Already a NinjaOne customer? Log in to view more guides and the latest updates.

NinjaOne Remote Troubleshooting: Mapped Network Drive Issues

Issue

When on NinjaOne Remote, mapped network drives are not showing typically and are not accessible by the technician remoting to the device.

Environment

NinjaOne Remote

Cause

Sometimes, mapped network drives are shown as remote drives accessible through File Transfer in NinjaOne Remote.

Please note that NinjaOne Remote FTP uses an impersonated thread to work with the file system (it works with the current user's permissions). Impersonation, in general, doesn't allow network operations.

Additional Resources

Remote Access: Resource Catalog

FAQ

Next Steps