Topic
This article describes how to filter the End users dashboard, customize its columns, and manage end user accounts.
Environment
NinjaOne Endpoint Management
Description
The End users dashboard focuses on end users and provides actions for management and configuration. The dashboard helps you do the following:
- Track and manage end users more effectively with key user behavior and device usage information.
- Improve troubleshooting and support by having user-specific insights.
- Gain visibility into end-user activity through a detailed report similar to the existing device dashboard.
Select a category to learn more:
Navigation
To access this dashboard, click End users in the navigation menu.
Figure 1: Access the End users dashboard (click to enlarge)
Filter the Table
Use the drop-down menus at the top of the page to filter the data.
Figure 2: End users dashboard filters (click to enlarge)
The drop-down menus provide a search field that you can use to type a complete or partial query. If you are searching for multiple users, you can enter multiple keywords. The filter will return all matches that contain any of the keywords.
Figure 3: End users dashboard filter with multiple selections (click to enlarge)
Manage Table Properties
By default, the End users dashboard displays the following columns:
- User name
- Organization
- Assigned devices
- User role
- Last login
- Source
The Last login column shows the date and time of the user's most recent login. The column shows a dash for users who have never logged in.
You can click the gear icon (table settings) in the top-right corner to add or remove columns. You can add the following columns:
- User access (enabled or disabled)
- Email invitation (registered or expired)
- Phone number
- Password reset date
- Invitation accepted date
- Multi-factor authentication (MFA) status (enabled or disabled)
Actions
You can perform the following actions on the End users dashboard. Click the hyperlink to view more information or instructions:
Add an End User
From the End users dashboard, click Add end user. Follow the instructions from NinjaOne Endpoint Management: End User Sharing for Device Access.
Figure 4: Add end user (click to enlarge)
Assignan Organization or Device
Select the checkbox next to the end user's name, then click the Actions button.
If you select one end user, the menu lists Assign organization and Assign device. If you select multiple end users, the menu lists Assign organization only.
Figure 5: Assign end user to an organization or device (click to enlarge)
View User Details
Click the hyperlink in the User name column to open the end user detail page. From here, you can review their personal information, devices, recent activity, and tickets.
Devices
The Devices card includes the following:
- Assigned includes all devices directly assigned to this end user. You can update these by navigating to the Device dashboard → Settings and clicking Edit for Assigned User, or by using the Actions button described in the previous section.
- Device access shows all devices that the user can access via remote tools. You can add or remove these from the end user account configuration page in the Devices section.
Figure 6: End users dashboard → Devices (click to enlarge)
Ticketing
The Ticketing section shows the number of new, open, or waiting tickets for which the user is the requester.
Figure 7: End users dashboard → Ticketing (click to enlarge)
End User Activity
The End user activity section shows activity from the last 24 hours. Examples of captured activity include:
- Logins and logouts
- User detail updates (such as phone number, password, or authentication changes)
- Remote access
Figure 8: End users dashboard → End user activity (click to enlarge)
View Related Items
If you added the end user as a related item on a document, the end user detail page lists the associated articles under Related Items. Click an article to open it.
Figure 9: End users dashboard → Related items (click to enlarge)
Edit Settings
Click Edit settings in the top right corner to update end user details, which include all the information configured when their account was first created, such as:
- General information (basic details, display, security)
- Device assignment
- Role assignment
- Permissions: OS connections, NinjaOne Backup, NinjaOne Ticketing
Figure 10: Edit settings (click to enlarge)
Add Custom Fields
Open the Custom tab to view, export, or edit custom fields. To learn more about creating custom fields, refer to NinjaOne Custom Fields: Getting Started.
Figure 11: Custom fields (click to enlarge)
Additional Resources
Refer to the following resources to learn more about user management in NinjaOne: