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2023 SysAdmin Software Guide
Discover your next IT management tool in our 2023 SysAdmin Software Guide.
The Endpoint Defense Playbook
Learn how to lock down devices and automate security with NinjaOne!
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IT Ops
Tome of Backup Best Practices
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How to Choose the Right Unified Endpoint Management (UEM) Solution
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Navigate the digital landscape with confidence by selecting the optimal UEM solution tailored to your needs.
Top 5 Endpoint Management Trends for IT
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Uncover the history and future of endpoint management.
Software Deployment User Guide
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Learn how to streamline your software deployment process and optimize efficiency.
IT Automation Maturity Matrix
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Backup Buyer’s Guide
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Find your next backup solution with the NinjaOne backup buyer's guide.
IT Manager’s Guide to Adopting an Automation Mindset
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2023 SysAdmin Software Guide
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Discover your next IT management tool in our 2023 SysAdmin Software Guide.
The Endpoint Defense Playbook
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Lock down devices and automate security with NinjaOne.
Building a Lean IT Stack for Tech Companies
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Learn how to make your IT stack more efficient with unified IT operations.
Patch Management Buyer’s Guide for IT Directors
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Is it time for a new patch management solution?
End User Onboarding and Offboarding Checklist
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Tackle the onboarding and offboarding process with a checklist that covers all of your bases.
Measuring Success in IT
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Discover actionable formulas and tips for measuring the success of your IT organization.
Beating the Talent Shortage: IT Hiring & Recruiting Guide
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Get tips on attracting and retaining rockstar IT employees, along with sample IT job descriptions, interview questions, and more.
The Pitfalls of IT Tool Sprawl
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Eliminate the headache of tool sprawl by consolidating into a more cohesive tool stack.
Helpdesk Efficiency Guide
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Learn how to turn automation and smarter organization into a killer efficiency combo.
Making The Case for Unified IT Management
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Save time with a pitch that gets to the heart of what decision makers need to see, including a readiness checklist, executive briefs, a presentation deck, and a helpful ROI calculator.
Hybrid Work in 2022: How IT is Managing
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See the latest statistics on how IT is managing the new challenges and opportunities of remote and hybrid work environments.
Proactive IT Management Guide
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With the tech labor market being the tightest in recent history, doing more with less is imperative for any growth-focused IT business.
Most IT helpdesks are built to handle incidents reactively, using a process that forces IT teams, to rely on a negative outcome before remediation can begin.
Backup Solutions for a Changing Workplace
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With the right data protection tools, you can ensure data is backed up and restorable.
Global IT Technical Debt in 2021
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How Legacy Technology Impeded Post-Pandemic Growth.
Mobile Device Management (MDM) vs Remote Monitoring and Management (RMM)
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Wondering how to better manage devices for distributed workforces? Here is a guide on what MDM and RMM are, when to use them, how it works, and why you need them.
Shadow IT Report
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Shadow IT, or unmanaged devices or software, in an organization represents an opportunity for MSPs to deliver more value and tighten their clients’ security. The truth is, shadow IT isn’t so innocent and it carries the risk of violating data privacy laws, distorting IT budgets and more. Read more to get insight into how shadow IT is impacting the organization and how to turn security gaps into opportunities.
Adapting to the Digital Future: IT Efficiency in 2021
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New research from NinjaOne found that 77% of businesses are spending more than 3 hours per endpoint per month on patch management. Read the full report to learn how manual processes could be costing IT teams time, money, and exposing them to new risk.
How to Automate 10 Common IT Time Wasters
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Get your how-to guide to tackling 10 of the most common IT time wasters. Learn how to reduce ticket volume 20%-50%, stop relying on end users to regularly reboot their devices, enable users to restore their own files and save time, and more.
Come automatizzare le 10 attività che richiedono più tempo nell’IT
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La maggior parte dei processi ripetitivi, dispendiosi in termini di tempo e di basso valore, che affliggono gli helpdesk possono essere automatizzati attraverso gli script e il sistema di automazione di Ninja.
2023 Patch Management Best Practices Guide
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Get insight into when to schedule patching scans and updates, how to configure patching approvals, the most common patching profiles, and more.
What Should You Be Monitoring with Your RMM? 28 Recommendations
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Wondering what you should be monitoring with your RMM? This remote monitoring checklist will give you 28 recommendations to implement.
How to Remotely Manage BitLocker Disk Encryption Using PowerShell and NinjaOne
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Still manually managing BitLocker disk encryption? Use NinjaOne and PowerShell to automate encryption along with collecting and storing recovery keys.
4 Ways to Remotely Uninstall Software (and Keep it Uninstalled with Automation)
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Learn how NinjaOne can help you automate the process of remotely uninstalling software across client end-users or entire organizations.
Practical PowerShell for MSPs
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Kelvin Tegelaar, author of the popular blog CyberDrain.com, provides simplified overviews of fundamental PowerShell concepts plus straightforward walkthroughs that put those concepts into action.
Syncing a CSV with Active Directory
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Adam Bertram of GitHub is back to tell you all about how to utilize PowerShell to sync information from CSVs with Active Directory. Check out his post to learn helpful tips, tricks, and safety precautions.
3 Ways to Keep Active Directory Clean
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Everyone knows the importance of a clean Active Directory, but it's finding the time to clean it that becomes the issue. Here are three ways we suggest for how to keep your Active Directory clean.
MSP Growth
Top 5 Endpoint Management Trends for IT
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Uncover the history and future of endpoint management.
A Warlock’s Guide to Selling Security Services
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Learn the ways of selling cybersecurity in this handbook.
MSP Software Guide 2023
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Review the top players in our updated MSP Software Guide.
ReBootcamp 2023
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Beating the Talent Shortage: IT Hiring & Recruiting Guide
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Get tips on attracting and retaining rockstar IT employees, along with sample IT job descriptions, interview questions, and more.
Selling Endpoint Backup for Remote & Hybrid Environments
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Your MSP sales pitch cheat sheet for selling backup.
MSP Growth Planning Checklist
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Have big ambitions for your MSP? What about a formalized plan to ensure you're prioritizing what's best, hitting the right numbers, and staying on track?
MSP Sales Process Guide & Checklists
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Does your MSP have a formalized and repeatable sales process? If not, this helpful guide — with five actionable checklists — is a must-read.
Pre-Paid IT Support Hours Agreement Template
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Is a fully managed services agreement not quite the perfect fit for some clients? Try this template, instead.
2023 Patch Management Best Practices Guide
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Get insight into when to schedule patching scans and updates, how to configure patching approvals, the most common patching profiles, and more.
The Ultimate Guide to Using Chatbots for MSP Lead Generation
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Learn how chatbots can help you generate more leads for your MSP by responding to inbound interest faster and more effectively.
Managed Services Pricing Calculator
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Are your managed services offerings as profitable as they should be? Use this free calculator to determine your costs, margins, and optimal pricing.
What Should You Be Monitoring with Your RMM? 28 Recommendations
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Wondering what you should be monitoring with your RMM? This remote monitoring checklist will give you 28 recommendations to implement.
MSP Sales Cadences Stats: When and How Often to Reach Out to Leads
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Looking to improve response rates for your MSP sales outreach? Find out what the numbers say about the best times to reach out and how many sales touches to plan for.
Google My Business for MSPs
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Looking for a low-hanging fruit opportunity to generate more leads for your MSP? Optimizing your Google My Business listing is a low-effort project that has big potential.
19 MSP Lead Generation Ideas That Don’t Require Being In-Person
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Looking for more MSP lead generation ideas now that you can't rely on in-person conferences and events? We've got you covered.
Managed Services Agreement Template
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Whether you're starting out with your first MSA or revisiting your current one, this example managed services agreement template will provide a solid basis for comparison. It's been updated to apply to these times, with Force Majeure language and sample clauses addressing remote work, payment deferrals, and more.
How to Nurture and Convert Your Sales Leads
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How do you turn cold leads into warm opportunities? Join us as we share examples of how to build appointment-winning sales cadences and email nurt ure campaigns with MSP marketing expert Kevin Clune.
Updating Your MSA for the New Normal
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Find out what new terms and conditions MSPs need to consider adding to their managed services agreements to protect themselves from new liability and payment issues.
Adapting Sales and Marketing During the Crisis
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For this week's MSP Live Chat we were joined by Kevin Clune, co-founder at MSP Growth Hacks, to answer a question we've been hearing a lot: "How are you supposed to be generating leads and new clients for your MSP during a time like this?"
Handling COVID-Related Requests for Discounts, Deferrals, and Cancellations
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Hear how fellow MSPs are adapting their approach to client communication during this crisis, and how they're responding to requests for things like discounts, deferments, or contract changes.
Adapting to COVID-19: Force Majeure Updates for Your Managed Services Agreement
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If you're like many MSPs, you may be finding that your Managed Services Agreement doesn't adequately cover the current COVID-influenced circumstances. These sample clauses can help.
Transitioning to a Remote Workforce, Quickly: Solving the Top 5 IT Challenges
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From deploying software to securing endpoints, remote monitoring and management tools can help IT leaders navigate the biggest hurdles to supporting a remote workforce.
How to Design Your Own MSP Marketing Brochure
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Here’s everything you need to know to go from blank slate to printable MSP marketing brochures that prospects will be delighted to receive — no design degree required!
Everything You Need to Know About Retargeting Ads
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The real trick to MSP marketing isn't getting prospects to visit your website, it's getting them to come back. That's where retargeting ads come in.
Top 5 MSP Strategies for Using Your QBR as a Sales Tool
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Lifecycle Insights Chief Customer Experience Officer Alex Farling explains the untapped potential of using quarterly business reviews (QBRs) to close deals and drive new business.
The Complete MSP Marketing Guide to Advertising on Facebook, LinkedIn, YouTube, and Instagram
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Wondering if advertising your MSP on Facebook, LinkedIn, YouTube, or even Instagram is worth it? This guide will walk you through everything you need to consider and get you ready to launch successful campaigns.
Video: Tearing Down the Best MSP Websites
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We see a lot of MSP websites. Here are the ten that impressed us most with their engaging layouts, compelling copy, high-quality imagery, and stories that convert.
The Ultimate Guide to Paid Search Ads for MSPs
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Looking to dial up your MSP marketing and want to learn more about how investing in paid search ads work? This practical guide is for you.
The Ultimate Guide to Local SEO for MSPs
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Have big ambitions for growing your MSP business in 2020? One key component of your marketing strategy needs to be mastering local SEO. Use this guide to get your MSP moving up in the ranks.
Building the Right MSP Website: How to Get More Visitors and Leads
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Is your MSP website generating new leads for your business? If not, it may be time for an update. This guide shares all the tips and tools you'll need to do it right.
Creative Direct Mail Ideas to Steal
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Want to win over new clients for your MSP business? Don’t overlook the power of direct mail. I’ve built a career on successful direct mail campaigns, and I’m sharing my tried-and-true secrets here.
7 Tactics for Getting More Referrals
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Referrals are one of the most powerful and affordable ways to generate new MSP customers. Learn how to increase your volume and frequency of referrals without coming across as pushy or desperate.
Building a $6 Million MSP Business: 5 More Things I Wish I’d Known
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Aaron Underhill of Dedicated IT shares tough, honest advice for new owners starting managed services provider businesses, and explains how his company has been able to grow its revenue 10x in five years, hitting $6 million in ARR.
How Firing Customers Fueled This MSP’s Growth
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In this edition of MSP Zen meet an MSP who was willing to turn his back on 25% of his revenue by firing his worst clients. Find out why his only regret is not doing it sooner.
How to Convert Break/Fix Customers
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You may be ready to make the move to managed services, but what about your customers? Here are key do's and don'ts to convince as many as possible to make the journey with you.
What Managed Services Have to Offer
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Competition in the MSP market is heating up. Learn how to differentiate yourself by building a managed services offering that stands out and gets you more customers.
Building the Right MSP Software Stack
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How should you be successfully evaluating MSP software to make sure you're building the stack you really need? Whether you're just getting started or reassessing your tools, here are some key criteria and important do's and don'ts.
The Break/Fix to Managed Services Transition Kit
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Interested in switching to managed services but not sure where to start? Get answers to your questions along with a four-step action plan, plus templates and tools you can put to use right away.
How to Improve Customer Retention
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If you're a small but growing MSP, balancing your focus between acquiring new clients and keeping the ones you have happy can be difficult. Learn why active customer retention efforts are crucial to ensuring the growth you achieve is sustainable.
3 Ways to Increase Revenue from Existing Customers
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The most successful MSPs don't grow simply by acquiring new customers. Another key driver they rely on is finding ways to increase recurring revenue they're getting from their existing customers. Here are three paths you can take to follow their lead.
Pricing Strategies to Boost Profitability
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Determining the best pricing strategy for your MSP business is no small task. Let's look at some of the basic MSP pricing model options and help you understand what approach will be most profitable for you, starting with understanding your costs and margins.
A Practical Growth Strategy for 2019
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There are two primary paths you can take to grow your managed IT services company, and four major challenges you'll face along the way. Learn how to anticipate and overcome those challenges by developing a successful, realistic growth strategy.
How to Build a Customer Acquisition Strategy
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For managed IT services providers, relying on word of mouth and attending the same business mixers leads to diminishing returns. Learn how to ramp up new customer acquisition efforts to grow your business more successfully.
7 Steps to Scaling Your Services
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Achieving sustainable growth as an MSP company involves coordinating many moving pieces and adjusting a variety of dials to ensure you can scale your business operations effectively. Here are seven steps to help you do just that.
How to Take Advantage of Windows 7 EOL
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With Windows 7 EOL less than nine months away, here are two things every MSP should be doing to maximize their opportunity to secure additional commitments, streamline their operations, and boost their revenue.
5 Steps to Growing Your MSP Business
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There are more opportunities than ever for MSPs to pull in more revenue, become more profitable, and grow their business. But doing it successfully — without burning out — takes strategic planning.
Achieving Predictability in RMM
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Achieving predictable service with a RMM solution can be difficult. This blog focuses on the steps to ensure predictable, productive, and reliable service.
This MSP Wins Clients by Being Easier to Do Business With (And Picking the Right Tools)
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A veteran of the MSP industry who decided to branch out on his own and found his own company in 2017, Nicholas Walker places high value on tools that can help him provide dependable service with as little friction as possible.
Selling to Involuntary IT Managers
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An easy, 5-step marketing plan for MSPs selling to “involuntary IT managers” -- people who get stuck with IT duties that aren’t part of their official job.
Securing a Financial Services Firm and Bringing it Back into Compliance
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Learn how one MSP helped a financial services firm gain solid footing after it was forced to pay ransom to cyber criminals.
Ninja
How to Choose the Right Unified Endpoint Management (UEM) Solution
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Navigate the digital landscape with confidence by selecting the optimal UEM solution tailored to your needs.
Software Deployment User Guide
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Learn how to streamline your software deployment process and optimize efficiency.
NinjaOne Onboarding Guide
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Driving Automation and Efficiency with NinjaOne Policies
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NinjaOne Dashboard Overview
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NinjaOne Quick Deployment Guide
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ReBootcamp 2023
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Security
How to Choose the Right Unified Endpoint Management (UEM) Solution
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Navigate the digital landscape with confidence by selecting the optimal UEM solution tailored to your needs.
A Warlock’s Guide to Selling Security Services
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Learn the ways of selling cybersecurity in this handbook.
The Endpoint Defense Playbook
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Lock down devices and automate security with NinjaOne.
Patch Management Buyer’s Guide for IT Directors
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Is it time for a new patch management solution?
Endpoint Hardening Checklist
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Get actionable endpoint hardening recommendations you can use to protect systems and reduce attack surface.
Jurassic SOC
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Can you claw back control over the network on Isla Nublar? You’ll have one hour to find out.
Rogue WAN: A Data Breach Story
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Can you hack it as the Empire's new IT support? Join us on May the 4th at 2pm ET for a one-of-a-kind cybersecurity workshop.
MSP Security Summit 2021
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Elevate your security and your clients' peace of mind with four practical sessions led by your favorite experts.
Ransomware Resiliency Report 2020
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New research conducted by NinjaOne and Coveware highlights the gap in perceived risk and anticipated damage from ransomware attacks vs. the reality.
MSP Security Summit
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Watch our lineup of interactive discussions on how you can better protect your company and your clients.
Giving Users Secure Remote Access to Work from Home
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Find out how NinjaOne's end user sharing feature allows you to give users the ability securely access their desktop remotely, so they can stay productive and secure working from home.
Must-Know Ransomware Statistics and Attack Trends 2020
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From massive increases in ransom amounts to big shifts in attack models, these statistics reveal the major new trends in ransomware.
Top Phishing Lures and Malicious Email Disguises to Watch Out For
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Protect your clients from this year's scariest scams and creepiest compromises by teaching them how to see through the most common malspam and phishing disguises.
6 Keys to Surviving a Ransomware Outbreak
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With client-wide ransomware infections being reported on a weekly basis, MSPs need to need to be focusing on incident response planning now. Huntress Labs CEO Kyle Hanslovan shares the key lessons he's learned firsthand from working with nearly 40 MSPs who have been compromised.
2019 MSP Cybersecurity Checklist
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Get a practical checklist for protecting your MSP business from ransomware and other threats, complete with links to helpful how-tos and walkthroughs.
Why MSPs Are Big Targets — And What to Do About It
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Cyber attacks targeting MSPs and their customers are on the rise. Find out what the top threats are and which cyber security best practices you should be putting to use to keep your MSP business safe.
Cybersecurity Stats You Need to Know in 2019
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The latest cybersecurity statistics show small businesses are becoming increasingly big targets for cyber attacks. Find out how often SMBs are getting hacked, how much it's costing them, the top security challenges they're facing, and who they're turning to for help.
How MSPs Are Using Endpoint Detection & Response Tools
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MSPs looking to level-up from traditional antivirus are turning to endpoint detection and response tools. But how many have actually adopted EDR? What about these tools works — and doesn't work — for MSPs? And how does that compare with the traction EDR tools are getting in the internal IT world?
How to Survive a Coordinated Ransomware Attack
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Huntress Labs CEO Kyle Hanslovan shares what he's seen firsthand from working with more than 40 MSPs who had their tools hijacked to deploy ransomware across their entire client base.
How DNS Protection Stops Malware
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Ninja and Webroot present a webinar on how DNS protection can stop malware and other harmful threats. Watch now to learn more about how you can improve your clients' cybersecurity.
Tech Stack
Top 5 Endpoint Management Trends for IT
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Uncover the history and future of endpoint management.
MSP Software Guide 2023
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Review the top players in our updated MSP Software Guide.
IT Director’s Guide to SysAdmin Software for 2023
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Lost in a sea of software options? Check out our new SysAdmin Software Guide for 2023!
2023 SysAdmin Software Guide
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Discover your next IT management tool in our 2023 SysAdmin Software Guide.
MSP Software Guide 2022
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From RMMs to documentation software, see what solutions MSPs are recommending most.
The NinjaOne Guide to Sysadmin Software
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A Compilation of the Highest-Rated Solutions for IT Professionals
The NinjaOne Guide to Sysadmin Software
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A Compilation of the Highest-Rated Solutions for IT Professionals
Giving Users Secure Remote Access to Work from Home
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Find out how NinjaOne's end user sharing feature allows you to give users the ability securely access their desktop remotely, so they can stay productive and secure working from home.
How MSPs Are Using Endpoint Detection & Response Tools
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MSPs looking to level-up from traditional antivirus are turning to endpoint detection and response tools. But how many have actually adopted EDR? What about these tools works — and doesn't work — for MSPs? And how does that compare with the traction EDR tools are getting in the internal IT world?
Building the Right MSP Software Stack
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How should you be successfully evaluating MSP software to make sure you're building the stack you really need? Whether you're just getting started or reassessing your tools, here are some key criteria and important do's and don'ts.
How to Pick a RMM
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RMM is short for remote monitoring and management. As the name implies, RMM software is used to gather information from remote endpoints and networks, and to perform various remote IT management tasks on them without disruption. See the top features of RMM software, 2019 RMM ratings, and more.
Best of Breed, Best in Class, or Both?
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Choosing a RMM solution to fit your needs is a tough decision. Check out this blog to help find the best solution for your business.
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Managed Services Pricing Calculator
Are your managed services offerings as profitable as they should be? Use this free calculator to determine your costs, margins, and optimal pricing.
Managed Services Agreement Template
Whether you’re starting out with your first MSA or revisiting your current one, this example managed services agreement template will provide a solid basis for comparison. It’s been updated to apply to these times, with Force Majeure language and sample clauses addressing remote work, payment deferrals, and more.
Building a $6 Million MSP Business: 5 Things I Wish I’d Known Starting Out
IT you know. But when it comes to building a successful managed services provider business, the learning curve can be steep. In this post, Dedicated IT’s Aaron Underhill shares five key lessons he learned on the way to growing the company’s revenue 10x in just five years.
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