NinjaOne Roadmap
See what Ninja has recently released and what we’re releasing next
Next Release
Platform
Bitdefender GravityZone integration
Provision, deploy, and manage any Bitdefender GravityZone module in NinjaOne.
Platform
Add User Permissions for Reporting
Allow admins to set user permissions to access specific reports, customize reports and enhance workflows for scheduling and sending reports.
Documentation
Custom Fields within Knowledge Base
Create user-facing knowledge bases you can share to standardize responses to IT questions.
Closed Beta
Documentation
Documentation Import Tool
Add the ability to import documentation from existing platform into Ninja Documentation.
Ticketing
Set Minutes in Ticketing Automations
Allow users to set minutes in time-based automations and update Requester action in time-based and event-based automations.
Ticketing
General Ticketing Improvements
Improvements to Ticketing including allowing users to handle ticket duplication by conditions, creation of "un-delete" action for deleted tickets, and more.
Ticketing
Public API Improvements for Ticketing
Updates to Public API that allow users to upload an attachment via API, return ticketing reports data via API, minimize fields in the request object for ticket update and more.
Ticketing
Custom Ticket Statuses
Allow users to create custom ticket statuses and have those statuses displayed in ticketing boards.
Ticketing
Technician Tagging in Ticketing
Enables a technician to be tagged in tickets, allowing customers to tag technicians on ticket comments and descriptions, notifying that technician via email, and more.
In Development
Platform
Failed authentication logging
Log failed logins to the Ninja activity log.
RMM / EMM
MDM
Monitor, manage, and take action on iOS and Android devices in NinjaOne.
RMM / EMM
Linux Patching
Automatically patch common Linux distributions and Linux applications.
RMM / EMM
Mac 3rd party patching
Automatically patch common third party applications on MacOS devices.
RMM / EMM
Patch uninstall / rollback
Attempt to remove an installed Windows patch with one click.
RMM / EMM
Patching dashboard
View the patch management status of all your managed endpoints at-a-glance.
RMM / EMM
End-User Wake on Lan
End-users will now be able to wake their endpoints remotely via the end-user portal.
RMM / EMM
Scheduled Reboots
Users will be able to schedule reboots on a device for a future date and time.
Backup
Backup VMs through hypervisor
Backup virtual machines via Ninja agent on the hypervisor.
Backup
Restore to virtual machine
Restore a backup directly to a virtual machine.
Backup
Cloud-mount image & restore files
Mount an image in the cloud to browse and restore files.
Ticketing
Technician Scheduling
Schedule time with technicians / end-users and create a calendar item via iCal.
Ticketing
Ticket auto-notifications
Automatically notify user on ticket creation, resolution, and other triggers.
Ticketing
Contact management
Manage, merge, and promote contacts directly from a ticket.
Ticketing
Custom agent signatures
Allow agents to create custom signatures that are automatically added to ticket replies.
Documentation
Checklists
Create and use checklists to track your processes within Ninja Documentation.
Platform
Reporting Redesign
We are completely redesigning our reporting engine, allowing users to create fully custom visual and table-based reports.
Platform
More SSO Options
Ninja will allow users to integrate any SAML 2.0-enabled IdPs for SSO.
Released
Ticketing
Send Tickets from Custom Domain via SMTP
Allow users to send tickets from custom domains via SMTP.
Ticketing
Bulk Import Contacts for Ticketing
Allow users to bulk import contacts into an Organization.
Ticketing
Ticketing Boards Improvements
Updates to ticketing boards including allowing users to filter in boards by custom fields, localize system board names, remove closed tickets from My Tickets board and more.
Documentation
Custom Fields within Documentation
Add the ability to use custom fields search filter to search within Documentation.
RMM / EMM
ESXI 7.0.3 Upgrade
Support for ESXI 7.0.3 Monitoring and Management.
RMM / EMM
Additional Scripts for Script Library
Addition of Out of the Box scripts including disable apps, disable local accounts, reset user password, leave domain and more.
RMM / EMM
Mac Native Install Script
Ninja will now natively include the ability to install PKG or DMG applications on Mac.
RMM / EMM
NMS Change Locations
Add the ability to change locations within organizations for NMS targets.
RMM / EMM
Add Location ID and Name to Environment Variables
Allow location ID and name to be used as variables in scripts.
Backup
MacOS File & Folder Backup
Automate file- and folder-level backup across MacOS endpoints.
Platform
Custom SNMP monitoring
Monitor custom OIDs on SNMP devices or import templates from a library of common OIDs.
Platform
Global Action Drop-Down Menu
Redesign of the Global Action Drop-Down Menu, including updated navigation for adding devices, users, help menu, and Sys Admin menu.
Platform
Administration Menu
The configuration menu is being renamed and redesigned for better management.
Documentation
Revision Management
Track changes to documentation and revert unwanted changes.
Documentation
Related Items
Add the ability to map related devices, fields, organizations, and other objects to devices.
Documentation
URL Field Type
Add a clickable URL field type documentation field
Ticketing
Autoassign Device to Ticket
When a single device is selected or when a ticket is created from a device page, the ticket will be automatically assigned to that device and device owner.
Ticketing
Create Tickets from Activities
Add the ability to auto-generate tickets in Ninja Ticketing from policy activities.
Ticketing
Ad-Hoc Ticket from Alert
Users can now create a ticket in Ninja Ticketing with one click from a condition-triggered alert.
Ticketing
Asset Owner
Map contacts to assets as owners and automatically assign device-generated tickets to that user.
Ticketing
Domain Management
Map domains to organizations and automatically allow ticket creation from emails with allowed domains.
Ticketing
Tag Management
Add, remove, rename, merge, and centrally manage tags for ticketing
RMM / EMM
Device deduplication
If an agent is installed on a device that is already in the Ninja console, the devices will be merged.
Backup
Cloud-mount & browse image
Mount an image in the cloud to browse and download files.
RMM / EMM
New script library
Review and import scripts from a library of tested, reviewed, and supported scripts to the Ninja platform.
RMM / EMM
Notification Channels Enhancements
Add notification channels to existing unsupported actions and add support for Microsoft Teams.
RMM / EMM
Script description in UI
When a script is run in the Ninja UI, the script description will now show.
RMM / EMM
Role-based installers
Installers can now automatically assign a device role to the device when installed.
RMM / EMM
Custom reboot notifications
Add a custom message to patch reboot notifications.
RMM / EMM
Wake devices for patching
Automatically wake up devices for patch scans and updates.
RMM / EMM
New and updated conditions
Alert based on event frequency, monitor for startup and login, and add wildcard variables to conditions.
RMM / EMM
Deploy scripts pre/post patch
Deploy scripts automatically to endpoints before deploying patches and/or after patch deployment.
RMM / EMM
Offline script scheduling
Queue a script to run on next check-in, whether the device is on- or offline.
RMM / EMM
Connectwise Manage Enhancements
Improve the Ninja to Connectwise Manage integration. Bug fixes. Add agreement mapping.
RMM / EMM
Trigger Script on Startup / User Login
Add the ability to deploy a script on system startup or next user login to policy scheduled scripts.
RMM / EMM
Additional Patching Data
Add patch publish date, uninstall support, download size, and CVE to patches.
Platform
Updated report visuals
A visual redesign of Ninja reports for a more modern, presentation-ready look.
Platform
Redesigned user permissions
More granular, role-based permissions model offering greater control and scale.
Open Beta
Platform
Breadcrumb navigation
Breadcrumb-style navigation has been added to each page in Ninja for faster browsing.
Platform
WebAuthn login support
Login via solutions leveraging WebAuthn including Windows Hello and Apple Touch ID.
Platform
SAML / SSO support
Login to Ninja using Single Sign On via IDPs supporting SAML protocol.
RMM / EMM
New condition templates
We’re adding over 100 new condition templates to monitor common backup, security, and server applications.
RMM / EMM
New conditions
Monitor for service / process existing / not existing.
RMM / EMM
64-bit CLI support
The Ninja Remote Powershell and Command Line Interface will now have an option to run as either 32-bit or 64-bit.
Backup
Performance improvements
Improve upload and download speeds for large backups and restores.
Backup
UI / UX improvements
Simplify restore workflows, add bulk actions, and clarify data status.
Ticketing
Device & organization boards
View tickets associated with an organization or device directly from the device / organization dashboard along with key metrics.
Ticketing
Device actions on tickets
Trigger actions (deploy scripts, reboot, start remote access) on an endpoint from the ticketing interface with one click.
Ticketing
Advanced board exports
Export full ticket data to a CSV, including public / private comments.
Ticketing
Workflow improvements
Create contact on ticket creation, approve pending emails in bulk, and board pinning.
Documentation
Permission improvements
New permission sets for documentation and custom fields allowing ‘no access’ for technicians.
Platform
Clickable Dashboards
Click on a dashboard item to navigate to a dynamic list of related devices.
Platform
PagerDuty Integration
Trigger PagerDuty’s incident response functionality via alerts in Ninja.
Platform
Windows 11 support
Ninja now officially supports Windows 11 monitoring and management.
Platform
MacOS Monterey support
Ninja now officially supports MacOS Monterey monitoring and management.
RMM / EMM
Preemptive patch approval / rejection
Users can now globally approve or reject a patch before it is available on the endpoint.
RMM / EMM
New patching data
Patch ID, reboot requirement, and installed-by data now shared on patches. Patch data can also be sorted and filtered by more columns.
RMM / EMM
Custom Fields released to GA
Custom fields have transitioned out of beta into general availability.
RMM / EMM
Microsoft Store apps support
Apps downloaded from the Microsoft Store will now be listed in the software inventory.
RMM / EMM
Linux Agent released to GA
The Linux agent has transitioned out of beta into general availability.
RMM / EMM
AD discovery and deployment released to GA
Active Directory discovery and deployment has transitioned out of beta into general availability.
RMM / EMM
AD user management released to GA
Active Directory user management has transitioned out of beta into general availability.
Backup
Exclusion management
Easily include / exclude file types from the default exclusion list for file and folder backups.
Backup
Network attached storage support
Store backups locally on a NAS device for both image and file/folder backup plans.
Ticketing
Ticketing Released to GA
Ninja Ticketing has transitioned out of beta into general availability.
Ticketing
Custom from address
Send Ninja Ticketing emails from your own custom domain.
Ticketing
Business hours
Designate the standard operating hours for your businesses and trigger automations accordingly.
Ticketing
API access
Ninja tickets can now be accessed via the Ninja API.
Ticketing
Problem management
Tickets can now be created as incidents and assigned to parent problems.
Ticketing
New automations
Add tags, create contacts, and push notifications based on ticket triggers.
Ticketing
New triggers
Trigger ticket actions based on tickets being created or updated, or based on business hours.
Documentation
Documentation released to GA
Ninja Documentation has transitioned out of beta into general availability.
RMM / EMM
Uninstall prevention
Prevent end-users from uninstalling the Ninja agent.
Documentation
Script access
Documentation fields can now be read via scripts.
Documentation
API access
Documentation date can now be accessed via the public API.
RMM / EMM
Custom fields
Document important information at the device level with automation-accessible custom fields.
RMM / EMM
Active Directory user management
Manage users from Ninja on any domain controller with a Ninja agent installed.
RMM / EMM
Script result conditions
Trigger an alert or notification based on the returned result of a script
Documentation
Documentation released to beta
Codify critical information about managed IT environments for quick reference.
Platform
Global reports
Generate key reports globally across managed environments.
Platform
iPad mobile app
Access Ninja on the go with an iPad-native mobile app.
Platform
Enhanced Autotask integration
Improved mapping between Ninja devices / organizations and their Autotask counterparts.
RMM / EMM
Hyper-V monitoring
Monitor and manage your Hyper-V hosts and guests seamlessly in Ninja
RMM / EMM
End-user terminal access
Ninja’s end-user self-service portal now includes the ability to give end-users access to the terminal / CLI on their devices.
RMM / EMM
Splashtop access permissions
End-users can now either permit or deny incoming Splashtop sessions.
RMM / EMM
Patching support for Zoom
Users can now automatically patch Zoom Client for Meetings on endpoints.
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RMM 
Patch Management 
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Ticketing 
Documentation 
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