Fixing Backup Error 313: File Not Found During Integrity Check

Issue

An integrity check for a protected endpoint's backups fails with the error message, "INTEGRITY_CHECK_FILE_NOT_FOUND 313."

Environment

NinjaOne Backup

Cause

This error occurs when NinjaOne cannot find a specific file during the integrity check.

Resolution

Restore the integrity of the data on the Network Attached Storage (NAS) volume. If the integrity check is unable to find multiple files, recreate the backup plan by performing the following steps:

1. Delete the backup plan from the policy.
2. Delete the backup data associated with the plan.
3. Set up the backup plan again under the policy.

Additional Resources

For additional troubleshooting guidance, refer to NinjaOne Backup: Troubleshooting Error Codes.