Topic
This article provides documentation resources for third-party applications that can integrate with NinjaOne. Each resource includes a brief summary of its contents.
Some integrations may not be available in the NinjaOne FedRAMP instance.
Environment
NinjaOne integrations
Description
The following index provides a complete list of available third-party integration guides. Select a topic to continue.
- Getting Started
- Antivirus
- Billing Integrations
- Documentation Integrations
- IT Asset Management
- Identity Management
- Service Automation and Management (PSA and ITSM)
- Remote Access
- Vulnerability Management
- Other Integrations
- Integration Support
- Uninstalling Integrations
Getting Started
Integration and Feature Availability by Region
Antivirus
If you have technical questions about Malwarebytes (MBAM) or Malwarebytes Security Bundle (MBES), you can request direct support through Malwarebytes by opening a case via the Malwarebytes OneView console or by filling out the general request form. You must have administrator permissions to submit support requests via the OneView console. If you need phone support or to escalate an existing Malwarebytes case, please submit a ticket to NinjaOne Support.
Bitdefender GravityZone
The GravityZone processes organized below in the numbered list should be implemented in the order provided. Other articles can be used as needed.
Setting up the Integration:
- NinjaOne Integrations: Getting Started with Bitdefender GravityZone
- Prerequisites (licensing, permissions, compatibility, limitations, and provisions)
- GravityZone account setup or sync
- Organization mapping
- Security event configuration
- Deployment
- Partner Account Registration and Provisioning: This article explains how to create a partner role account for the Bitdefender GravityZone integration with NinjaOne, which is necessary for optimal synchronization and mapping.
- Enable and Install Modules: This article explains how to enable and install add-on modules via NinjaOne and GravityZone.
- Managed Device Mapping: This article will show you how to ensure your devices reflect the correct Managed status in NinjaOne and correctly map organizations and devices between the software.
Supporting Documentation:
- Threat Scan and Remediation: This article explains how to run scans on devices using Bitdefender GravityZone as an antivirus and remediate threats from NinjaOne.
- Additional GravityZone Tools in NinjaOne
- Notifications and ticketing rules
- Additional management access
- Create a Local File-Based Exception: Configure a local file-based exception in Bitdefender GravityZone to prevent the product from scanning specific files.
- Frequently Asked Questions (FAQ) About Bitdefender GravityZone
- Deactivate or Remove the GravityZone Integration in NinjaOne
Bitdefender Troubleshooting:
- Restore and Exclusion Failure
- Installation Failed or Exit Code 3
- GravityZone company deleted
- macOS AV Reporting is showing Integrated Bitdefender GravityZone as "Unknown"
- Installation returns strange numeric error code
- Incorrect Product State for macOS
- Installation Error "Internal Software Problems"
- Installation Failure Message Under the Health Section
- User doesn't have partner account registered
- Error when removing SDK installation
- Error "Another AV detected"
- Unable to Access GravityZone with SSO
SentinelOne
- Understanding SentinelOne API Tokens: SentinelOne uses tokens to access the API (Application Programming Interface) management console. You can also leverage tokens to activate the SentinelOne integration with NinjaOne.
- Enable and Set up SentinelOne: This article explains how to activate the SentinelOne integration with NinjaOne.
- Policy Configuration: Deploy SentinelOne at the policy level and enable notifications.
- SentinelOne Dashboard Tools and Threat Remediation: This article covers the many ways you can check SentinelOne activities and threats and perform antivirus scans from the device dashboard in NinjaOne.
- SentinelOne: Product Resources: This article explains how to access support documentation for SentinelOne. NinjaOne provides help guides for installing and configuring the integration, but questions related to how to use the SentinelOne product must be directed to the appropriate site.
- Troubleshooting: NinjaOne Component Detected as a Threat: In rare cases, SentinelOne will detect the NinjaOne Patcher or other NinjaOne components (lockhart.exe, Remote, or others) as a threat. Use this article to resolve the issue.
- Frequently Asked Questions (FAQ) About SentinelOne
- Uninstalling the SentinelOne Agent: Uninstall the SentinelOne agent from an endpoint.
Webroot
- Webroot: Certifications and Resources: Webroot offers e-Learning content and other resources available to all Webroot customers. Use this article to register for Webroot's e-Learning on select products.
- learn how to enable and manage Webroot Domain Name System (DNS): Learn how to enable and manage Webroot Domain Name System (DNS).
- Getting Started with Webroot in NinjaOne: Integrate your Webroot account and deploy to devices.
- Run Actions on Devices: Run antivirus scans, sync installation, and call for messages from the Webroot backend on any device managed in NinjaOne when Webroot is deployed as the antivirus.
- Installation Options on macOS 10.13.4 and Newer: Install Webroot on Apple macOS devices version 10.13.14 and newer.
- Moving Machines Between Sites: This guide provides in-depth instructions for migrating your machines from one Webroot site to another.
- Frequently Asked Questions (FAQ)
Webroot Troubleshooting
- Device Duplication: Duplicate devices are appearing in the Webroot GSM console.
- Webroot Antivirus is Not Deploying to Devices: After enabling the integration, Webroot still isn't installing antivirus on devices.
- Webroot is Not Displaying in Software Inventory: After enabling the integration and deploying the antivirus at the policy level, Webroot is not showing in the Software tab on the device dashboard.
- Locating the GSM Key in Webroot: To enter the Webroot key you get from NinjaOne, you will need to log into the Webroot GSM with the account used during the integration process.
- Error NJ-INT-WR001 Webroot is Not Installing on Microsoft Windows Devices: Resolve the error status NJ-INT-WR001 if you encounter it with your Webroot integration with NinjaOne.
Webroot Webinars
- Webinar: Webroot Security Awareness Training
- Webinar: NinjaRMM + Webroot Partnership Roadmap
- Webinar: Webroot - Get the Facts You Need to Keep Your Clients Safe Against Today's Threats
CrowdStrike
Set up the Integration
- Getting Started With CrowdStrike: Integrate NinjaOne with CrowdStrike Falcon (FalconInsight XDR and Falcon Prevent), an integrated cloud-based endpoint detection and response (EDR) and endpoint protection platform (EPP) solution.
- Set up CrowdStrike as Your Antivirus in NinjaOne: Deploy CrowdStrike to your devices after you enable the integration in NinjaOne, enable notifications for antivirus activities, and enable your technicians to take action on discovered threats.
- CrowdStrike Spotlight/Exposure Management: Setup and Configuration: Use CrowdStrike Spotlight to scan vulnerabilities.
Supporting Documentation
- CrowdStrike Terminology: This article provides definitions of terms and acronyms used in conjunction with our CrowdStrike integration guides.
- Frequently Asked Questions (FAQs)
- Uninstalling CrowdStrike Falcon: Remove CrowdStrike Falcon from an endpoint.
Other Antivirus Support
- Troubleshooting False Positives for Antivirus and Anti-Malware: This article provides guidance for users who experience false positives with antivirus (AV) or anti-malware solutions integrated with NinjaOne.
- NinjaOne Integrations: Self-Service Stuck Threats: Use this article if your ServiceNow CMDB information is out of date, despite running a recent NinjaOne synchronization with ServiceNow.
Billing Integrations
You can use the following resources to integrate QuickBooks or Xero with NinjaOne Billing.
Documentation Integrations
IT Glue
IT Asset Management
Microsoft Intune
- NinjaOne Integrations: Getting Started with the Microsoft Intune Integration
- NinjaOne Integrations: Microsoft Intune Application Permissions
- NinjaOne Integrations: Data Fields Synced for Microsoft Intune
- Microsoft Intune Troubleshooting: Discovery list doesn't allow selection of more than 200 groups
Identity Management
Duo MFA
NinjaOne Integrations: Duo MFA for Login Security: Activate the integration between NinjaOne and Duo Security's multi-factor authentication (MFA) tool.
Service Automation and Management (PSA and ITSM)
Accelo
Autotask
- NinjaOne Integrations: Getting Started With Autotask: Activate and configure the integration in NinjaOne.
- Map Autotask Configurations to NinjaOne – NinjaOne Dojo: Configure Autotask in NinjaOne to enable organization, device, and product mapping while syncing tickets, alerts, and key device actions.
- Autotask: Mapping Specifications: This guide provides instructions for synchronizing an organization in NinjaOne with existing Autotask accounts or companies, based on scenarios for different device details.
- Autotask: LiveLink Configuration: LiveLinks can be set up in Autotask to provide quick access to a respective NinjaOne device from an Autotask configuration item.
- Frequently-Asked Questions (FAQ) About Autotask
Autotask Troubleshooting
- Configuration Items Are Not Appearing in Autotask Search Results: Configuration Items for an individual site in the Autotask environment do not appear when using the search function.
- Synced Fields Are Not Displaying With the Configuration Item: The fields that should be synced from NinjaOne are not appearing in Autotask for a Configuration Item.
- Troubleshooting Errors with Permission Checks: Autotask shows an error when checking companies and attempting to add new device role mappings.
ConnectWise Manage
- Getting Started with ConnectWise Manage: Activate the integration in NinjaOne.
- ConnectWise Manage REST API Key Setup: Create a ConnectWise API Member to activate the ConnectWise Integration.
- Map NinjaOne to ConnectWise
- Map Devices to ConnectWise Configuration Types: Configure the mapping between NinjaOne and ConnectWise Manage for your device types.
- Map NinjaOne Devices to ConnectWise Products and Agreements: Map your ConnectWise products and agreements to NinjaOne.
- Map NinjaOne Organizations to ConnectWise Companies: Map a NinjaOne organization to a ConnectWise company.
- Run an Agreement Sync: Manually synchronize data between your NinjaOne and ConnectWise Manage accounts.
- ConnectWise Ticket Management: Create ticket templates for your ConnectWise Manage integration and NinjaOne alerts.
ConnectWise Troubleshooting
- Troubleshooting Error 403 for ConnectWise Manage Ticket Templates
- Troubleshooting ConnectWise Manage Sync Issues: Error states Device was not synchronized due to an internal error, or experience with configurations not syncing properly.
Freshservice
- Getting Started with Freshservice ITSM: Integrate your Freshservice account with NinjaOne to enable your users to connect and map ITSM functions between the platforms.
- Use Freshservice in NinjaOne to Create Tickets: Use the Freshservice integration with NinjaOne to create tickets from conditions and alerts.
Freshservice Troubleshooting
- Freshservice Troubleshooting Incorrect Priority: Users want their NinjaOne ticket template to create a ticket with priority Urgent. When the ticket is created in Freshservice, the priority is incorrectly listed as a different status.
- Freshservice Troubleshooting Ticket Creation Failure: Freshservice tickets are not automatically created from NinjaOne policy conditions.
HaloPSA
NinjaOne Integrations: Getting Started with HaloPSA: Integrate your HaloPSA account with the NinjaOne platform.
RepairShopr
RepairShopr: Integration Guide and API Key: Set up the RepairShopr integration with NinjaOne.
RepairShopr is not available in the NinjaOne FedRAMP instance.
ServiceNow
- Getting Started With ServiceNow: Activate the ServiceNow integration in NinjaOne.
- Installation:
- Configuration:
Supporting Documentation
- NinjaOne Remote: Integrate with ServiceNow: Add the NinjaOne Remote button to ServiceNow incidents and cases.
- Add NinjaOne as a ServiceNow Discovery Source
- ServiceNow Actions for Devices: Take action on your NinjaOne-managed devices from the ServiceNow platform.
- Syncing NinjaOne Devices to a Domain-Separated CMDB
- ServiceNow Scheduled Data Imports for Device Configuration: Schedule device import syncs, update REST messages, and manage the outbound OAuth registry. View configuration items, device remote URL, UUID, last login name, management links, operating system information, IP addresses, and product keys.
- Device Information and Support: This document provides further support for using the integration within ServiceNow.
- Configuration Management Database Fields: This article lists the fields that NinjaOne populates in the ServiceNow Configuration Management Database (CMDB).
ServiceNow Troubleshooting
- NinjaOne Integrations: Troubleshooting Sync Issues
- Troubleshooting Error "Match Not Found, Reset to Original"
- Troubleshooting Invalid Input Data Source
- Troubleshooting ServiceNow Error for Cross-Scope Access Policy
- Troubleshooting ServiceNow Integration Failure
- Troubleshooting ServiceNow REST Message URLs
Zendesk
- Getting Started with Zendesk: Activate the Zendesk integration in NinjaOne.
- NinjaOne Zendesk Integration: Ticket Field Definitions: This article provides additional information about creating ticket templates for the Zendesk integration within NinjaOne.
Zendesk Troubleshooting
- Reset Conditions are Failing
- Troubleshooting Custom Zendesk Forms
- Cloud Monitor Conditions are Failing
- Troubleshooting Tickets Are Not Being Resolved
Remote Access
Splashtop
- Splashtop: Integration Guide: Activate the integration and connect your devices.
- Splashtop: High Resource Utilization: Use this guide as a workaround if you experience high-resource utilization from Splashtop or other antivirus products.
- Frequently-Asked Questions (FAQ)
- Splashtop: Troubleshooting
TeamViewer
NinjaOne no longer integrates with TeamViewer. For more information, refer to TeamViewer: Update to NinjaOne Remote Availability and Settings.
- TeamViewer: Transitioning to NinjaOne Remote – NinjaOne Dojo: This article describes the process for transitioning your remote support operations from TeamViewer to NinjaOne Remote.
- TeamViewer: Update to NinjaOne Remote Availability and Settings: This article provides information about our automatic activation of NinjaOne Remote for customers who currently use TeamViewer in their NinjaOne instances.
Cloud RDP
- Access Devices via Microsoft Cloud RDP: Use the Cloud Remote Desktop Protocol (RDP) in NinjaOne.
- Remote Desktop Protocol: Frequently-Asked Questions
ConnectWise
ConnectWise Control (ScreenConnect): Integration Guide
Vulnerability Management
Other Integrations
CyberDrain Improved Partner Portal (CIPP)
CIPP: Integration Guide: CIPP adds Microsoft 365 monitoring and management to NinjaOne.
Integration Support
- NinjaOne Integrations: Feature Availability by Instance: This article describes which integrations and features are currently available per instance.
- NinjaOne Integrations: Support Boundaries Shared Responsibility Model: This article describes NinjaOne's support scope and responsibilities for our various integrations, including limitations and what to expect if an issue falls outside our scope.
Uninstalling Integrations
- Uninstalling Integrated Components: There may be scenarios in which you wish to uninstall software associated with optional NinjaOne integrations, such as remote access or antivirus.
- NinjaOne Integrations: Uninstalling Third-Party Components: Additional resources for decommissioning NinjaOne integration services and removing third-party software components from your endpoints.
- NinjaOne Integrations: Uninstalling NinjaOne Components: This article provides more resources for decommissioning NinjaOne services and removing NinjaOne software components from your endpoints.