Issue
Autotask presents an error when I check companies and attempt to add new device role mappings.
Environment
NinjaOne Integrations: Autotask
Cause
This error occurs when the Autotask user configured for the integration lacks one or more of the permissions required to read data requested by the integration, such as company information or related entities. Autotask returns a generic permission error, which surfaces in NinjaOne as a failed company check or role mapping attempt.
Resolution
Verify that the Autotask user login information for the integration has permissions enabled to query the Products entity in Autotask.
Additional Resources
Refer to Integrations and Third-Party Apps: Resource Catalog to learn more about third-party applications that can integrate with NinjaOne.