Already a NinjaOne customer? Log in to view more guides and the latest updates.

Splashtop: FAQ

  • Last Updated August 6, 2026

Topic

This article answers frequently-asked questions about the Splashtop integration with NinjaOne.

TeamViewer and Splashtop applications are no longer integrated with NinjaOne by default. To enable them, contact your NinjaOne Account Executive.

Environment

  • NinjaOne Integrations
  • Splashtop

Index

Select a topic to continue:

FAQ

What version of Splashtop does NinjaOne support?

NinjaOne supports Splashtop version 3.6.6.0, which also includes support for FIPS-compliant cryptographic modules. For more information, refer to the following Splashtop resource: Splashtop FIPS Compliance - Support (external link).

Is Splashtop an option for end users?

No. At this time, end users cannot use Splashtop. End-user activity is limited to confirming the connection, which can be managed at Administration → Organizations.

How can I modify the audio settings for Splashtop connections?

From the Splashtop Streamer application preferences, navigate to Settings → Sound.

What is the difference between Splashtop for RMM and the Splashtop Streamer?

Splashtop for RMM must be installed on your machine to initiate Splashtop connections via NinjaOne's Splashtop integration. The Splashtop Streamer is the listener-only software that NinjaOne deploys to your machine when Splashtop is active at the organization level for that device.

How can I put a password on my devices that have Splashtop?

From the Splashtop Streamer settings locally on a machine, navigate to Security → Require additional password to connect.

Is Multi-Monitor available with Splashtop?

After you've initiated a Splashtop connection, you can switch the monitor you're viewing from the action bar at the top of the connection window.

Can I view all monitors at once with Splashtop?

No, Splashtop does not support viewing all monitors at once at this time.

Can I transfer files through Splashtop?

Yes. After you initiate a Splashtop connection, you can transfer files from the action bar at the top of the connection window.

What does it mean when I get the error "Your computer is already in a Splashtop session" when I attempt to connect to a device?

This means that another user is currently in a Splashtop session with this device. Only one session is allowed per device at a time.

Can I reboot into Safe Mode while using Splashtop?

No, it is not possible to reboot a device into Safe Mode with our Splashtop integration. While this can be done within the Splashtop console, this action is not available with the Splashtop license and integration that we use.

How can I remove Splashtop from a single device or from a set of devices in an organization?

You can remove Splashtop for a particular device or devices at the Settings tab for the device in question. Refer to Splashtop: Integration Guide for more information. To remove Splashtop for all devices in an organization, deactivate Splashtop at the organization level to uninstall the Splashtop Streamer from all devices in that organization.

What are the features and limitations of the "Lock keyboard and mouse" feature?

The lock feature locks the keyboard and mouse of the target device. Any other input devices, such as touchscreens, audio input devices, or barcode scanners, cannot be deactivated or blocked by this feature. The system hotkeys: Ctrl + Alt + Delete and Windows key + L still work when the keyboard is locked. The computer will switch to the lock screen or the secure logon page (the computer remains secure on the page).

How does Splashtop Remote Print work?

Splashtop supports printing from a remote device to the printer on the device initiating the connection. To do this, on the receiving device, open Splashtop Streamer download and install the Remote Print Driver from within the Settings. The device may need to be restarted after the remote print driver has been installed. Then, to print from the remote print driver, initiate a print from the receiving device and select the Splashtop printer. This should open a window on the initiating device and prompt the user to select which printer they would like to print to. Splashtop provides more information about this at Remote Print – Splashtop Business - Support (external link).

Does Splashtop have support for devices without monitors (Headless systems)?

Yes. Splashtop provides a software video driver that can effectively be used as a virtual video output. This can be used to support devices without attached monitors, or monitors that frequently deactivate or enter low-power mode. If you are experiencing any issues with this, Splashtop provides more information about this at Display Issues or Black screen when I establish a remote session to a headless Windows PC? – Splashtop Business - Support (external link).

Why is Splashtop blurry or distorting graphics?

This could be caused by video rendering options on the device you are connecting to remotely. To rectify the issue, perform the following steps.

  1. From the device you are making the remote connection, open the Splashtop for RMM desktop app on your machine.
  2. Navigate to Options → Advanced → Video Rendering Options.
  3. Select SDL with YUV in the drop-down menu and then click OK to apply the setting.

Why can't I copy and paste from the clipboard when connected to a Hyper-V VM?

Check that enhanced session mode (Server 2012R2+ and Windows 8.1 onwards) is active.

Does Splashtop offer a feature to view all monitors at once, rather than just one, without manually switching between them?

Not at this time.

Additional Resources

To learn more about NinjaOne integrations, refer to Integrations and Third-Party Apps: Resource Catalog.

FAQ

Next Steps