Topic
NinjaOne offers a range of resources to support our robust user management solution. To aid your search for knowledge, refer to this catalog for a comprehensive list of guides and brief descriptions.
Environment
NinjaOne Endpoint Management
Description
In NinjaOne, a device is a machine (e.g., laptop, server, cell phone, etc.) or network that can be monitored remotely. This is where the NinjaOne agent is installed, which is the remote tool (service or daemon, depending on the OS) on a device that allows end users to monitor the device's health and activity from the NinjaOne console.
Agents that are installed on a device transmit the device's information to NinjaOne for monitoring and management. Simply put, it is a type of computer program that acts on behalf of a user or other program.
Select a category below to learn more.
- About Device Management
- Add the Device to NinjaOne
- Common Device Management Actions
- Device Reboots
- Device Warranty
- Other Supporting Documentation
- Help and Troubleshooting
- Videos
About Device Management
- NinjaOne Agent: System Requirements and OS Support:The NinjaOne agent can be installed on a supported OS regardless of whether it is a VM or a physical device. If the NinjaOne agent can be installed and has access to the internet, NinjaOne can monitor/alert on it.
- NinjaOne Agent: Supported Functionality Over a Proxy Server
- Active Directory Discovery and Deployment: NinjaOne's Active Directory Discovery and Deployment tool allows technicians to use Active Directory to automatically deploy the NinjaOne agent to devices in a domain.
- NinjaOne Platform: Device Roles: Device roles allow you to create custom roles for devices, which will then work in conjunction with policy assignment.
- Grant Device Role Permissions to a Technician
- Create a Device Role
- Edit or Delete a Device Role
- Assign a Role to a Device
- Change Device Role
- Assign Default Policies to Device Roles
- NinjaOne Dashboard: Device Details: The Details tab on the device dashboard allows you to see various device identification information and hardware specifications from a single page in the NinjaOne console. This article breaks down the different sections and what data you can expect to see in these sections.
- NinjaOne Platform: Device Notes and Related Items
The device notes feature allows users to create multiple notes on each device to record and track different topics related to a specific device.
Related items allow technicians the ability to map devices, fields, organizations, and other objects relationally to a device.
- Customize Device Health Statuses in NinjaOne: NinjaOne allows you to customize the health statuses associated with various device events. This impacts how devices with these events appear on your dashboards.
- Health status options
- Customize health statuses
- Default statuses
- Health Status Icons
- NinjaOne Device Management: Cloud MonitorsThis guide walks you through the cloud monitors available in NinjaOne.
- Types of Cloud Monitors
- Creating a New Monitor
Add the Device to NinjaOne
NinjaRMM Agent Installation Guides
- NinjaOne Agent Installation: Add Device (Windows)
- Mass Deployment of NinjaOne Installer: Due to the fact that NinjaOne provides a MSI version of the installer, there are quite a few options to mass deploy the NinjaOne Agent for Windows devices. This article provides a few popular methods.
- NinjaOne Agent Installation: Add Device (Mac)
- NinjaOne Agent Installation: Add Device (Linux)
- NinjaOne Agent Installation: Agent Tokenization: The agent installers for Windows, Linux, and Mac now have the option to use an alphanumeric token representing the server, organization, location, and role for an agent when it's installed. This token will allow for easier script-based installation of the agent and make mass-deployments faster and easier.
- Add an Unmanaged Device in NinjaOne
- Use NinjaOne's ITAM app to track devices that NinjaOne does not support natively, such as phones (outside MDM support), cameras, and printers.
- Automating New Device Setup with NinjaOne
Common Device Management Actions
- Manage Devices and Run Actions from the Device Dashboard: This guide breaks down the different sections of the Overview tab on a device dashboard and explains what you can expect to see in each section.
- Add or Change Device Owner: Assign a user to a device or change the assignment directly from the NinjaOne platform.
- Clone a Device with NinjaOne Installed
- Delete or Remove a Device
- Devices: Move to a Different Organization or Location
- Maintenance Mode: Maintenance mode allows you to suppress selected features, such as patching and alerts, for a device or devices for a designated window of time.
Device Reboots
- Scheduled Device Reboots: NinjaOne allows you to schedule reboots for individual devices. This documentation outlines the steps to schedule, view, and cancel device reboots.
- Pending Reboots
- Viewing devices with pending reboots.
- Triggering the device to reboot.
- Bitdefender pending reboots.
- Is NinjaOne rebooting my device(s)?
Device Warranty
- Enable Warranty Tracking: In the NinjaOne console, you can enable automatic warranty tracking for Dell, HP, Lenovo, and Toshiba devices.
- Manage Warranty Information
Other Supporting Documentation
- NinjaOne Agent: Configuration for Use Over a Proxy Server: There are two cases where you would need to add your proxy settings to the NinjaOne agent. This document outlines what to do in each case.
- NinjaOne Agent: Deduplication: The agent deduplication setting gives system administrators the ability to have NinjaOne merge or re-enroll detected instances of duplicate devices.
- NinjaOne Agent: Uninstall Prevention: NinjaOne uninstall prevention can be enabled to prevent end users from having the ability to uninstall the NinjaOne agent from their device. This feature is currently for Windows agents only.
- Node Approval: Node approval gives you the option to require incoming devices be approved in order for them to be monitored and managed by the NinjaOne agent and its integrated components, as well as for them to have access to the secure credential store.
- Credential Exchange: Credential Exchange allows partners to securely pass admin credentials to devices for use in actions such as running scripts, patching, and RDP access.
- BitLocker/FileVault Encryption Key Management: NinjaOne's BitLocker and FileVault encryption management allows you to monitor Windows and Mac devices for disk encryption (BitLocker for Windows, FileVault for Mac) directly from the NinjaOne console.
- Check the BitLocker Status
- Enable Notifications for BitLocker/FileVault Status Changes
- Other Monitoring and Reporting Resources
- Raspberry Pi ARM Support
Help and Troubleshooting
- NinjaOne Agent: FAQ
- NinjaOne Agent: Installation Troubleshooting
- Agents Failing, High CPU, WMI Issues
- Windows and NinjaOne: Frequently Asked Questions
- Health Statuses: Frequently Asked Questions
- How to Change a Device Name
- Credential Exchange: Frequently Asked Questions
- BitLocker/FileVault Encryption Key Management: Frequently Asked Questions
- How can I change the user idle warning time?
- How can I filter for devices that have been offline for a certain period of time?
- Maintenance Mode: Frequently Asked Questions
- Node Approval: Frequently Asked Questions
Videos
Check out our video library here.