NinjaOne Integrations: Frequently Asked Questions About Bitdefender SDK (Deprecated)

Topic

This article answers frequently asked questions about using the Bitdefender integration with NinjaOne.

Environment

NinjaOne Integrations

Bitdefender SDK

Questions

• Bitdefender GravityZone Questions
  • Are add-on features included in NinjaOne GravityZone Integration packages?
  • Is it expected for the Bitdefender GravityZone installation to last 15-20 minutes per device?
  • Where can I find the endpoint ID used to map devices to GravityZone?
  • Is Windows 2008 and 2008 R2 supported by Bitdefender GravityZone?
• Bitdefender SDK Questions
  • Will deleted threats change the health status or display under the Health section at the device level? 
  • What ports and/or URLs must be whitelisted for NinjaOne's Bitdefender integration?
  • What version of Bitdefender is deployed with NinjaOne's integration?
  • What are the OS requirements for the Bitdefender version deployed with NinjaOne's integration?
  • What is the difference between quick, full, and custom scans?
  • I was previously using the Webroot integration and am now transitioning to Bitdefender. Is there anything I need to do to ensure a smooth transition?
  • How do I log into my Bitdefender account?
  • How can I disable the Bitdefender systray icon from showing up on devices?
  • Will Bitdefender scan removable drives?
  • Is there a way to prevent end users from uninstalling Bitdefender from their devices?
  • If I password-protect my Bitdefender installation, how can it be uninstalled?
  • What should I do if Bitdefender detects a clean file as infected (a false positive), or does not detect an infected file (a false negative)?
  • Why do I only have the option to "Add exclusion" for some threats?
  • What should I do if I notice a Bitdefender scan hanging in the NinjaOne UI?
  • When I restore a quarantined file, where does that file go?
  • How do you force an update to Bitdefender?
• Additional Resources

Bitdefender GravityZone Questions

Are add-on features included in NinjaOne GravityZone Integration packages?

No; modules vary per division, as customers may have different deployment needs. NinjaOne deploys the core modules for the integration, allowing the customer to choose their desired add-on modules from the GravityZone console.

Is it expected for the Bitdefender GravityZone installation to last 15-20 minutes per device?

Yes, this is by design on Bitdefender's side. The installation time may increase depending on the number of modules added.

Where can I find the endpoint ID used to map devices to GravityZone?

Go to Administration > Organizations > open the organization configuration page > Bitdefender GravityZone.

Is Windows 2008 and 2008 R2 supported by Bitdefender GravityZone?

No. Windows 2008/2008 R2 is no longer supported.

Bitdefender SDK Questions

Will deleted threats change the health status or display under the Health section at the device level?

No. Deleted threats do not require action, and a deleted item does not impact a device's health, so it will not show up under the Health section. However, there will be an entry under Activities.

What ports and/or URLs must be whitelisted for NinjaOne's Bitdefender integration?

Please see our in the NinjaOne UI) are potential threats that Bitdefender encounters but is unable to act (quarantine, delete, or disinfect) on, so it proceeds to block them from being accessible to the user.

As such, you can either add an exclusion for the blocked threat (if it is a false positive, which is the option you see in the NinjaOne UI) or manually remove the file from the device.

For more information about taking action on threats, please see the
Figure 1: Check for Bitdefender updates 

Additional Resources

Integrations / Third-Party Apps: Resource Catalog