Issue
Technicians report that their access to Microsoft 365 is blocked.
Environment
NinjaOne Ticketing
Cause
If your access is blocked, this may be caused by Microsoft 365 built-in security features.
Resolution
- Open the Azure Active Directory (from the Microsoft Entra admin center) and click Users in the left navigation pane.
- Select the user and click Sign-in logs in their profile.
- Review the data to see if there is anything blocking the connection from NinjaOne. The Status column will display "Success," "Interrupted," or "Failure."
- For failures, click the log entry and check all tabs to see if the reason for failure is listed.
- Try creating an exclusion for the user in conditional access policies or adjust other settings to allow the connection.