NinjaOne Remote Troubleshooting: Mapped Network Drive Issues

Issue

During a NinjaOne Remote session, mapped network drives do not appear and are not accessible to the connecting technician.

Environment

NinjaOne Remote

Cause

Sometimes, mapped network drives are shown as remote drives accessible through the file transfer tool in NinjaOne Remote. NinjaOne Remote file transfer protocol (FTP) interacts with the file system through an impersonated thread using the current user's permissions. Impersonation generally does not permit network operations.

Resolution

Configure the EnableLinkedConnections registry value.

1. On your desktop, click Start, then type regedit into the search box and press Enter.
2. In the Windows registry, navigate to the following registry key: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionPoliciesSystem
3. Right-click the registry key and select New → DWORD (32-bit) Value.

4. Right-click the new value that appears in the registry key list and rename it EnableLinkedConnections, then click OK.
5. Right-click the EnableLinkedConnections value you created and click Modify.
6. In the Value data box, type 1, then click OK.
7. Exit the registry editor and restart the computer. Mapped drives should now appear as expected.