Issue
The server returns the following error to the user:
{
"resultCode": "FAILURE",
"errorMessage": "GravityZoneCommunicationException",
"incidentId": "AGENT_SERVICE-main-dev-gz-1680556001-GVMNHOFO"
}Environment
- NinjaOne integrated vendors
- Bitdefender GravityZone
Cause
This issue can occur when the user changes the auto-provision email in the GravityZone console.
Resolution
Change the user's email address in GravityZone to match the email address assigned to them in NinjaOne.
Additional Resources
The following learning content will help you fully utilize the Bitdefender GravityZone feature set.