Topic
This article explains the various error codes you may encounter while working with NinjaOne Backup.
Environment
NinjaOne Backup
Description
Refer to the following articles to understand and troubleshoot NinjaOne Backup errors. If your issue does not appear here, or if you need additional assistance after trying the suggested steps, contact NinjaOne Support.
Select a topic to continue.
General Error Codes (File/Folder and Image Backup)
- Error 5: Access denied to agent due to EFS file encryption
- Error 13: Missing or insufficient permissions. Access Denied
- Error 20: Individual file deleted as folder backup path
- Error 131: Connect lost during backup operation
- Error 150: Database Error
- Error 310: Unable To Backup Volume
- Error 360: Cloud communication error
- Error 10053: Connection aborted by host machine
- Error 10054: Connection reset by host machine
Image Backup Error Codes
- Error 306: Snapshot deleted while uploading
- Error 307: Volume has less than 20% disk space available: May be insufficient to complete a VSS snapshot for backup job
- Error 308: Unable to determine free space
- Error 327: VSS Writer Error
Integrity Check Error Codes
- Error 311: INTEGRITY_CHECK_TOO_MANY_ERRORS_FAILED
- Error 312: Existing NinjaOne Backup repository root folder location missing
- Error 313: File not found
- Error 314: Inconsistent file
Pre-Flight Check Error Codes