Topic
NinjaOne provides multiple resources for our robust remote access solution. To aid your knowledge search, refer to this catalog for a complete list of guides and a brief description of each.
Environment
- NinjaOne Remote
- Quick Connect
Description
Select a category to review the related resources:
Getting Started
The following resources will help you enable the application for use:
- NinjaOne Remote: Set up, Download and Install: This document contains the following content:
- Learn about the tool and its abilities
- Enable and set up the tool in NinjaOne
- Set up branding and default player settings
- Add an IP Allowlist
- Configure organization specifications for using the tool
- Manage confirmation requirements from end user to connect
- Grant technicians and end users permission to access NinjaOne Remote
- Download and install the NinjaOne Remote Application
- Technicians must install the NinjaOne Remote standalone player application on their machines to connect to devices via NinjaOne Remote.
- Learn how to connect to a device via NinjaOne Remote
- NinjaOne Remote: Quick Connect: Quick Connect is a feature add-on for NinjaOne Remote designed for ad hoc support and rapid deployment. It allows remote access to unmanaged endpoints through a secure connection that installs the NinjaOne Remote agent on the unmanaged device. This document contains the following content:
- Grant Permissions to a Technician
- Navigate the Quick Connect Dashboard
- Add Devices to Quick Connect and Manage Invitations
- Launch a Remote Session
- Deploy the NinjaOne Agent
- View Quick Connect Activities
Supplemental Guides
The following resources may help you use the application once it is enabled:
- Deploy NinjaOne Remote to Your Devices: This article provides instructions and requirements for enabling NinjaOne Remote at the organization level for remote access to a device.
- Connecting to a Device via NinjaOne Remote
- NinjaOne Remote: Remote Printing: Print documents when connected via NinjaOne Remote.
- Device Dashboard Remote Tools: Remote tools allow you to access and manage different aspects of a device without having to access the machine itself or interrupt the end user. These tools can be accessed from the Tools tab on the device page. This document contains information about the following content:
- Remote Registry
- Task Manager
- File Browser
- Service Manager
- NinjaOne Assist Mobile Application
Help and Troubleshooting
Refer to the following resources for help if you encounter an issue:
- NinjaOne Remote: Frequently Asked Questions
- Quick Connect FAQ
- Remote Tools: FAQ: This document contains information about the following content:
- Remote Registry
- Task Manager
- File Browser
- Service Manager
- NinjaOne Remote Troubleshooting: Cannot Connect to macOS Devices
- NinjaOne Remote Troubleshooting: NC Streamer Installation Issue
- NinjaOne Remote Troubleshooting: Connection Issues
- NinjaOne Remote Troubleshooting: Mapped Network Drive Issues
Third-Party Remote Applications
Refer to the following resources for help with remote application integrations within NinjaOne: