IT documentation where and when you need it
Document, standardize, and use contextual information about the IT environments you manage directly in NinjaOne. Give your technicians the information they need where and when they need it most.
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Unnecessary context switching is a productivity killer. Switching between your ticketing software, documentation platform, and endpoint management solution to get a full understanding of an incident makes technicians less efficient, increases complexity, and drives negative support outcomes. NinjaOne unifies endpoint management, ticketing, and documentation into a single solution for ultimate efficiency.
Documentation by itself is helpful, but optimally structured documentation helps you provide better services to clients and end-users. Ninja standardizes documentation across your clients and endpoints so your technicians can quickly and easily update or consume documentation data when needed to triage tickets.
Ninja Documentation comes equipped with multiple documentation templates that can be imported and used immediately, including templates for Active Directory, backup, vendor management, and more. Templates follow best practices, enabling you to get started with documentation from day one.
In addition to the templates provided out of box, Ninja gives you the ability to create fully custom documentation templates with unlimited custom fields, 20 custom field types, and multiple UI elements. Custom documentation templates allow you to document any asset, workflow, account, and more so your technicians always have the data they need.
Ninja enables you to documentation critical information at the individual device or organization level, ensuring data is mapped effectively. Ninja also allows you to connect documents to assets or organizations through in-platform device and organization mapping fields. Whether you’re mapping a process to a set of servers or associating a device to an SLA, you can ensure relationships are properly documented.
Getting your environment(s) fully documented can be an almost endless task. Every documentation asset can be marked as mandatory or not to help your technicians prioritize critical information gathering needs. Ninja allows you to see which organizations have outstanding mandatory documentation requirements at-a-glance in the Ninja dashboard.
When documenting critical IT environment data, the security of the platform you’re storing that information in is paramount. In addition to all the other security feature in the Ninja platform, Ninja provides secure file storage and a secure documentation field type. Data stored in secure fields are hidden from view and access to secure field data requires an additional multi-factor authentication (MFA) check.
NinjaOne simplifies IT operations, enabling overburdened IT teams to efficiently manage their entire IT portfolio and support end users from anywhere.
Standardize your IT documentation and make it easily available to technicians when they need it most. Easily map credentials and documentation to managed endpoints, locations, and organizations.
Ninja documentation gives technicians the information they need when and where they need it without switching platforms, making your IT operations and support teams more efficient.
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