IT documentation where and when you need it
Easily and securely document credentials, procedures, and environmental details so your technicians never have to waste time hunting for information again.
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Easily and securely document credentials, procedures, and environmental details so your technicians never have to waste time hunting for information again.
Documentation is built single-pane into our RMM, so technicians can access information mid-workflow with no context switching, making it the most efficient documentation solution on the market.
Ninja helps keep all your documentation secure through robust role-based access controls, market-leading platform security, activity logging, and encrypted, MFA-protected credential storage.
Ninja makes documentation easy so you can turn tribal knowledge into institutional knowledge to minimize key-man risk, improve technician efficiency, and ramp new technicians faster.
Unnecessary context switching kills productivity. Ninja unifies endpoint management, ticketing, and documentation into a single solution for ultimate efficiency.
NinjaOne structures and standardizes documentation across your clients and endpoints so your technicians can easily update or consume documentation data when needed to triage tickets.
Ninja Documentation comes equipped with multiple documentation templates that can be imported and used immediately, and follow best practices to get you ready from day one.
In addition to out-of-the-box templates, fully custom documentation templates allow you to document any asset, workflow, account, and more so technicians always have the answer available.
Prioritize critical information gathering with mandatory statuses and get a bird’s eye view of organizations that have outstanding documentation requirements from your dashboard.
NinjaOne provides secure file storage and a secure documentation field type that hides data from view and prevents access without an additional MFA check, safeguarding your most important info.
Connect associated documents and assets like technicians, devices, passwords, and more ensuring transparency and everything you need is in one place.
Ensure your credentials are secure with encryption, MFA protection, and role-based access controls.
Collect any necessary documents and files globally or for a specific organization with customizable wiki creation.
Standardize processes and establish technician consistency with customized checklists that exist at the global or organization level.
Utilize Ninja’s powerful scripting engine and our RESTful API to expedite the development and upkeep of your most important documents.
“After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. Integrated ticketing and documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things…which alleviated two third-party vendors for us.”
– Gil M., CTO
“Ultimately, for us Ninja had everything at the time: remote access, patch management, and they are offering IT Documentation as one of the core features. NinjaOne has really become a unified IT Operations Platform, so it’s cool that they took that feature request seriously. We were able to start small with Ninja and scale as we grew.”
– Alan B., Client Success Representative
“Ninja was so easy to setup. It tells me everything I need to know about a computer and what’s going on…documentation is precise, easy to follow, and accurate. I’m not really sure I could love this product and this company any more than I do.”
– Tim V, Director of Technology
Efficiently monitor, manage, and support client endpoints at scale.
Improve ticket resolution times and service delivery outcomes with context-rich automated IT ticketing.
Get market-leading endpoint visibility and control in an easy-to-use platform that drives technician efficiency.
Protect end-user data with NinjaOne’s automated, easy-to-manage backup solution for your distributed endpoints.