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Fix Missing Synced Fields in Autotask Configuration Items

  • Last Updated March 10, 2026

Issue

The fields that should be synced from NinjaOne are not appearing in Autotask for a Configuration Item.

Environment

NinjaOne Integrations: Autotask

Cause

This may occur if you have not added the fields to the layout for Configuration Items in Autotask.

Resolution

Add the fields to the layout for configuration items.

  1. Log in to Autotask and navigate to Admin → Account Settings & Users. Open the Features & Settings tab and expand Configuration Items. Select Configuration Item Categories. In some instances, this hyperlink may be called Installed Products.
autotask_configuration item categories breadcrumbs.png
Figure 1: Navigate to Configuration Item Categories
  1. Edit the configuration item that needs to be upated.
  2. Open the Details tab. A list of Hidden Fields will display; find and select the fields populated by NinjaOne. User-defined fields will contain "[UDF]" in the field name. 
  3. Select the field you wish to show and click Make Field Visible. Repeat this process for any other fields you wish to display.
autotask_make field visible.png
Figure 2: Make hidden field visible

Additional Resources

Refer to the following resource to learn more about third-party applications that can integrate with NinjaOne: Integrations and Third-Party Apps: Resource Catalog.

FAQ

Next Steps