The NinjaOne SaaS Backup Dashboard

Topic

This article discusses the NinjaOne SaaS Backup dashboards in NinjaOne.

Environment

• NinjaOne
• NinjaOne SaaS Backup

Description

The NinjaOne SaaS Backup dashboards enable you to view and manage your SaaS backups from a central location. You can view NinjaOne SaaS Backup information from two levels: the global level, for an overview of all organizations, or from the organization level, for a more detailed view of each account in an organization. Each dashboard presents a detailed table of information that you can sort and filter, and links directly to relevant sections of the NinjaOne SaaS Backup portals, providing seamless integration with no additional logins.

Select a topic to continue:

• Global-Level Dashboards
  • Overview Dashboard
  • Accounts Dashboard
• Organization-Level Dashboards
  • Overview Dashboard
  • Accounts Dashboard

Global-Level Dashboards

Overview Dashboard

To view the global-level Overview dashboard, in your NinjaOne instance:

1. Navigate to Dashboard → Backup.
2. In the Backup drop-down menu, select SaaS → Overview.

NinjaOne will display the global-level SaaS backup overview dashboard.

The global-level SaaS backup overview dashboard displays the following information:

1. Go to Partner Portal
   Clicking this button will take you directly to your NinjaOne SaaS Backup Partner Portal without the need to log in seperately.
2. Job status
   • Success: The number of agents whose last backup completed successfully.
   • Retrying: The number of agents that are retrying after an earlier backup issue.
   • Running: The number of agents currently backing up.

You can filter the Job status display by placing your cursor over the filter icon in the corner of the card and selecting a backup category.

3. Total Errors
   • Account errors: The number of accounts experiencing authentication issues.
   • Organization errors: The number of organizations experiencing authentication issues.
4. Usage
   • Total seats: The total number of licenses in use across all organizations.
   • Storage: The amount of cloud storage being used.

You can click any card to reveal a detailed information table about the data presented.

5. Organization table
   The organization table lists the following information:

   • NinjaOne organization: The name of the organization. Click the name to go directly to that organization-level overview dashboard.
   • Status: Enabled or Disabled.
   • Plan name: The name of the plan.
   • Plan type: Backup, Archiver, or Entra plans.
   • Seat Usage: The number of seats the organization is using.
   • Storage: The amount of cloud storage being used.
   • Region: The region where NinjaOne stores your backups.
   You can use the drop-down menus at the top of the table to filter, or click the gear icon to sort or re-order the table.
6. Actions menu
   The Actions menu provides direct access to your NinjaOne SaaS Backup portals without the need for separate logins. Place your cursor over any row in the account table to reveal the actions menu. You can choose any of the following options from the drop-down menu:

• Manage Features opens the Organization Details page on the NinjaOne SaaS Backup Partner Portal.
• Manage Services opens the Add Backup page in the NinjaOne SaaS Backup Partner Portal.
• Restore Services takes you to the NinjaOne SaaS Backup Partner Portal dashboard.
• Go to SaaS Email portal takes you to the NinjaOne SaaS Backup End-User Portal for the organization you selected.

Accounts Dashboard

To view the global-level Accounts dashboard, in your NinjaOne instance, take the following steps:

1. Navigate to Dashboard → Backup.
2. In the Backup drop-down menu, select SaaS → Accounts.

NinjaOne will display the global-level Accounts dashboard.

The global-level Accounts dashboard displays the following information:

1. Drop-down filter menus. You can filter the table for the following information:

• Status
• Service
• Region
• Organization

If you only have a single option for a category, NinjaOne will not display the drop-down menu for that item.

2. Accounts table. The table displays the following information:
   • User
   • Organization
   • Plan
   • Account Status
   • Type
   • Service
   • Job Status
   • Item Count
   • Size

You can click the gear icon to sort or filter the table columns.

3. Actions menu: The actions menu provides direct access to your NinjaOne SaaS Backup End-User Portal without the need for a separate login. Place your cursor over any row in the account table to reveal the actions menu. You can choose any of the following options from the drop-down menu:
   • Manage Services opens the Add Backup page in the NinjaOne SaaS Backup End-User Portal.
   • Restore Email items takes you directly to the NinjaOne SaaS Backup End-User dashboard for the user account you selected.
   • Restore Full Email opens the main NinjaOne SaaS Backup End-User Portal dashboard.

Organization-Level Dashboards

The organization-level dashboards are similar to the global-level, but only display information related to the NinjaOne organization you select. The following sections explain how to access and use the organization-level NinjaOne SaaS Backup dashboards.

Overview Dashboard

To navigate to and use the organization-level overview dashboard, take the following steps:

1. Select an organization from the main dashboard in NinjaOne. NinjaOne will take you to the organization's main dashboard.
2. In the Backup drop-down menu, select SaaS and then click the account type (Microsoft 365, Google Workspace, or Entra).

NinjaOne will display the organization-level SaaS backup overview dashboard for the tenant you selected.

The organization-level Overview dashboard displays the following information:

1. Service listing

   This column lists the various services you back up. Select a service to view customized information related to the specific application's backup data.

2. Job Status
   • Success: The number of backup jobs within the organization that completed without issue.
   • Retrying: The total number of backup jobs for the organization that did not initiate or complete as expected. NinjaOne is reattempting these jobs.
   • Running: Show all backup jobs for the organization that are currently in progress.
3. Total errors
   • Account errors: The number of accounts that were unable to authenticate with the tenant.

4. Usage

   This area displays the number of licenses in use across the organization and the amount of cloud storage being used.

5. Go to SaaS Email portal

   This button provides a direct link to the organization's NinjaOne SaaS Backup or End-User Portal. This feature requires access permission. Review NinjaOne SaaS Backup: Technician Role Permissions for more information.

6. Account table
   The account table lists the following information for the specific end-user account.
   • User: User name
   • Type: Type of account
   • Service: Service being backed up (Microsoft 365, Google Workspace)

   • Job Status: Displays Success, Retrying, or Deactivated.

     You can use the drop-down menus at the top of the table to filter, or click the gear icon to sort or filter the table.

7. Actions menu

   The Actions menu provides direct access to your NinjaOne SaaS Backup End-User Portal without requiring a separate login. Place your cursor over any row in the account table to reveal the actions menu. You can choose any of the following options from the drop-down menu:

   • Manage Services opens the Add Backup page in the NinjaOne SaaS Backup End-User Portal.
   • Restore Email items takes you directly to the NinjaOne SaaS Backup End-User dashboard for the user account you selected.
   • Restore full Email opens the main NinjaOne SaaS Backup End-User Portal dashboard.

Accounts Dashboard

To navigate to and use the organization-level Accounts dashboard, take the following steps:

1. Select an organization from the main dashboard in NinjaOne. NinjaOne will take you to the organization's main dashboard.
2. In the Backup drop-down menu, select SaaS → Accounts.

NinjaOne will display the organization-level SaaS accounts dashboard.

The organization-level Accounts dashboard displays the following information:

1. Drop-down filter menus: You can filter the table for the following information:
   • Status
   • Service
2. Accounts table: The table displays the following information:
   • User
   • Plan
   • Account Status
   • Type
   • Service
   • Job Status
   • Item Count
   • Size

3. Actions menu

   Place your cursor over any row in the table to reveal the Actions menu. The Actions menu provides direct access to your NinjaOne SaaS Backup End-User Portal without requiring a separate login. The options that NinjaOne SaaS Backup will list in the actions menu will vary depending on the service you are viewing, but will provide direct links to perform the following actions:

• Manage Services links to the Add Backup page in the NinjaOne SaaS Backup End-User Portal.
• Restore Email Items links to the item-level dashboard in the NinjaOne SaaS Backup End-User Portal, where you can initiate an item-level restore for the service you selected.
• Restore full Email links to the service-level dashboard in the NinjaOne SaaS Backup End-User Portal, where you can initiate a full restore.

You can use the drop-down menus at the top of the table to filter, or click the gear icon to sort or filter the table.

Additional Resources

The NinjaOne Dojo provides documentation for the NinjaOne SaaS Backup integration. For resources specific to the full NinjaOne SaaS Backup platform, including release notes and troubleshooting guides, visit the NinjaOne SaaS Backup Help Center.