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NinjaOne Ticketing SMTP Microsoft 365 Troubleshooting: Status 422, Error: “Host provided ‘itsllcusa.rmmservices.net’ is not allowed to be processed”

Issue

Error encountered: 

{ 
"status": 422,
"error": "Host provided 'itsllcusa.rmmservices.net' is not allowed to be processed"
}

Environment

NinjaOne Ticketing

Cause

You may encounter the error when using branded URLs. 

Resolution

You need to use NinjaOne's non-branded URL to set this up successfully and avoid this error.

Additional Resources

FAQ

Next Steps