Topic
This article addresses frequently asked questions about NinjaOne Remote's Quick Connect feature.
Environment
NinjaOne Remote
Frequently Asked Questions
Select a question to continue:
- Can I view and take control of a mobile device when using Quick Connect?
- Will Quick Connect support headless system connections when "ask for confirmation" is deactivated?
- When attempting to deploy the agent to a test device, we received the error: "Can't install MSI." How do we fix this?
- How many characters are allowed in the Name and Description fields when creating an invitation?
- Does Quick Connect allow for multiple technicians to be logged into the same device?
- Why are the deleted devices I used for testing not showing up in the NinjaOne environment anymore?
Answers
Can I view and take control of a mobile device when using Quick Connect?
NinjaOne supports full control for Android devices. However, Apple does not permit any third-party tool or vendor to have full control of Apple iOS, and you must use ScreenShare.
To use Quick Connect with mobile devices, download the NinjaOne Assist app from the iOS App Store or Google Play Store. With the app open on the login screen, tap Share my screen and enter the Quick Connect invitation code.
Will Quick Connect support headless system connections when "ask for confirmation" is deactivated?
Yes, with the following requirements:
- The headless system to which you are connecting must run a Microsoft Windows OS to use Quick Connect.
- The end user must have access to the device and must download and install Quick Connect.
When attempting to deploy the agent to a test device, we received the error: "Can't install MSI." How do we fix this?
Contact NinjaOne Support for assistance with this error.
How many characters are allowed in the Name and Description fields when creating an invitation?
- Name: You can enter a maximum of 100 characters.
- Description: You can enter a maximum of 200 characters.
Does Quick Connect allow for multiple technicians to be logged into the same device?
Yes. A maximum of three technicians are able to connect to the same device through Quick Connect.
Why are the deleted devices I used for testing not showing up in the NinjaOne environment anymore?
Deleted devices from the Quick Connect list can no longer install the same Quick Connect launcher using the same invitation code. You can only install the new launcher from the new invitation code.
Additional Resources
Refer to the following resources to learn more about NinjaOne Remote and Quick Connect: