will count against this score.
• Disk Health—the total percentage of devices reporting disk health OK. This is the same as running a WMI query on disk status across all devices, which reports SMART errors if there are any. Devices with SMART status errors will count against this score.
• Antivirus Protection—the total percentages of devices with active antivirus AND definition status up to date, as reported by Windows Security Center. Devices must have Windows Security Center for the device to be captured. 

Site Overview

Provides a breakdown of devices by device type and OS.

System Overview

Shows the number of devices that are protected and unprotected by antivirus, number of instances of software being added and removed, number of instances of hardware being added and removed, number of devices connected to via TeamViewer and total number of sessions, total number of alerts triggered, and total number of actions run.

Device Spotlight

Provides a list of devices with the most alerts, new devices added, devices that had infections, and devices with low disk space.

For the section listing devices with low disk space, devices with less than 5GB of disk space free will be listed. The maximum number of devices that may be listed is 5.

Asset Changelog

Provides a list of devices added in the last 30 days and the last 7 days.

Devices by OS

Generates graph of devices by OS.

Windows, Mac & Linux Devices Details

Provides Windows, Mac and Linux device details, including: display name, vendor/model, serial number, OS, install date, processors, memory, disk drives size/status/type, IPs/DNS/gateway, domain, Bios version, Bios release date, last login, last boot time, and uptime.

NMS

• NMS Device Spread - breaks down devices by Cisco, Dell, HP, and Other.
• NMS Devices by Type - shows number of routers, switches, firewalls, and other types.
• NMS Devices Details - provides details about NMS devices, including: device name, vendor, model, location, contact, type, OS, and status.

Device Spread

Breaks down devices by Windows, Mac, NMS, and Cloud.

• Device Spread by Processor—lists different types of processors and how many devices have each type.
• Device Spread by Video Card—lists different types of video cards and how many devices have each type.
• Device Spread by Sound Card—lists different types of sound cards and how many devices have each type.
• Device Spread by Hard Drive—lists different types of hard drives and how many devices have each type.

Devices by Hard Drive

• Device List by Hard Drive Spread—generates a table that includes device name, serial number, vendor, model, type, and status. Also generates a table that includes device name, drive letter, drive type, file system, capacity, used space, and free percentage.
• Device List with Disk Volume Details—generates a table that includes device name, drive letter, drive type, file system, capacity, used space, and free percentage.

Devices by RAM Capacity

Shows the number of devices that have <4GB, 4-8GB, 8-16GB, or >16GB RAM capacity.

VMware/Hyper-V Host Summary

Provides a list with the VMware/Hyper-V host name, OS, service tag, IP address, VMs on / total, datastore total size, datastore name, free space, total capacity, and active alerts for each host in the organization.

VMware/Hyper-V Virtual Machine Summary

Provides a list with the VMware/Hyper-V host, name / OS/ IP address of the VM, vCPUs, memory, storage used / total, mac address, status, whether Tools is installed, the Tools latest version, whether a snapshot exists, and active alerts for each VM in the organization.

Software Inventory 

Provides a list of all of the software that is present on all of the devices in the organization the report pertains to, as well as how common the software is in the organization (how many devices it is installed on), and which specific devices have the software installed.

Device Notes

Provides a list of the notes on the devices under the organization the report pertains to within the specified time period.

Patch Enablement 

Provides the percentage of Windows machines that have patch management enabled vs. disabled at the policy level.

Top Devices with Failed Patches

Shows the devices with the highest number of failed OS patches and highest number of failed 3rd party patches in the organization.

Devices

Shows overall patch stats (percentages of installed, approved, pending, and rejected patches) for all Windows Workstations in the organization, and then a list of all workstations with a breakdown of patch data per workstation. The same information is then displayed for Windows Servers.

Top Devices with Pending Patches

Shows the devices with the highest number of pending OS patches and highest number of pending 3rd party patches in the organization.

Patch Status

Lists all devices in the organization with OS information and total patch data and all devices in the organization with the number of patches that have been installed, approved, pending, or failed on each device (for both OS and third-party patching).

Top Failed Patches 

Lists the OS patches and third-party patches that have failed on the highest number of devices in the organization.

Patch Compliance 

Gives the overall patch status score (patch status score = the number of installed patches over the total number of patches) and a list of patches that are either in the pending or failed status (and therefore counting against the score).

Top Pending Patches 

Lists the OS patches and 3rd party patches that are pending on the highest number of devices in the organization.

Patch Status Device Chart

Lists all devices in the organization with the number of patches that have been installed, approved, pending, or failed on each device (for both OS and 3rd party patching). This data is the same as the cart included in the Patch Status report segment (outlined above), but without the device list.

Patch Status Device List

Lists all devices in the organization with OS information and total patch data. This data is the same as the cart included in the Patch Status report segment (outlined above), but without the device chart.

Storage by Plan Type 

This section includes the following categories:

• Total Storage—lists how much backup storage you are currently using across all of the devices in this organization.
• File/Folder Backup—lists how many workstations and servers you have using file/folder backups.
• Image Backup—lists how many workstations and servers you have using image backups.
• Storage by File Type—displays your organization's total backup storage by the types of files that are backed up.
• Top Devices—lists the top (up to) 10 devices that are using backup data in this organization.

Usage by Backup Type

displays a graph of how much data is taken up by file/folder backups vs. image backups for the organization, as well as a list of the usage details for each device in the organization.

Usage by Device Status 

Shows the data usage for the following categories, and lists devices that are Deleted or Disabled:

• Enabled - data for devices that have NinjaOne Backup enabled in the organization settings.
• Disabled - data for devices that no longer have NinjaOne Backup enabled in the organization settings and still have backup data stored.
• Deleted - data for devices that were deleted from the NinjaOne app and still have backup data stored.

Backup History 

Lists the most recent runs of the backup plans in the scope of the report and any backup plans that completed with warnings or failed over the past 30 days.

From here, you can see whether the backup was successful (Success column) or not successful (Failed column). 

Open Tickets

Provides an itemized overview of each ticket currently listed as 'Open' for a specific organization.

Pending Tickets 

Provides an itemized overview of each ticket currently listed as 'Pending' for a specific organization.

Resolved Tickets 

Provides an itemized overview of each ticket currently listed as 'Resolved' for a specific organization.

Resolution Time

Provides the Mean Time to Resolve, average One Touch Resolution and First Response Time. You'll also see the percent Tickets/Resolution Time and percent Technician Touches.

Ticket Volume 

Breaks down ticket volume by total, per day creation, and per hour creation.

Technician Ticket Efficiency

Provides information related to the efficiency of your technicians. Two main sections show each technician's total tickets taken as well as total tickets solved.

Related Documentation: 

Reporting — Resource Catalogue