NinjaOne Roadmap

See what Ninja has recently released and what we’re releasing next

Next Release

RMM / EMM

Patching dashboard

View the patch management status of all your managed endpoints at-a-glance.

RMM / EMM

Mac 3rd party patching

Automatically patch common third party applications on MacOS devices.

RMM / EMM

Linux Patching

Automatically patch common Linux distributions and Linux applications.

Platform

Patching dashboard

View the patch management status of all your managed endpoints at-a-glance.

Documentation

Custom Fields within Knowledge Base

Create user-facing knowledge bases you can share to standardize responses to IT questions.

Closed Beta

Documentation

Documentation Import Tool

Add the ability to import documentation from existing platform into Ninja Documentation.

Ticketing

Public API Improvements for Ticketing

Updates to Public API that allow users to return ticketing reports data via API, minimize fields in the request object for ticket update and more.

In Development

Documentation

Checklists

Create and use checklists to track your processes within Ninja Documentation.

Documentation

Documentation Public Links

Allow for the creation of public links for documentation assets.

RMM / EMM

MacOS Patching

Adding the ability to patch MacOS.

RMM / EMM

Advanced Patch Scheduling Options

Allow more advanced patch scheduling options including modifying some patch schedule options, update the weekly schedule to include new options, and update the monthly schedule to include new options.

RMM / EMM

Linux ARM Support for Raspberry Pi

Releasing a new agent that supports Linux ARM devices (Raspberry Pi).

RMM / EMM

Condition-Based Actions for CVSS Data

Allow users to create a device condition based on the CVSS score of an available update.

RMM / EMM

MDM

Monitor, manage, and take action on iOS and Android devices in NinjaOne.

RMM / EMM

Linux Patching CVE Data

Add CVE bulletins to Linux Patching Data.

RMM / EMM

Full Featured Scripting Variables

Add the ability to use existing scripts already available in Ninja and setup the Parameters modal to easily fill in the variables needed for the existing script.

RMM / EMM

Policies By Location

Add the ability to apply different policies by different locations.

Backup

Backup VMs through hypervisor

Backup virtual machines via Ninja agent on the hypervisor.

Backup

Restore Key Enhancements

Updates to enhance restore scenarios and to reduce actions that may impact existing restore operation attempts.

Backup

Restore to virtual machine

Restore a backup directly to a virtual machine.

Backup

NTFS Permissions (File & Folder)

Backup and restore files with their original NTFS file permissions.

Backup

Revision and Retention Enhancements

Backup enhancements to revisions and retentions.

Backup

Cloud-mount image & restore files

Mount an image in the cloud to browse and restore files.

Ticketing

Technician Scheduling

Schedule time with technicians / end-users and create a calendar item via iCal.

Ticketing

Ticket auto-notifications

Automatically notify user on ticket creation, resolution, and other triggers.

Ticketing

Contact management

Manage, merge, and promote contacts directly from a ticket.

Ticketing

Custom Ticket Statuses

Allow users to create custom ticket statuses and have those statuses displayed in ticketing boards.

Platform

Failed authentication logging

Log failed logins to the Ninja activity log.

Platform

Reporting Redesign

We are completely redesigning our reporting engine, allowing users to create fully custom visual and table-based reports.

Platform

More SSO Options

Ninja will allow users to integrate any SAML 2.0-enabled IdPs for SSO.

Platform

File Explorer: Multiple File Downloads

Allow downloads of multiple files. The selected files will be in a zip archive when downloaded.

Platform

Improved Script Parameters

Build up custom forms which are presented when running a script that allow you to fill in key bits of information to use inside a script.

Released

Ticketing

Custom agent signatures

Allow agents to create custom signatures that are automatically added to ticket replies.

RMM / EMM

Scheduled Reboots

Users will be able to schedule reboots on a device for a future date and time.

RMM / EMM

End-User Wake on Lan

End-users will now be able to wake their endpoints remotely via the end-user portal.

RMM / EMM

Patch uninstall / rollback

Users will be able to schedule reboots on a device for a future date and time.

Ticketing

Technician Tagging in Ticketing

Enables a technician to be tagged in tickets, allowing customers to tag technicians on ticket comments and descriptions, notifying that technician via email, and more.

Ticketing

Public API Improvements for Ticketing

Updates to Public API that allow users to upload an attachment via API, improved API documentation with details about required fields, get a list of forms with fields, a list of fields/attributes, and get a ticket by ticket ID.

Ticketing

Set Minutes in Ticketing Automations

Allow users to set minutes in time-based automations and update Requester action in time-based and event-based automations.

Platform

Add User Permissions for Reporting

Allow admins to set user permissions to access specific reports, customize reports and enhance workflows for scheduling and sending reports.

Ticketing

Send Tickets from Custom Domain via SMTP

Allow users to send tickets from custom domains via SMTP.

Ticketing

Bulk Import Contacts for Ticketing

Allow users to bulk import contacts into an Organization.

Ticketing

Ticketing Boards Improvements

Updates to ticketing boards including allowing users to filter in boards by custom fields, localize system board names, remove closed tickets from My Tickets board and more.

Documentation

Custom Fields within Documentation

Add the ability to use custom fields search filter to search within Documentation.

RMM/EMM

ESXI 7.0.3 Upgrade

Support for ESXI 7.0.3 Monitoring and Management.

RMM/EMM

Additional Scripts for Script Library

Addition of Out of the Box scripts including disable apps, disable local accounts, reset user password, leave domain and more.

RMM/EMM

Mac Native Install Script

Ninja will now natively include the ability to install PKG or DMG applications on Mac.

RMM/EMM

NMS Change Locations

Add the ability to change locations within organizations for NMS targets.

RMM/EMM

Add Location ID and Name to Environment Variables

Allow location ID and name to be used as variables in scripts.

Backup

MacOS File & Folder Backup

Automate file- and folder-level backup across MacOS endpoints.

Platform

Custom SNMP monitoring

Monitor custom OIDs on SNMP devices or import templates from a library of common OIDs.

Platform

Global Action Drop-Down Menu

Redesign of the Global Action Drop-Down Menu, including updated navigation for adding devices, users, help menu, and Sys Admin menu.

Platform

Administration Menu

The configuration menu is being renamed and redesigned for better management.

Documentation

Revision Management

Track changes to documentation and revert unwanted changes.

Documentation

Related Items

Add the ability to map related devices, fields, organizations, and other objects to devices.

Documentation

URL Field Type

Add a clickable URL field type documentation field

Ticketing

Autoassign Device to Ticket

When a single device is selected or when a ticket is created from a device page, the ticket will be automatically assigned to that device and device owner.

Ticketing

Create Tickets from Activities

Add the ability to auto-generate tickets in Ninja Ticketing from policy activities.

Ticketing

Ad-Hoc Ticket from Alert

Users can now create a ticket in Ninja Ticketing with one click from a condition-triggered alert.

Ticketing

Asset Owner

Map contacts to assets as owners and automatically assign device-generated tickets to that user.

Ticketing

Domain Management

Map domains to organizations and automatically allow ticket creation from emails with allowed domains.

Ticketing

Tag Management

Add, remove, rename, merge, and centrally manage tags for ticketing

RMM/EMM

Device deduplication

If an agent is installed on a device that is already in the Ninja console, the devices will be merged.

Backup

Cloud-mount & browse image

Mount an image in the cloud to browse and download files.

RMM/EMM

New script library

Review and import scripts from a library of tested, reviewed, and supported scripts to the Ninja platform.

RMM/EMM

Notification Channels Enhancements

Add notification channels to existing unsupported actions and add support for Microsoft Teams.

RMM/EMM

Script description in UI

When a script is run in the Ninja UI, the script description will now show.

RMM/EMM

Role-based installers

Installers can now automatically assign a device role to the device when installed.

RMM/EMM

Custom reboot notifications

Add a custom message to patch reboot notifications.

RMM/EMM

Wake devices for patching

Automatically wake up devices for patch scans and updates.

RMM/EMM

New and updated conditions

Alert based on event frequency, monitor for startup and login, and add wildcard variables to conditions.

RMM/EMM

Deploy scripts pre/post patch

Deploy scripts automatically to endpoints before deploying patches and/or after patch deployment.

RMM/EMM

Offline script scheduling

Queue a script to run on next check-in, whether the device is on- or offline.

RMM/EMM

Connectwise Manage Enhancements

Improve the Ninja to Connectwise Manage integration. Bug fixes. Add agreement mapping.

RMM/EMM

Trigger Script on Startup / User Login

Add the ability to deploy a script on system startup or next user login to policy scheduled scripts.

RMM/EMM

Additional Patching Data

Add patch publish date, uninstall support, download size, and CVE to patches.

Platform

Updated report visuals

A visual redesign of Ninja reports for a more modern, presentation-ready look.

Platform

Redesigned user permissions

More granular, role-based permissions model offering greater control and scale.

Open Beta

Platform

Breadcrumb navigation

Breadcrumb-style navigation has been added to each page in Ninja for faster browsing.

Platform

WebAuthn login support

Platform

SAML / SSO support

RMM / EMM

New condition templates

We’re adding over 100 new condition templates to monitor common backup, security, and server applications.

RMM / EMM

New condition templates

Monitor for service / process existing / not existing.

RMM / EMM

64-bit CLI support

The Ninja Remote Powershell and Command Line Interface will now have an option to run as either 32-bit or 64-bit.

Backup

Performance improvements

Improve upload and download speeds for large backups and restores.

Backup

UI / UX improvements

Simplify restore workflows, add bulk actions, and clarify data status.

Ticketing

Device & organization boards

View tickets associated with an organization or device directly from the device / organization dashboard along with key metrics.

Ticketing

Device actions on tickets

Trigger actions (deploy scripts, reboot, start remote access) on an endpoint from the ticketing interface with one click.

Ticketing

Advanced board exports

Export full ticket data to a CSV, including public / private comments.

Ticketing

Workflow improvements

Create contact on ticket creation, approve pending emails in bulk, and board pinning.

Documentation

Permission improvements

New permission sets for documentation and custom fields allowing ‘no access’ for technicians.

Platform

Clickable Dashboards

Click on a dashboard item to navigate to a dynamic list of related devices.

Platform

PagerDuty Integration

Trigger PagerDuty’s incident response functionality via alerts in Ninja.

Platform

Windows 11 support

Ninja now officially supports Windows 11 monitoring and management.

Platform

MacOS Monterey support

Ninja now officially supports MacOS Monterey monitoring and management.

RMM / EMM

Preemptive patch approval / rejection

Users can now globally approve or reject a patch before it is available on the endpoint.

RMM / EMM

New patching data

Patch ID, reboot requirement, and installed-by data now shared on patches. Patch data can also be sorted and filtered by more columns.

RMM / EMM

Custom Fields released to GA

Custom fields have transitioned out of beta into general availability.

RMM / EMM

Microsoft Store apps support

Apps downloaded from the Microsoft Store will now be listed in the software inventory.

RMM / EMM

Linux Agent released to GA

The Linux agent has transitioned out of beta into general availability.

RMM / EMM

AD discovery and deployment released to GA

Active Directory discovery and deployment has transitioned out of beta into general availability.

RMM / EMM

AD user management released to GA

Active Directory user management has transitioned out of beta into general availability.

Backup

Exclusion management

Easily include / exclude file types from the default exclusion list for file and folder backups.

Backup

Network attached storage support

Easily include / exclude file types from the default exclusion list for file and folder backups.

Ticketing

Ticketing Released to GA

Ninja Ticketing has transitioned out of beta into general availability.

Ticketing

Custom from address

Send Ninja Ticketing emails from your own custom domain.

Ticketing

Business hours

Designate the standard operating hours for your businesses and trigger automations accordingly.

Ticketing

API access

Ninja tickets can now be accessed via the Ninja API.

Ticketing

Problem management

Tickets can now be created as incidents and assigned to parent problems.

Ticketing

Problem management

Add tags, create contacts, and push notifications based on ticket triggers.

Ticketing

New triggers

Trigger ticket actions based on tickets being created or updated, or based on business hours.

Documentation

Documentation released to GA

Ninja Documentation has transitioned out of beta into general availability.

RMM / EMM

Uninstall prevention

Prevent end-users from uninstalling the Ninja agent.

Documentation

Script access

Documentation fields can now be read via scripts.

Documentation

API access

Documentation date can now be accessed via the public API.

RMM / EMM

Custom fields

Document important information at the device level with automation-accessible custom fields.

RMM / EMM

Active Directory user management

Manage users from Ninja on any domain controller with a Ninja agent installed.

RMM / EMM

Script result conditions

Trigger an alert or notification based on the returned result of a script

Documentation

Documentation released to beta

Codify critical information about managed IT environments for quick reference.

Platform

Global reports

Generate key reports globally across managed environments.

Platform

iPad mobile app

Access Ninja on the go with an iPad-native mobile app.

Platform

Enhanced Autotask integration

Improved mapping between Ninja devices / organizations and their Autotask counterparts.

RMM / EMM

Hyper-V monitoring

Improved mapping between Ninja devices / organizations and their Autotask counterparts.

RMM / EMM

End-user terminal access

Ninja’s end-user self-service portal now includes the ability to give end-users access to the terminal / CLI on their devices.

RMM / EMM

Splashtop access permissions

End-users can now either permit or deny incoming Splashtop sessions.

RMM / EMM

Patching support for Zoom

Users can now automatically patch Zoom Client for Meetings on endpoints.