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Getting Started with ConnectWise Manage Integration

  • Last Updated April 4, 2026

Topic

This guide provides instructions for setting up the ConnectWise Manage integration.

Environment

  • NinjaOne Integrations
  • ConnectWise Manage

Description

 ConnectWise Manage (also known as ConnectWise PSA) is a separate ticketing and project management software from ConnectWise Control (formerly ScreenConnect), which NinjaOne also offers as an integrated tool for remote access and support.

Index

Select a category to learn more:

Compatibility

On-premises ConnectWise servers must use ConnectWise Server Version 2019.1 or newer.

ConnectWise Lite is not compatible with the NinjaOne integration.

Prerequisites

  • You should have a working ConnectWise Manage account.
  • Service boards in ConnectWise Manage must have an active status. For more information, refer to the following ConnectWise University documentation: Service Board Setup Table: ConnectWise (external link).
  • You must create a Public or Private API Key in ConnectWise. To learn more, refer to ConnectWise: REST API Key Set-Up.

Expected Behavior

  • The configuration sync is an automated process, but there is no indication on the screen that the process has been completed. Once you install an agent on a machine, the configuration will appear in ConnectWise within minutes.
  • If you change the configuration, you are required to sync settings only if you have a reason to force a sync.
  • If you change a company in ConnectWise, NinjaOne will clear all mapping settings the next time the integration syncs.

Activate the ConnectWise Manage Integration

To activate the integration in NinjaOne, perform the following steps: 

  1. Within NinjaOne, click Administration in the sidebar menu and open the Apps section.
  2. Click Add app.

admin_apps_add app.png
Figure 1: Add an integration to NinjaOne

  1. Choose ConnectWise Manage from the list of available apps.
  2. Click Continue in the confirmation window.
    The ConnectWise integration configuration screen displays.
  3. Click Enable.
  4. In the connection dialog, enter your ConnectWise account credentials and API keys.
  5. Click Test to verify the connection.
  6. When you notice the success notification, click Save. 
If you are using the ON-PREM version of ConnectWise, you must use this format to manually enter the URL base: https://[mspserver.com]/v4_6_release/apis/3.0/

Map NinjaOne to ConnectWise

Use the following resources to map your organizations and devices to NinjaOne from ConnectWise.

Additional Resources

Use the following resources to learn more about the ConnectWise and NinjaOne integration.

FAQ

Next Steps