NinjaOne Platform: Restrict User Login by IP Address

Topic

This article explains how to limit the IP addresses that technicians can use to access NinjaOne. 

Environment

NinjaOne Platform

Description

When a technician attempts to log in from a restricted IP address, they will be presented with an error message and will be unable to proceed with identity verification. 

Index

Select a category to learn more: 

• Setting up User Login Restriction by IP Address
• Reviewing IP Address Usage
• Additional Resources

Setting up User Login Restriction by IP Address

To restrict the use of an IP address for a technician, perform the following steps: 

1. Navigate to Administration → Accounts → Security settings. Click Add in the Technician allowed IP addresses widget. 

2. In the Add IP restriction modal, enter one or more IP addresses for restriction in their Classless Inter-Domain Routing (CIDR) format. Click Enter on your keyboard between each entry. 

   

   • NinjaOne supports multiple subnet masks; however, but does not permit the use of wildcards. 
   • Resources for translating an IP range to CIDR can be found in the CIDR to IPv4 Documentation (external link).
   • Once IP address settings are changed, they take immediate effect.
3. Click Save. 

Reviewing IP Address Usage

To view which IP addresses technicians have used to log in, perform the following steps: 

1. Navigate to the System Dashboard, move your cursor over the Activities tab, and click All. 

2. Select the technician name from the User filter drop-down menu and extend the date range as needed. 
3. Look for Technician Logged In in the Status column and then review the Description field for that row to review the IP address used. 

Additional Resources

Refer to NinjaOne User Management: Resource Catalog for more information on user permissions and access.