Resource Center

ReBootcamp 2023

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Beating the Talent Shortage: IT Hiring & Recruiting Guide

Get tips on attracting and retaining rockstar IT employees, along with sample IT job descriptions, interview questions, and more.

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Selling Endpoint Backup for Remote & Hybrid Environments

Your MSP sales pitch cheat sheet for selling backup.

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MSP Growth Planning Checklist

Have big ambitions for your MSP? What about a formalized plan to ensure you're prioritizing what's best, hitting the right numbers, and staying on track?

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MSP Sales Process Guide & Checklists

Does your MSP have a formalized and repeatable sales process? If not, this helpful guide — with five actionable checklists — is a must-read.

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Pre-Paid IT Support Hours Agreement Template

Is a fully managed services agreement not quite the perfect fit for some clients? Try this template, instead.

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2023 Patch Management Best Practices Guide

Get insight into when to schedule patching scans and updates, how to configure patching approvals, the most common patching profiles, and more.

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The Ultimate Guide to Using Chatbots for MSP Lead Generation

Learn how chatbots can help you generate more leads for your MSP by responding to inbound interest faster and more effectively.

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Managed Services Pricing Calculator

Are your managed services offerings as profitable as they should be? Use this free calculator to determine your costs, margins, and optimal pricing.

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What Should You Be Monitoring with Your RMM? 28 Recommendations

Wondering what you should be monitoring with your RMM? This remote monitoring checklist will give you 28 recommendations to implement.

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MSP Sales Cadences Stats: When and How Often to Reach Out to Leads

Looking to improve response rates for your MSP sales outreach? Find out what the numbers say about the best times to reach out and how many sales touches to plan for.

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Google My Business for MSPs

Looking for a low-hanging fruit opportunity to generate more leads for your MSP? Optimizing your Google My Business listing is a low-effort project that has big potential.

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19 MSP Lead Generation Ideas That Don’t Require Being In-Person

Looking for more MSP lead generation ideas now that you can't rely on in-person conferences and events? We've got you covered.

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Managed Services Agreement Template

Whether you're starting out with your first MSA or revisiting your current one, this example managed services agreement template will provide a solid basis for comparison. It's been updated to apply to these times, with Force Majeure language and sample clauses addressing remote work, payment deferrals, and more.

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How to Nurture and Convert Your Sales Leads

How do you turn cold leads into warm opportunities? Join us as we share examples of how to build appointment-winning sales cadences and email nurt ure campaigns with MSP marketing expert Kevin Clune.

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Updating Your MSA for the New Normal

Find out what new terms and conditions MSPs need to consider adding to their managed services agreements to protect themselves from new liability and payment issues.

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Adapting Sales and Marketing During the Crisis

For this week's MSP Live Chat we were joined by Kevin Clune, co-founder at MSP Growth Hacks, to answer a question we've been hearing a lot: "How are you supposed to be generating leads and new clients for your MSP during a time like this?"

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Handling COVID-Related Requests for Discounts, Deferrals, and Cancellations

Hear how fellow MSPs are adapting their approach to client communication during this crisis, and how they're responding to requests for things like discounts, deferments, or contract changes.

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Adapting to COVID-19: Force Majeure Updates for Your Managed Services Agreement

If you're like many MSPs, you may be finding that your Managed Services Agreement doesn't adequately cover the current COVID-influenced circumstances. These sample clauses can help.

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Transitioning to a Remote Workforce, Quickly: Solving the Top 5 IT Challenges

From deploying software to securing endpoints, remote monitoring and management tools can help IT leaders navigate the biggest hurdles to supporting a remote workforce.

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How to Design Your Own MSP Marketing Brochure

Here’s everything you need to know to go from blank slate to printable MSP marketing brochures that prospects will be delighted to receive — no design degree required!

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Everything You Need to Know About Retargeting Ads

The real trick to MSP marketing isn't getting prospects to visit your website, it's getting them to come back. That's where retargeting ads come in.

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Top 5 MSP Strategies for Using Your QBR as a Sales Tool

Lifecycle Insights Chief Customer Experience Officer Alex Farling explains the untapped potential of using quarterly business reviews (QBRs) to close deals and drive new business. 

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The Complete MSP Marketing Guide to Advertising on Facebook, LinkedIn, YouTube, and Instagram

Wondering if advertising your MSP on Facebook, LinkedIn, YouTube, or even Instagram is worth it? This guide will walk you through everything you need to consider and get you ready to launch successful campaigns.

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Video: Tearing Down the Best MSP Websites

We see a lot of MSP websites. Here are the ten that impressed us most with their engaging layouts, compelling copy, high-quality imagery, and stories that convert.

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The Ultimate Guide to Paid Search Ads for MSPs

Looking to dial up your MSP marketing and want to learn more about how investing in paid search ads work? This practical guide is for you.

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The Ultimate Guide to Local SEO for MSPs

Have big ambitions for growing your MSP business in 2020? One key component of your marketing strategy needs to be mastering local SEO. Use this guide to get your MSP moving up in the ranks.

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Building the Right MSP Website: How to Get More Visitors and Leads

Is your MSP website generating new leads for your business? If not, it may be time for an update. This guide shares all the tips and tools you'll need to do it right.

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Creative Direct Mail Ideas to Steal

Want to win over new clients for your MSP business? Don’t overlook the power of direct mail. I’ve built a career on successful direct mail campaigns, and I’m sharing my tried-and-true secrets here.

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7 Tactics for Getting More Referrals

Referrals are one of the most powerful and affordable ways to generate new MSP customers. Learn how to increase your volume and frequency of referrals without coming across as pushy or desperate.

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Building a $6 Million MSP Business: 5 More Things I Wish I'd Known

Aaron Underhill of Dedicated IT shares tough, honest advice for new owners starting managed services provider businesses, and explains how his company has been able to grow its revenue 10x in five years, hitting $6 million in ARR.

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Building a $6 Million MSP Business: 5 Things I Wish I'd Known Starting Out

IT you know. But when it comes to building a successful managed services provider business, the learning curve can be steep. In this post, Dedicated IT's Aaron Underhill shares five key lessons he learned on the way to growing the company's revenue 10x in just five years.

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How Firing Customers Fueled This MSP's Growth

In this edition of MSP Zen meet an MSP who was willing to turn his back on 25% of his revenue by firing his worst clients. Find out why his only regret is not doing it sooner.

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How to Convert Break/Fix Customers

You may be ready to make the move to managed services, but what about your customers? Here are key do's and don'ts to convince as many as possible to make the journey with you.

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What Managed Services Have to Offer

Competition in the MSP market is heating up. Learn how to differentiate yourself by building a managed services offering that stands out and gets you more customers.

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Building the Right MSP Software Stack

How should you be successfully evaluating MSP software to make sure you're building the stack you really need? Whether you're just getting started or reassessing your tools, here are some key criteria and important do's and don'ts.

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The Break/Fix to Managed Services Transition Kit

Interested in switching to managed services but not sure where to start? Get answers to your questions along with a four-step action plan, plus templates and tools you can put to use right away.

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How to Improve Customer Retention

If you're a small but growing MSP, balancing your focus between acquiring new clients and keeping the ones you have happy can be difficult. Learn why active customer retention efforts are crucial to ensuring the growth you achieve is sustainable.

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3 Ways to Increase Revenue from Existing Customers

The most successful MSPs don't grow simply by acquiring new customers. Another key driver they rely on is finding ways to increase recurring revenue they're getting from their existing customers. Here are three paths you can take to follow their lead.

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Pricing Strategies to Boost Profitability

Determining the best pricing strategy for your MSP business is no small task. Let's look at some of the basic MSP pricing model options and help you understand what approach will be most profitable for you, starting with understanding your costs and margins.

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A Practical Growth Strategy for 2019

There are two primary paths you can take to grow your managed IT services company, and four major challenges you'll face along the way. Learn how to anticipate and overcome those challenges by developing a successful, realistic growth strategy.

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How to Build a Customer Acquisition Strategy

For managed IT services providers, relying on word of mouth and attending the same business mixers leads to diminishing returns. Learn how to ramp up new customer acquisition efforts to grow your business more successfully.

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7 Steps to Scaling Your Services

Achieving sustainable growth as an MSP company involves coordinating many moving pieces and adjusting a variety of dials to ensure you can scale your business operations effectively. Here are seven steps to help you do just that.

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How to Take Advantage of Windows 7 EOL

With Windows 7 EOL less than nine months away, here are two things every MSP should be doing to maximize their opportunity to secure additional commitments, streamline their operations, and boost their revenue.

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5 Steps to Growing Your MSP Business

There are more opportunities than ever for MSPs to pull in more revenue, become more profitable, and grow their business. But doing it successfully — without burning out — takes strategic planning.

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Achieving Predictability in RMM

Achieving predictable service with a RMM solution can be difficult. This blog focuses on the steps to ensure predictable, productive, and reliable service.

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This MSP Wins Clients by Being Easier to Do Business With (And Picking the Right Tools)

A veteran of the MSP industry who decided to branch out on his own and found his own company in 2017, Nicholas Walker places high value on tools that can help him provide dependable service with as little friction as possible.

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Selling to Involuntary IT Managers

An easy, 5-step marketing plan for MSPs selling to “involuntary IT managers” -- people who get stuck with IT duties that aren’t part of their official job.

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Securing a Financial Services Firm and Bringing it Back into Compliance

Learn how one MSP helped a financial services firm gain solid footing after it was forced to pay ransom to cyber criminals.

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