Maintenance Mode

Maintenance mode is a crucial tool for system administrators, allowing them to temporarily take a system or device offline or restrict certain functionalities to perform updates, repairs, or other maintenance tasks without causing disruptions or data loss.

NinjaOne’s maintenance mode empowers you to precisely control maintenance windows, ensuring seamless operations during critical periods. By suspending features like patching and antivirus scans on specific devices or groups, it minimizes disruptions. It also suppresses alerts and notifications, ideal for preventing false positives during disruptive server maintenance.

Activating Maintenance Mode for Devices in NinjaOne

1. Navigate to the Devices tab in the left-hand navigation pane.

2. Apply the desired filters to your devices (e.g., by organization). Then, select the checkbox(es) next to the device(s) you want to enable maintenance mode for.

3. Hover over the Run menu at the top of the list and select Maintenance > Configure.

Hover over the Run menu at the top of the list and select Maintenance > Configure

4. The Maintenance Mode editor will appear in a popup window. Specify when you would like maintenance mode to start on the selected devices: either immediately upon setting the maintenance window or at a designated date and time.

5. Set the desired end time for the maintenance window: either select ‘Never’ to leave it open-ended, or choose a specific date and time. If ‘Never’ is selected, you can manually end the maintenance mode later.

 Set the desired end time for the maintenance window.

6. Select the features to suppress during maintenance mode:

  • Notifications: Disables all email, SMS, and push notifications.
  • Condition-based Alerting: Disables evaluation of conditions to prevent alert triggers.
  • Patching: Pauses all scheduled and on-demand OS and software patch scans and updates.
  • AV Scans: Suspends all scheduled and on-demand antivirus scans.
  • Scripting/Tasks: Prevents the execution of scheduled and on-demand tasks and scripts configured under the policy.

Select the features to suppress during maintenance mode.

7. After configuring the maintenance window settings, click Set to apply the changes.

Updating or Disabling Maintenance Mode from Devices

Devices configured with maintenance mode display an icon to indicate the active maintenance window. Maintenance mode can be managed and cleared from devices in three different locations.

Device Page

1. Navigate to the device for which you want to update or clear the maintenance mode.

2. Locate the Maintenance Mode entry under the Health section and click the downward-facing arrow on the right side.

Locate the Maintenance Mode entry under the Health section and click the downward-facing arrow on the right side.

3. To update the maintenance window, click Configure. In the subsequent pop-up window, adjust the maintenance window settings as needed. A confirmation prompt will appear to confirm the override of the existing maintenance settings. Click Yes to proceed.

4. To clear the maintenance window, click Disable. You will be prompted to confirm the action to disable maintenance mode for the selected device.

Devices Tab

1. Navigate to the Devices tab in the left navigation pane and select the checkbox(es) for the device(s) you wish to update or clear maintenance mode from.

2. To update the maintenance window, hover over the Run menu at the top of the list, then choose Maintenance > Configure.

To update the maintenance window, hover over the Run menu at the top of the list, then choose Maintenance > Configure. 

3. In the pop-up window that appears, modify the maintenance window settings as needed. A confirmation prompt will appear to confirm the override of the existing maintenance window. Click Yes to proceed.

4. To clear the maintenance window, hover over the Run menu at the top of the list, then select Maintenance > Disable. You will be prompted to confirm that you want to disable maintenance mode for the selected devices.

Maintenance Dashboard 

The maintenance dashboard provides an overview of all devices with current or upcoming maintenance windows. This dashboard is accessible at both the system and organization levels.

1. From either the system dashboard (by clicking Dashboard in the left navigation pane) or the organization dashboard (by selecting an organization from the system dashboard), navigate to the Devices tab and select Maintenance.

Navigate to the Devices tab and select Maintenance

2. A list of devices within your NinjaOne environment that are currently in a maintenance window will be displayed.

3. Select the device(s) you wish to manage, and the options Configure or Disable will appear at the top of the list.

  • Configure: Use this option to override the existing maintenance window for the selected device(s).
  • Disable: Use this option to clear the maintenance window for the selected device(s).

Select the device(s) you wish to manage, and the options Configure or Disable will appear at the top of the list.

Benefits of NinjaOne Maintenance Mode

  • Centralized Management: Effortlessly manage maintenance mode for multiple devices or groups from a single platform, saving time and resources.
  • Enhanced Control: Selectively suppress specific features like patching and alerts, providing granular control and flexibility during maintenance activities.

Strategies and Best Practices for Effective Maintenance Mode in NinjaOne

  • Plan Ahead: Schedule maintenance during off-peak hours to minimize disruptions.
  • Communicate Clearly: Inform stakeholders about upcoming maintenance and its potential impact.
  • Monitor and Test: Actively monitor and test systems during maintenance.
  • Review and Improve: Gather feedback and refine maintenance strategies for better efficiency.
  • Minimize Disruptions: Strategically schedule maintenance during off-peak hours to avoid impacting end-users and ensure business continuity.

Practical Use Cases for NinjaOne Maintenance Mode

  • Scheduled Patching and Updates: Suppress alerts and prevent disruptions during critical patch deployments.
  • Hardware or Software Upgrades: Ensure smooth transitions during major upgrades requiring system downtime.
  • Troubleshooting and Repairs: Temporarily disable automated tasks to facilitate remote troubleshooting and repairs.

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