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Remote Tools

  • Last Updated April 6, 2026

Topic

This article explains how to use remote tools in NinjaOne. This article is not related to NinjaOne Remote; refer to NinjaOne Remote: Getting Started for instructions regarding our native application.

Environment

  • NinjaOne Endpoint Management
  • Microsoft Windows
  • Apple macOS
  • Linux

Description

Remote tools allow you to access and manage different aspects of a device without having to access the machine itself or interrupt the end user.

There are three or four different types of remote tools available at the device level, depending on the device operating system. Task Manager, File Browser, and Service Manager are available for all OS types.

View additional tutorials in our video library. 

Index

Select a category to learn more: 

Where to Find Remote Tools in NinjaOne

Access remote tools from the Tools tab on the device dashboard.

The device must be active or up to send data to this tab.
device dashboard_tools.png
Figure 1: Access remote tools on the device dashboard

Remote Registry

Remote Registry allows you to view and manage the registry on a device. You can use the arrows next to each folder icon to expand or contract locations within the registry.

Select a registry location to view the actions you can take for each path.

  1. The actions menu next to the folder path name provides the following options:
    • Add key
    • Copy path
    • Refresh
    • Rename
    • Delete
  2. The actions menu within the folder path detail provides the following options:
    • Rename
    • Copy path
    • Delete
  3. The Add values menu provides the following options:
    • String value
    • DWORD (32-bit) value
    • QWORD (64-bit) value
    • Multi-string value
    • Expandable string value
  4. Place your mouse cursor over the path value to view the following options in the actions menu:
    • Modify value
    • Delete
remote registry_action menus.png
Figure 2: Remote registry action menus
NinjaOne runs the System context and the content of a registry value, such as HKEY_CURRENT_PATH. This value changes depending on the user who's querying that path. The current user also causes the content of that specific folder to change through NinjaOne and locally on the device.

Task Manager

The Task Manager tab displays a list of all tasks that are currently running on the device.

Place your mouse cursor over a task to view the available actions.

task manager_actions menu.png
Figure 3: Task manager action menus

If you select End Process Tree, the process in question and any other processes that stemmed from it will end. A dialog will show you which processes will end as a result of this action and prompt you to confirm before taking action.

File Browser

The File Browser tab allows you to view the files and folders that are currently on a device. Click the folders to navigate through the file tree. The path of your navigation will be displayed, and you can click any portion of the path to navigate backward.

As illustrated in Figure 4, the navigation path separates each folder with a backward slash (). Figure 4 reflects the following breadcrumbs that you would click to navigate back to that folder:

  • C:\
  • Windows
  • Branding
  • Basebrd
  • en-us
file browser_navigation.png
Figure 4: File browser navigation path

Click the blue folder icon at the beginning of the navigation path to return to the root of the File Browser at any time.

Within a folder, click Add to create a new folder or upload files. 

file browser_add.png
Figure 5: Add a new folder or upload files

Place your mouse cursor over the folder path to access the actions menu, where you can rename or delete the folder. You can also click the copy icon to copy the folder name or path.

file browser_copy and actions menu.png
Figure 6: File browser → Additional actions
For macOS devices: To view the files and folders at ~/Users/, you must grant Full Disk Access to the ninjarmm-macagent file (which is housed in the hidden NinjaRMMAgent folder at /Applications). You can do this locally on the machine at System Preferences → Security & Privacy → Privacy. Refer to NinjaOne Backup: Permissions Full Disk Access for Apple macOS for more information.

Service Manager

The Service Manager tab displays a list of all services that are currently running on the device.

Place your mouse cursor over the service name to access the actions menu, where you can start the service manually or change the startup type.

service manager_actions menu.png
Figure 7: Service manager actions menu

Additional Resources

Refer to Remote Tools: FAQ for a list of frequently asked questions about remote tools.

FAQ

Next Steps