The Helpdesk Solution for IT Teams
Improve ticket resolution times and service delivery outcomes with actionable, context-rich automated IT ticketing.
See NinjaOne in action!
Improve ticket resolution times and service delivery outcomes with actionable, context-rich automated IT ticketing.
Ninja Ticketing is a fully customizable experience providing in-depth device info and essential actions – such as remote access, scripting, install apps, etc. – directly from the ticket.
With unified endpoint management, ticketing, and remote management tools, technicians can provide more efficient support all from a single-pane-of-glass.
Automatically populate critical information into tickets and utilize robust ticket automation rules and endpoint health alerts to create, route, and escalate tickets, ensuring each technician receives the appropriate tickets to maximize their expertise.
Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.
Employ Ninja Ticketing’s seamless integration with our endpoint management capabilities, allowing you to take common and critical remediation actions without ever leaving the ticket.
Enhance your team’s efficiency with customizable response templates, highly configurable condition-based ticket creation rules, and event- and time-based ticket routing automations.
Work together more efficiently with an easy-to-use ticket workspace featuring private/public message, @ mentions, and a shared activity feed.
Easily identify, analyze, and remediate problems – with automatically populated vital information, system details, etc. – to minimize the impact of wide-spread issues.
Direct your end-users to the brandable client portal to create, respond-to, and update tickets and access Ninja’s integrated end-user remote control and file restore tool.
Get a complete inventory of IT assets with live health and performance data for incident context and faster triage.
Promote knowledge-recording best practices with integrated credential storage, customizable knowledge base templates, and in-depth process documentation.
Interact with, take action on, and assign incoming tickets to your top technicians with our mobile app, ensuring your end-users are supported even outside of the office.
Grant your technicians the gift of full transparency with device-level reporting on key KPIs like mean time to resolve, one touch resolution, and first response time.
Triage directly from a fully detailed ticket with single-click remote management actions or single click navigation to the device for the full breadth of Ninja’s RMM capabilities.
Set up your ticketing environment to align with how your team works with highly flexible and customizable ticketing boards, unlimited support email captures, and boundless custom fields.
Get market-leading endpoint visibility and control in an easy-to-use platform that drives technician efficiency.
Ninja gives you complete control over end-user devices, enabling you to set the foundation for endpoint security.
Quickly and securely provide hands-on remote support to distributed employees.
Protect end-user data with NinjaOne’s automated, easy-to-manage backup solution for your distributed endpoints.