Endpoint visibility and control for better helpdesk operations

Ninja’s unified approach to IT service management minimizes time spent on manual tasks, centralizes systems management, and drives radical helpdesk efficiency.
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Take remote control of endpoints

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Perform device tasks without interrupting end-users

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Deploy software, scripts, and remediations with one click

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Investigate tickets with real-time endpoint data

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Automate ticket management

Customers Love NinjaOne

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reduced time supporting remote users by up to 75%

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reduced ticket resolution times by up to 75%

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reduced costs by as much as 75% thanks to a reduction in tickets or resolution times

SOURCE: 2023 NinjaOne customer survey conducted by Omdia.

Why Ninja?

Resolve tickets faster

Get your end-users back to work faster by providing agents with 360° visibility and a suite of remote management tools to more efficiently resolve incidents, solve problems, and complete tasks.

Deliver a better IT experience

Ninja gives agents live device data and incident context so end-users have fewer questions to answer and get their issues resolved faster – often without their work being interrupted.

Reduce inbound tickets

Ninja proactively identifies endpoint issues so they can be addressed before impacting end-users and provides a platform to automatically remediate issues so tickets are never created.

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Use our ROI calculator to see how much time your company can gain back with NinjaOne!

Key features

Fast, flexible ticketing for IT teams

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Track, prioritize, and solve support tickets all in a single-pane-of-glass. NinjaOne improves ticket resolution times and service delivery outcomes with context-rich automated IT ticketing.

Faster ticket resolution times via automation

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Reduce remediation to a single click or fully automate resolution of repetitive tasks (software deployment, password resets, application restarts, etc.) with Ninja’s automation engine.

Live device inventory

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Get complete, accurate, and real-time information about your managed devices so you can remediate faster, more effectively, and with less input from end-users.

One click remote access

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Quickly and securely take control of attended or unattended endpoints with a single click directly from Ninja. Ninja offers multiple remote access options as well as the ability to require end-user permission for access to protect sensitive data.

Stealth remediation tools

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Ninja includes a suite of remote management tools (including a remote terminal, file explorer, task manager, and script deployment tool) to manage endpoints remotely and silently, minimizing end-user interruptions.

Integrated documentation

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Enable agents to access privileged credentials, process documentation, and information about your networks and devices directly in their workflows so they can perform tasks more efficiently.

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Ninja helps IT helpdesks get more done

Automate tickets and tasks

NinjaOne enables you to automate repetitive, time-consuming, or error-prone tasks so you can focus on more complex issues.

Manage everything

Manage any endpoint and support any end-user, anywhere from Ninja’s centralized management console.

Get the tools you need

Ninja includes a whole suite of tools your agents can use to complete tasks and remediate incidents remotely – often without interrupting end users.

Perform tasks faster

Ninja makes agents more efficient with a modern, intuitive interface that puts all your decisions, tools, and tasks in one place and cuts out extra clicks.
"The cost and time savings from Ninja Ticketing have allowed us to reallocate money to build our business rather than maintain tools. Ninja Ticketing meets all of our needs."
Garett Heggem picture
Garrett Heggem
Lead Business Technician, Net X

Customer Case Studies

Ready to become
an IT Ninja?

Learn how NinjaOne can help you simplify IT operations.

Capterra Shortlist 2024

G2 Endpoint Management Leader Spring 24

TrustRadius Top Rated 2024

Leader SourceForge Winter 2024

GetApp Category Leaders 2024

Software Advice Front Runners 2024

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