Topic
This article discusses frequently-asked questions regarding NinjaOne Desktop Companion.
Environment
Description
The NinjaOne Desktop companion enables you to quickly view devices and initiate remote access connections from a desktop application separate from the web app. This article addresses the following frequently asked questions:
- My users are being logged out of the NinjaOne Desktop Companion app—is this expected behavior?
- Which remote access tools are currently available to launch connections via the NinjaOne Desktop Companion?
- Do I need to have the TeamViewer desktop application installed on my machine to initiate connections through TeamViewer?
- Do I need to have the NinjaOne agent installed on my own machine to use the NinjaOne Desktop Companion?
- If I log out of the NinjaOne web application in my browser, will I also be logged out of the NinjaOne Desktop application?
- Can NinjaOne technicians with custom permissions use the NinjaOne Desktop Companion?
- Can end users use the NinjaOne Desktop Companion?
- Can I use the search bar to search for a device by the last logged-in user on a machine?
- Are instances of remote sessions being initiated from the NinjaOne Desktop Companion application logged anywhere?
- Can I view the version of the NinjaOne Desktop Companion application without logging into it?
- Is NinjaOne still actively developing the Desktop Companion?
My users are being logged out of the NinjaOne Desktop Companion app—is this expected behavior?
Yes, for security reasons, users are automatically logged out after:
- 2 hours of inactivity.
- Closing the Desktop Companion application.
- Signing out of or shutting down their personal computer.
In addition, NinjaOne requires you to authenticate your identity by entering login credentials every time you launch the Desktop Companion application.
Which remote access tools are currently available to launch connections via the NinjaOne Desktop Companion?
You can launch connections with TeamViewer, Splashtop, or Cloud RDP.
Do I need to have the TeamViewer desktop application installed on my machine in order to initiate connections through TeamViewer?
Yes. The connections function works in the same way as connections launched from the web application, so you must have the TeamViewer desktop application installed on your machine to connect via TeamViewer successfully.
Do I need to have the NinjaOne agent installed on my own machine to use the NinjaOne Desktop Companion?
No. However, the machines you wish to connect to must have a NinjaOne agent installed (the NinjaOne Desktop application will reflect the same managed machines within your regular NinjaOne web application).
If I log out of the NinjaOne web application in my browser, will I also be logged out of the NinjaOne Desktop application?
No. You will remain logged in to the NinjaOne Desktop application if you log out of the NinjaOne web application in your browser. You can log out of the NinjaOne Desktop application from the gear icon in the corner of the app.
Can NinjaOne technicians with custom permissions use the NinjaOne Desktop Companion?
Yes. If a custom user has access to limited organizations, their device list in the NinjaOne Desktop application will reflect only the organizations and devices they have access to.
Can end users use the NinjaOne Desktop Companion?
No. The NinjaOne Desktop application can currently only be used by NinjaOne technicians.
Can I use the search bar to search for a device by the last logged in user on a machine?
No. Currently, the search bar logged-in search by device name.
Are instances of remote sessions being initiated from the NinjaOne Desktop Companion application logged anywhere?
Yes. Instances of remote sessions being initiated from the NinjaOne Desktop Companion will be logged in the Activity Feed (in the same fashion that remote connections are logged when initiated from within the web application).
Can I view the version of the NinjaOne Desktop Companion application without logging into it?
Yes. You can right-click on the app icon within the taskbar to view the version without having to log into the application.
Is NinjaOne still actively developing the Desktop Companion?
No. This product is no longer in active development.