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Supervised vs Unsupervised Apple Devices in MDM

This guide addresses questions regarding the differences in functionality and capability between supervised (company owned) and unsupervised (personally owned) Apple devices. For more information, please refer to the developer documentation at About Apple device supervision - Apple Support

Table of Contents:

Overview:

Across all of their devices, Apple refers to the concept of "supervision" to designate the capabilities available for a company-owned, managed device compared to an employee-owned, managed device. This article will focus on some of the expected differences for devices running iOS or iPadOS.

Prior to enrolling iOS or iPadOS devices into NinjaOne MDM, you will enable Apple Push Notifications (APNs) services with the option of using Automated Device Enrollment (ADE) with Apple Business Manager (ABM). ADE allows you to automatically sync devices that were purchased through a participating reseller into NinjaOne by providing the company's ABM or Apple School Manager (ASM) account information. Devices synced through ADE will be added into a supervised state, unless it is explicitly disabled within the ADE profile in NinjaOne. When a device is supervised, the physical device will reflect this state within the Settings app, as illustrated in the screenshot below. 
apple_settings.png

By contrast, an employee-owned device that is added via the APN QR (quick response) code will still be managed by NinjaOne MDM but will be in an unsupervised state. This state limits the amount of control NinjaOne MDM can take over an employee-owned device and provides the end user some additional flexibility.

  • Add an unsupervised device = use APN
  • Add a supervised device = use ADE
Important Note: When enrolling a device that is personally owned, NinjaOne (or any MDM) has limited access to device information and actions. This includes data such as serial number, International Mobile Equipment Identity (IMEI), and phone number information. When enrolling a device that is fully company owned, NinjaOne has more information about the device including serial number and network related information. 

Supervised Device Capabilities:

The following capabilities are available only on supervised devices:

  • Prevent end-user removal of the MDM profile.

  • Define a full-device network proxy.

  • Block specific applications from being installed by end user.

  • Reboot device remotely.

  • Restrict various device functionality, application installation, security/privacy tools, media, iCloud or Classroom tools. (The Restrictions section in the Apple policy provides some additional options compared with the unsupervised state.)

  • Prevent Activation Lock (blocked by default for supervised devices, and now manageable directly in ABM).

Behavior:

Global Behavior

Generally speaking, the behavior listed below will behave the same for both supervised and unsupervised devices. Please note that additional functionality may be added in future releases and based on feature requests. 

  • Policy management.

    • Passcode requirements.
    • Wi-Fi network management.

    • Restrict or enable hardware functionality, application configuration, security features, media accessibility, iCloud usage, and/or Classroom features. 
    • Force install or block specific apps, allow user removal or enforce management at the policy level. 
    • Enable and configure location tracking. 
  • Device dashboard capabilities. 
    • Erase device (fully wipe a device regardless of enrollment type).

    • Lock device.

    • Location tracking.
    • Activities and device details.
  • NinjaOne Remote and Quick Connect.

 

By Enrollment Type

The following managed capabilities are available on both supervised and unsupervised devices but behave differently depending on enrollment type:

  • When installing an app through Apple Apps and Books integration, the installation will be completely automated in the backend for supervised devices. For unsupervised devices, device owners receive a prompt on the physical device that they must acknowledge for the installation to complete (see screenshot below for example). 
    app install prompt.png

  • On supervised devices, the Delete Device action will perform a device wipe. On unsupervised devices, the Delete Device action will remove the MDM profile and all configurations without wiping the device itself. For more information about deleting or erasing MDM devices, please see Mobile Device Uninstall Management.

  • As mentioned above, various device restrictions are only available on supervised devices. Use the filter in the Restrictions section of an iOS or iPadOS policy to see what is available for each enrollment type.

Related Documentation: 

MDM — Resource Catalogue

FAQ

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