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Remote Tools

  • Last Updated January 27, 2026

Remote tools allow you to access and manage different aspects of a device without having to access the machine itself or interrupt the end user. These tools can be accessed from the Tools tab on the device page. These tools are available on Windows, Mac, and Linux devices.


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Remote Tools:

There are three or four different types of remote tools available at the device level depending on the device operating system. Task Manager, File Browser, and Service Manager are available for all OS types. Remote Registry is available for Windows devices only:

 

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  1. Remote Registry allows you to view and manage the registry on a device. Click on the arrows to the left of each folder to expand or contract different pieces of the registry.
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  2. Once you've selected a registry location, you'll see the options New, Rename, Delete, Refresh, and Copy Path at the top of the page.

    There are additional options for New:
    • Key
    • String Value
    • DWORD (32-bit) Value
    • QWORD (64-bit) Value, Multi-String Value
    • Expandable String Value
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  3. When a particular registry value is selected, the following options will appear on the right hand side:
    • Delete
    • Modify Value
    • Rename 
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Important Note: Ninja runs under the "System" context and the content of a registry value, e.g. "HKEY_CURRENT_PATH," changes depending on the user who's querying that path. That explains why the content of that specific folder changes when looking through NinjaOne and locally on the device, the same would change when comparing it between two different users on the same device locally.

Task Manager Windows Icon.png Apple Icon.pngLinux Icon.png

  1. Remote Task Manager displays a list of all tasks that are currently running on the device. The following are listed for each process and can be sorted by any of these categories:
    • PID
    • Name
    • CPU
    • Working Set
    • Memory
    • User Name
    • Path
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  2. Select a task to manage these processes. Various options will appear for a selected task:
    • End Process
    • End Process Tree
    • Change Priority 
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  3. If you select End Process Tree, the process in question and any other processes that stemmed from it will end. A pop up window will show you which processes will end as a result of this action and prompt you to confirm.

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File Browser Windows Icon.png Apple Icon.pngLinux Icon.png

  1. Remote File Browser allows you to view the files and folders that are currently on a device. Simply click on the folders to navigate through the file tree. The path of your navigation will be displayed at the top of the page - you can click on any portion of the path to navigate backwards.
  2. Click on this symbol 2019-07-16_1121.pngin the top left corner to return to the root of the File Browser at any time.
  3. Select Refresh on the right side of the page to display any potential changes to its content.
  4. Select New Folder on the right side of the page to create a new folder.
  5. Select Upload File on the right side of the page to upload a new file.
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  6. To interact with a folder, select desired folder and the following options will appear on the right hand side:
    • Delete
    • Rename
    • Copy Path
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  7. To interact with a file, select desired file and the following options will appear on the right hand side:
    • Delete
    • Rename
    • Copy Path
    • Download
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  8. To compress and download multiple files, select the desired files and choose the Compress option. 
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  9. A new compressed file will appear. Select the file and choose the Download option.
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Important Note: (MacOS) To view the files and folders under ~/Users/, you must grant Full Disk Access to the ninjarmm-macagent file (which is housed in the hidden NinjaRMMAgent folder under /Applications). This can be done locally on the machine under System Preferences > Security & Privacy > Privacy.

Service Manager Windows Icon.png Apple Icon.pngLinux Icon.png

  1. Remote Service Manager displays a list of all services that are currently running on the device. The following will be listed for each service and they can be sorted by these categories:
    • Name
    • Status
    • Startup Type
    • Description 
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  2. Select a service and the following options will appear at the top of the list:
    • Start
    • Stop
    • Restart

    • Change Startup Type

       

      Important Note: Different options will appear at the top of the list based on the type of service selected.


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  3. If you choose to Start, Stop, or Restart a service, you will be prompted to confirm that you would like to perform that action.

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For a list of frequently asked questions about remote tools, please see Remote Tools: FAQ.

FAQ

Next Steps