Topic
This article explains where in NinjaOne you can attach files and outlines any restrictions for the feature.
Environment
NinjaOne platform
Description
Refer to the following frequently asked questions to learn more about using attachments in NinjaOne:
- Where in NinjaOne can I attach files?
- What types of files can I attach?
- What is the size restriction for attachments?
Where in NinjaOne can I attach files?
Custom Fields
The "Attachment" custom field type allows you to upload a photo or document. On most dashboards (end user, organization, device), you can find custom fields under the Custom tab.
Refer to Custom Fields: Resource Catalog to learn more about custom fields.
Knowledge Base
You can upload documents to the Knowledge Base on the system and organization dashboards. Refer to NinjaOne Documentation: Knowledge Base Feature to learn more.
Related Items
You can upload an attachment in the Related Items widgets throughout NinjaOne. Refer to Device Notes & Related Items for more information.
Ticketing
You can upload attachments to a ticket via Public Response or Private Note. Refer to NinjaOne Ticketing: Ticket Handling for more information.
What is the size restriction for attachments?
Attachment files currently have a 20-megabyte file size restriction.
What types of files can I attach?
Attachment files can include any of the following file types:
- .cab
- .csv
- .doc
- .docx
- .dot
- .html
- .jpeg
- .jpg
- .log
- .ods
- .png
- .ppt
- .pptx
- .pps
- .ppsx
- .rar
- .rtf
- .sldx
- .tar
- .txt
- .vsd
- .vsdx
- .wbk
- .xls
- .xlsx
- .xml
- .zip