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NinjaOne Ticketing: Submit Tickets as an End User

  • Last Updated September 4, 2026

Topic

This article describes the process that end users can follow to submit a ticket to your service desk via NinjaOne Ticketing

The NinjaOne platform is compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA); please submit a request to your account manager for a signed Business Associate Agreement (BAA). It is best practice to exercise proactive security measures, use Simple Mail Transmission Protocol (SMTP) servers to transmit ticket data, and ensure sufficient protocols are in place to maintain HIPAA compliance in all actions.

Environment

NinjaOne Ticketing

Description

End users added to your NinjaOne account via End User Sharing can submit tickets directly through their self-service portal. Make sure the end user has proper Ticketing permissions configured. Refer to NinjaOne Ticketing: Technician and User Permissions for more information.

  1. Select Ticketing in the sidebar menu and click +Create ticket.
user_create ticket.png
Figure 1: Create a ticket from the end user portal
  1. The end user can choose from any ticket template forms that have been made visible to them, select the severity of their request, and tag other emails or users in the CC field. Subject and Description are required. 
  2. Click Submit.

The end user can navigate to the Ticketing tab within the self-service portal to view a list of all of their submitted tickets. If the user is assigned to a specific organization and has Ticketing permissions, they will see all tickets for that organization, but cannot manage them.  

Click a ticket to open and view the activity. End users may send a response from this view if they are assigned as the reporter of that ticket.

FAQ

Next Steps