IT documentation where and when you need it
Easily and securely document credentials, procedures, and environmental details so your technicians never have to waste time hunting for information again.
How Documentation Can Help
When & where you need it
Documentation is built single-pane into our RMM, so technicians can access information mid-workflow with no context switching, making it the most efficient documentation solution on the market.
Helping you stay secure
Ninja helps keep all your documentation secure through robust role-based access controls, market-leading platform security, activity logging, and encrypted, MFA-protected credential storage.
Minimize knowledge loss
Ninja makes documentation easy so you can turn tribal knowledge into institutional knowledge to minimize key-man risk, improve technician efficiency, and ramp new technicians faster.
Unmatched Documentation Management
Unified and Single-Pane
Unnecessary context switching kills productivity. Ninja unifies endpoint management, ticketing, and documentation into a single solution for ultimate efficiency.
Structured and Standardized
NinjaOne structures and standardizes documentation across your clients and endpoints so your technicians can easily update or consume documentation data when needed to triage tickets.
Library of Templates
Ninja Documentation comes equipped with multiple documentation templates that can be imported and used immediately, and follow best practices to get you ready from day one.
Fully Customizable
In addition to out-of-the-box templates, fully custom documentation templates allow you to document any asset, workflow, account, and more so technicians always have the answer available.
Completion Progress at a Glance
Prioritize critical information gathering with mandatory statuses and get a bird’s eye view of organizations that have outstanding documentation requirements from your dashboard.
Enterprise-Grade Security
NinjaOne provides secure file storage and a secure documentation field type that hides data from view and prevents access without an additional MFA check, safeguarding your most important info.
Relationship Mapping
Connect associated documents and assets like technicians, devices, passwords, and more ensuring transparency and everything you need is in one place.
Secure Credential Storage
Ensure your credentials are secure with encryption, MFA protection, and role-based access controls.
Knowledge Base
Collect any necessary documents and files globally or for a specific organization with customizable wiki creation.
Checklists
Standardize processes and establish technician consistency with customized checklists that exist at the global or organization level.
Documentation Automation
Utilize Ninja’s powerful scripting engine and our RESTful API to expedite the development and upkeep of your most important documents.
Why Leading IT Teams Use Ninja’s Documentation
“After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. Integrated ticketing and documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things…which alleviated two third-party vendors for us.”
– Gil M., CTO
“Ultimately, for us Ninja had everything at the time: remote access, patch management, and they are offering IT Documentation as one of the core features. NinjaOne has really become a unified IT Operations Platform, so it’s cool that they took that feature request seriously. We were able to start small with Ninja and scale as we grew.”
– Alan B., Client Success Representative
“Ninja was so easy to setup. It tells me everything I need to know about a computer and what’s going on…documentation is precise, easy to follow, and accurate. I’m not really sure I could love this product and this company any more than I do.”
– Tim V, Director of Technology
Move beyond IT documentation to Unified IT Management
RMM
Efficiently monitor, manage, and support client endpoints at scale.
Ticketing
Improve ticket resolution times and service delivery outcomes with context-rich automated IT ticketing.
Endpoint Management
Get market-leading endpoint visibility and control in an easy-to-use platform that drives technician efficiency.
Endpoint Backup
Protect end-user data with NinjaOne’s automated, easy-to-manage backup solution for your distributed endpoints.
Related resources
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IT Documentation Examples and Templates
Discover the importance of building a solid foundation of organizational knowledge and making it easily accessible to your team.
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What is IT Documentation Software and Why Do You Need It?
Learn more about the ways that IT documentation can help streamline operations and solve end-user issues faster.
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5 IT Documentation Best Practices in 2022
Find out some best practices for IT Documentation for 2022 and beyond.
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