Topic
This article provides documentation resources for third-party applications that can integrate with NinjaOne. Each resource includes a brief summary of its contents.
Environment
NinjaOne integrations
Description
The following index provides a complete list of available third-party integration guides. Select a topic to continue.
- Getting Started
- Antivirus
- Backup/Disaster Recovery
- IT Glue
- Service Automation and Management (PSA and ITSM)
- Remote Access
- Vulnerability Management
- Other Integrations
- Help and Troubleshooting
Getting Started
Integration and Feature Availability by Region
Antivirus
Bitdefender
The GravityZone processes organized below in the numbered list should be implemented in the order provided. Other articles can be used as needed.
- Bitdefender GravityZone: Integration Guide
- Provisioning Bitdefender GravityZone Accounts
- Enable the Bitdefender GravityZone integration
Deploy GravityZone Integration Policy to Machines
Enable Notifications and Ticketing Rules
Check if GravityZone is Up to Date
Enable Additional Admin Access
- Bitdefender GravityZone Partner Account Registration and Provisioning
- Bitdefender GravityZone: Enable and Install Modules
- Bitdefender GravityZone Managed Device Mapping: Use this guide if the Managed field reflects "No" in the GravityZone app at the device level under the Settings tab.
- Bitdefender GravityZone Threat Scan and Remediation
- Run GravityZone Scans on Devices
- Identify Devices with Threats
- Take Action on Threats
- Additional GravityZone Tools in NinjaOne
Enable Notifications and Ticketing Rules
Check if GravityZone is Up to Date
Enable Additional Management Access
- Bitdefender GravityZone: Create a Local File Based Exception: A local file-based exception can be configured with Bitdefender GravityZone to keep the product from scanning certain files.
- Bitdefender GravityZone: Troubleshooting
- Bitdefender GravityZone: FAQ
- Disable or Remove the GravityZone Integration in NinjaOne
- Bitdefender SDK: Integration Guide: This documentation goes over enabling and using the Bitdefender SDK integration. The Bitdefender SDK integration is currently for Windows devices only.
- Troubleshooting:
- Restore and Exclusion Failure
- Installation Failed or Exit Code 3
- GravityZone company deleted
- macOS AV Reporting is showing Integrated Bitdefender GravityZone as "Unknown"
- Installation returns strange numeric error code
- Incorrect Product State for macOS
- Installation Error "Internal Software Problems"
- Installation Failure Message Under the Health Section
- User doesn't have partner account registered
- Error when removing SDK installation
- Error "Another AV detected"
- Unable to Access GravityZone with SSO
SentinelOne
- SentinelOne API Tokens: SentinelOne uses tokens to access the API (Application Programming Interface) management console, and tokens can be used to enable the SentinelOne integration with NinjaOne.
- About API Tokens in SentinelOne
- SentinelOne API Token Characteristics
- API Token Best Practices
- Generate an API Token
- API Token Health and Re-Sync
- API Token Expiration and Renewal Notifications
- About API Tokens in SentinelOne
- SentinelOne: Integration Guide
- Overview
- SentinelOne OS Support
- Updates
- Resources
- Enabling SentinelOne
- Retry Failed Installation
- Mapping NinjaOne to SentinelOne
- Navigating to Sentinel One Mappings
- Mapping Statuses
- Navigate to SentinelOne from NinjaOne
- Overview
- SentinelOne Policy Configuration
- Deploy SentinelOne at the Policy Level
- Enable Notifications for Activities
- SentinelOne Dashboard Tools and Threat Remediation
- View SentinelOne Agent Status
- Perform a Full Disk Scan
- Remediate Threats on SentinelOne Devices
- View SentinelOne Activities in NinjaOne
- SentinelOne: Product Resources
- Where to Find SentinelOne Admin or Customer Documentation
- SentinelOne Public Resources
- SentinelOne Troubleshooting
- SentinelOne: FAQ
Webroot
- Webroot: Certifications and Resources: Webroot has e-Learning content and other resources that are available to all Webroot customers.
- Webroot: DNS Getting Started/Management Guides: Webroot Support documents that describe how to enable and manage Webroot DNS.
- Getting Started with Webroot in NinjaOne
- Integrate Your Webroot Account
- Deploy Webroot to Devices
- Webroot in NinjaOne: Run Actions on Devices
- Manually Run a Webroot Scan in NinjaOne
- Run a Webroot Sync or Poll on Windows Devices
- Webroot: GSM Key: To enter the Webroot key you get from NinjaOne, you will need to log into the Webroot GSM with the account used during the integration process.
- Webroot: Installation Options on macOS 10.13.4 and Newer
- Webroot: Moving Machines Between Sites: This guide provides in-depth instruction for migrating your machines from one Webroot site/console to another site/console.
- Webroot: Troubleshooting
- Webroot: FAQ
- Webroot: Error NJ-INT-WR001
Webroot webinars
- Webinar: Webroot Security Awareness Training
- Webinar: NinjaRMM + Webroot Partnership Roadmap
- Webinar: Webroot - Get the Facts You Need toKeep Your Clients Safe Against Today's Threats
CrowdStrike
- CrowdStrike: Integration Guide: NinjaOne's integration with CrowdStrike Falcon (FalconInsight XDR and Falcon Prevent), an integrated cloud-based endpoint detection and response (EDR) and endpoint protection platform (EPP) solution.
Backup/Disaster Recovery
Cloudberry
- Cloudberry: Integration Guide
- Cloudberry: Image Backup
- Organization Level Settings
- Policy Configuration
- Cloudberry: Image Restore
Setting an Image Recovery Password
Performing an Image Restore
Bare Metal Recovery (USB)
Virtual Disk Restore
Physical Volume Restore
- Cloudberry: Retention Policy: When creating a Cloudberry backup plan, you have the option to set up a retention policy. It's important to set up this policy in such a way that you are able to clear unnecessary data from the cloud, but also that you maintain necessary data to be available for potential restores.
- Cloudberry: Block-Level Backup: Within NinjaOne's Cloudberry integration, image backups are block-level by default. Block-level backups can speed up the backup process, significantly reduce the amount of data that is moved to storage each day and prevent loss of valuable data - even if your files have been modified multiple times.
- Cloudberry: MBS TCP Ports Configuration: The architecture of Cloudberry's Managed Backup Service requires certain configuration in the client's OS if the client is behind NAT (or even in general Proxy / Firewall system).
- Cloudberry: Deleting Data: This guide goes over the two different ways to delete Cloudberry backup data.
- Cloudberry: Troubleshooting backup failures
ShadowProtect
ShadowProtect/ImageManager: Integration Guide
IT Glue
Service Automation and Management (PSA and ITSM)
HaloPSA
Accelo
Autotask
- Autotask: Integration Guide
- Prerequisites
- Enable the Autotask Integration
- Autotask Connection Status
- Configure Autotask Settings in NinjaOne
- Map Autotask Companies to NinjaOne Organizations
- Create Device Role Mappings
- Enable Sync Attributes
- Map NinjaOne Locations to Autotask Locations
- Configure Help Request Form Settings
- Configurations Sync Logs
- Ticket Templates
- Autotask: Mapping Specifications: This guide provides instructions for synchronizing an organization in NinjaOne to existing accounts/companies in Autotask, based on scenarios regarding different device details.
- Synchronization Scenarios
- Viewing Configuration Item Details in Autotask
- Mapping Behaviors
- Syncing an Organization with an Autotask Account/Company
- Synchronization Scenarios
- Autotask: LiveLink Configuration: LiveLinks can be set up in Autotask to provide quick access to a respective NinjaOne device from an Autotask configuration item.
- Autotask: FAQ
- Troubleshooting:
ConnectWise Manage
- ConnectWise Manage: Integration Guide
- Prerequisites
- Enable the ConnectWise Manage Integration
- Run Agreement Syncs on Demand
- Sync Logs
- Ticket Templates
- Configure NinjaOne Alerts to Create ConnectWise Tickets
- Map NinjaOne to ConnectWise
- NinjaOne and ConnectWise: Run an Agreement Sync
- NinjaOne and ConnectWise: Ticket Management
- Ticket Templates
- Configure NinjaOne Alerts to Create ConnectWise Tickets
- ConnectWise Manage: REST API Key Set-Up: This guide will show you the steps to create a ConnectWise API Member to enable the ConnectWise – NinjaOne Integration.
- ConnectWise Manage: Troubleshooting
Freshservice
- Getting Started with the Freshservice ITSM integration in NinjaOne: Enable the integration and grant access to technicians.
- Use Freshservice in NinjaOne to Create Tickets: Use the Freshservice integration with NinjaOne to create tickets from conditions and alerts.
- Troubleshooting:
ServiceNow
- Enable the ServiceNow Integration
- Prerequisites
- Create API User in ServiceNow
- Add NinjaOne Application Registry to ServiceNow
- Configure API Credentials in NinjaOne
- Enable ServiceNow in NinjaOne
- Set the ServiceNow Marketplace App as Active or Inactive
- Prerequisites
- ServiceNow Integration Management
- Import and Manage Incident Templates
- Configuration Item Mapping
- Organization Sync
- Manually Sync an Organization
- Resolve a Manual Pending Sync Status
- View Sync History
- Set Up ServiceNow PSA for Policy Conditions
- NinjaOne and ServiceNow: Device Information and Support
- Device Information in ServiceNow
- NinjaOne Support
- Transaction Logs
- ServiceNow Scheduled Data Imports for Device Configuration
- Using NinjaOne Remote with ServiceNow Incidents
- Launch a NinjaOne Remote session from ServiceNow incidents for mapped devices.
Zendesk
- NinjaOne: Zendesk Integration
- Enable the Zendesk Integration
- Prerequisites
- Enable the Zendesk App
- Zendesk Marketplace App
- Configure the Zendesk Integration
- Create Ticket Templates
- Map Organizations in Zendesk
- Set Technician Permissions for Zendesk
- Troubleshooting / FAQ
- Zendesk Resources
- Enable the Zendesk Integration
- Zendesk Ticket Structure in NinjaOne
- Visual Overview
- Ticket Template Descriptions
- Ticket Status Values
- Ticket Type Values
- Zendesk integration troubleshoot
RepairShopr
Remote Access
Splashtop
- Splashtop: Integration Guide
- Enabling Splashtop
- Connecting to Devices
- Requiring Confirmation from End User to Connect
- Splashtop: High Resource Utilization: Troubleshooting
- Splashtop: FAQ
- Splashtop: Troubleshooting
TeamViewer
- TeamViewer: Integration Guide (Automatic)
- Setting up TeamViewer Integration
- Deploying TeamViewer to Devices
- Using TeamViewer to Connect to Devices
- Requiring Confirmation from End User to Connect
- TeamViewer: Sync vs. Auto: This article breaks down the differences between the current Automatic version of our TeamViewer integration and the previous Sync version.
- TeamViewer: FAQ (Automatic)
- TeamViewer: Troubleshooting
Cloud RDP
ConnectWise
Vulnerability Management
- Vulnerability Importer: Setup and Configuration: Rapid7, Qualys, Tenable
- Import a Vulnerability File
- Reimport a Vulnerability File
- Delete a Vulnerability File
- Manage Device Health Status
Other Integrations
- CIPP: Integration Guide : CIPP (CyberDrain Improved Partner Portal) adds Microsoft 365 monitoring and management to the NinjaOne console.
- Manage and monitor all your Microsoft 365 tenants from a single console within NinjaOne.
- Gain quick access to CIPP’s direct instance and managed Microsoft 365 tenants.
- Quickly view summarized data from each of your Microsoft tenants for organizations, devices and users.
- Utilize the power of CIPP to quickly resolve support incidents or carry out support tasks.
- Monitor Intune compliance status of a device in M365 instances directly from NinjaOne.
- WinGet (Windows Package Manager) Integration Guide: WinGet is the Windows Package Manager command line tool. Within the NinjaOne console, the WinGet integration is used to install and upgrade applications on Windows 10+ devices and configure patch settings for selected software.
Help and Troubleshooting
- Antivirus/AntiMalware: Submitting False Positives
- Uninstalling Integrated Components: There may be scenarios in which you wish to uninstall software associated with optional NinjaOne integrations, such as remote access or antivirus.