RMM-integrated ticketing system for more efficient support workflows
Improve ticket resolution times and service delivery outcomes with context-rich automated IT ticketing.
Ticketing System Benefits for IT Teams
360° Visibility
By unifying device, requestor, and incident information in a single-pane-of-glass, technicians have the full context of an incident without unnecessary context switching before they begin triage.
Resolve Tickets Faster
With 360° and single-click remote management actions, technicians can start triage directly from a ticket or with a single click navigate to the device for full RMM capabilities.
Automate Ticket Management
Automate ticket creation and resolution via RMM alerts, ticket routing, and escalation via robust ticket automation rules.
Track, prioritize, and solve support tickets all in one place
By combining your RMM and ticketing system into a single-pane-of-glass, Ninja makes your support operations far more efficient. Through advanced ticket automations, tickets are automatically linked to their respective devices, end-users, and organizations to make communication and remediation quicker and more efficiently than ever. Your technicians will never have to switch between platforms or guess if they’re working on the right machine again.
Collaborate between technicians
The Ninja ticketing workspace is flexible, collaborative, and easy-to-use. With unlimited customizable forms, fully auditable in-line activity log, simple WYSIWYG response editor, private and public response options, and easy time-tracking, the Ninja ticketing workspace is built for how technicians work.
Automate ticketing workflows
With unlimited email aliases for ticket capture, event-based and time-based ticket automations, and condition-based automated ticket creation, Ninja Ticketing saves your team time. Ninja allows you to create tickets automatically when any of our highly configurable monitoring conditions are triggered and adjust ticket status, priority, and severity based on behavior. Event- and time-based ticket automations allow you to route tickets to applicable boards, ensuring the right technicians are prioritizing the right tickets.
Help end users help themselves
Direct your end-users to the brandable client portal to create, respond-to, and update tickets. End-users can also access Ninja’s integrated end-user remote control and file restore tool from the portal, making it their go-to IT interface.
Build the ticketing environment that fits your team
The entire Ninja ticketing environment is highly flexible and customizable so you can setup your ticketing environment to align with the way your team works. Create an unlimited number of custom fields and apply them to an unlimited number of ticket forms. Create all the ticketing boards you can imagine with automated or manual time tracking unique to each. Setup as many support email captures as you need and build an unlimited number of automation workflows.
Track and report on ticketing outcomes
Ninja provides an at-a-glance dashboard of device health, performance, and ticket status at the global, organization, and individual device level, so you’ll always know how your team is performing. Built-in ticketing reports and exportable custom ticket board views enable helpdesk leaders to audit outcomes, better manage their team, and present clients with the data that matters most.
The Unified IT Operations Platform
NinjaOne simplifies IT operations, enabling overburdened IT teams to efficiently manage their entire IT portfolio and support end users from anywhere.
Ninja ticketing is a flexible and easy-to-use IT helpdesk solution with robust out-of-box ticket automations that ensure your technicians spend more time remediating issues than managing tickets.
By combining ticketing with remote monitoring and management, documentation, and remote access, NinjaOne unifies your support workflow and makes your helpdesk more efficient.
RMM 
Patch Management 
Backup 
Ticketing 
Documentation 
Endpoint Security 
Remote Access 
