Device Enrollment & Management: Resource Catalog

Topic

NinjaOne offers a range of resources to support device management. To aid your search for knowledge, refer to this catalog for a comprehensive list of guides and brief descriptions.

Environment

NinjaOne Endpoint Management

Description

In NinjaOne, a device (endpoint) can be a managed or unmanaged machine (laptop, server, cell phone, or other) or a network that can be monitored remotely. The NinjaOne agent is the remote tool you install on the device that allows technicians to monitor the device's health and activity from the NinjaOne platform.

Agents installed on a device transmit the information to NinjaOne for monitoring and management. It is a type of computer program that acts on behalf of a user or other program.

Select a category below to learn more.

• About Device Management
• Add the Device to NinjaOne
  • NinjaOne Agent Installation Guides
• Common Device Management Actions
• Device Reboots
• Device Warranty
• Other Supporting Documentation
• Help and Troubleshooting
• Videos

Getting Started

You must install the NinjaOne agent on your device to manage the endpoints. To learn more, refer to NinjaOne Endpoint Management: System Requirements and Compatibility.

About Device Management

The following articles provide an overview of device management features in NinjaOne.

• Active Directory Discovery and Deployment: NinjaOne's Active Directory Discovery and Deployment tool allows technicians to use Active Directory to automatically deploy the NinjaOne agent to devices in a domain.
• NinjaOne Platform: Device Roles: Device roles allow you to create custom roles for devices, which will then work in conjunction with policy assignment.
  • Grant Device Role Permissions to a Technician
  • Create a Device Role
  • Edit or Delete a Device Role
  • Assign a Role to a Device
    • Change Device Role
  • Assign Default Policies to Device Roles
• NinjaOne Dashboard: Device Details: The Details tab on the device dashboard allows you to see various device identification information and hardware specifications from a single page in the NinjaOne console. This article breaks down the different sections and what data you can expect to see in these sections.
• NinjaOne Platform: Device Notes and Related Items
  • The device notes feature allows users to create multiple notes on each device to record and track different topics related to a specific device.
  • Related items allow technicians the ability to map devices, fields, organizations, and other objects relationally to a device.
• Customize Device Health Statuses in NinjaOne: NinjaOne allows you to customize the health statuses associated with various device events. This impacts how devices with these events appear on your dashboards.
  • Health status options
  • Customize health statuses
  • Default statuses
  • Health Status Icons
• NinjaOne Device Management: Cloud Monitors: This guide walks you through the cloud monitors available in NinjaOne.
  • Types of Cloud Monitors
  • Creating a New Monitor

Add the Device to NinjaOne

NinjaOne Agent Installation Guides

The following guides walk you through installing the NinjaOne agent on each supported operating system.

• NinjaOne Agent Installation: Add Device (Windows) 
  • Mass Deployment of NinjaOne Installer: Due to the fact that NinjaOne provides a MSI version of the installer, there are quite a few options to mass deploy the NinjaOne Agent for Windows devices. This article provides a few popular methods.
• NinjaOne Agent Installation: Add Device (Mac)
• NinjaOne Agent Installation: Add Device (Linux)
• NinjaOne Agent Installation: Agent Tokenization: The agent installers for Windows, Linux, and Mac now have the option to use an alphanumeric token representing the server, organization, location, and role for an agent when it's installed. This token will allow for easier script-based installation of the agent and make mass-deployments faster and easier.
• Add an Unmanaged Device in NinjaOne
  • Use NinjaOne's IT Asset Management (ITAM) app to track devices that NinjaOne does not support natively, such as phones (outside Mobile Device Management (MDM) support), cameras, and printers.
• Automating New Device Setup with NinjaOne

Common Device Management Actions

The following articles cover common device management actions you can perform from the NinjaOne platform.

• Manage Devices and Run Actions from the Device Dashboard: This guide breaks down the different sections of the Overview tab on a device dashboard and explains what you can expect to see in each section.
• Add or Change Device Owner: Assign a user to a device or change the assignment directly from the NinjaOne platform.
• Clone a Device with NinjaOne Installed
• Delete or Remove a Device
• Devices: Move to a Different Organization or Location
• Maintenance Mode: Maintenance mode allows you to suppress selected features, such as patching and alerts, for a device or devices for a designated window of time.

Device Reboots

The following articles explain how to manage device reboots in NinjaOne.

• Scheduled Device Reboots: NinjaOne allows you to schedule reboots for individual devices. This documentation outlines the steps to schedule, view, and cancel device reboots.
• Pending Reboots 
  • Viewing devices with pending reboots.
  • Triggering the device to reboot.
  • Bitdefender pending reboots.
• Is NinjaOne rebooting my device(s)?

Device Warranty

The following articles explain how to track and manage device warranty information.

• Enable Warranty Tracking: In the NinjaOne console, you can enable automatic warranty tracking for Dell, HP, Lenovo, and Toshiba devices.
• Manage Warranty Information

Other Supporting Documentation

The following articles cover additional device management topics.

• NinjaOne Agent: Configuration for Use Over a Proxy Server: There are two cases where you would need to add your proxy settings to the NinjaOne agent. This document outlines what to do in each case.
• NinjaOne Agent: Deduplication: The agent deduplication setting gives system administrators the ability to have NinjaOne merge or re-enroll detected instances of duplicate devices.
• NinjaOne Agent: Uninstall Prevention: NinjaOne uninstall prevention can be enabled to prevent end users from having the ability to uninstall the NinjaOne agent from their device. This feature is currently for Windows agents only.
• Node Approval: Node approval gives you the option to require incoming devices be approved in order for them to be monitored and managed by the NinjaOne agent and its integrated components, as well as for them to have access to the secure credential store.
• Credential Exchange: Credential Exchange allows partners to securely pass admin credentials to devices for use in actions such as running scripts, patching, and Remote Desktop Protocol (RDP) access.
• BitLocker/FileVault Encryption Key Management: NinjaOne's BitLocker and FileVault encryption management allows you to monitor Windows and Mac devices for disk encryption (BitLocker for Windows, FileVault for Mac) directly from the NinjaOne console.
  • Check the BitLocker Status
  • Enable Notifications for BitLocker/FileVault Status Changes
  • Other Monitoring and Reporting Resources
• Raspberry Pi ARM Support

Help and Troubleshooting

The following articles answer common questions and help troubleshoot device management issues.

• Windows and NinjaOne: Frequently Asked Questions
• Health Statuses: Frequently Asked Questions
• How to Change a Device Name
• Credential Exchange: Frequently Asked Questions
• BitLocker/FileVault Encryption Key Management: Frequently Asked Questions
• How can I change the user idle warning time?
• How can I filter for devices that have been offline for a certain period of time?
• Maintenance Mode: Frequently Asked Questions
• Node Approval: Frequently Asked Questions

Videos

Check out our NinjaOne video library.