Topic
Frequently asked questions about the NinjaOne Agent
Environment
NinjaOne RMM agent
Questions
- Is there any reason why LOB (line of business) would be preferred to Win32? It seems like Intune "prefers" that the application be pushed that way via .intunewin.
- How will this work when the version changes? Need to re-download the MSI and upload to Intune?
- What happens when I generate an installer with a location and then delete the location? Can I still use this installer?
- Can the location of the NinjaOne agent files be changed locally on the device?
- Do we need to deploy a new agent to existing machines because of a release or hot fix?
- How often is device information updated in the NinjaOne application?
- Can I monitor devices that cannot connect to the internet?
- What changes can I expect to see in a log file for machines communicating with a proxy server, if any?
- Can I install and use more than one agent on a single device at the same time?
- Is communication between NinjaOne servers and the NinjaOne agent encrypted?
- What is the expected CPU, memory, and bandwidth load for the NinjaOne agent?
- Is it required for NinjaOne agents to constantly connect through our firewall?
- Where can I find the install location if the agent was installed by other methods such as Active Directory?
Answers
Is there any reason why LOB (line of business) would be preferred to Win32? It seems like Intune "prefers" that the application be pushed that way via .intunewin.
LOB is generally safer as it can bypass some roadblocks that certain manufacturers impose. For example, some manufacturers bundle their devices with the SCCM agent, and if Intune detects the SCCM agent, then App32 deployments are blocked. Only LOBs will bypass that.
How will this work when the version changes? Need to re-download the MSI and upload to Intune?
Intune will not update the install; however, NinjaOne will push agent updates as needed. If in the future you see that the installed version is very different from what is available for download, then you can go back and update the Intune package.
What happens when I generate an installer with a location and then delete the location? Can I still use this installer?
No. When the location is deleted, the agent will try to register to a location that doesn’t exist. The agent will attempt to install, but it will be uninstalled because the location is unknown. It is best to create a new installer.
Can the location of the NinjaOne agent files be changed locally on the device?
No. At this time, the location or name of the folders containing the NinjaRMM agent cannot be changed or customized.
Do we need to deploy a new agent to existing machines because of a release or hot fix?
No. Devices automatically receive new agent information when they come online and communicate with NinjaOne.
How often is device information updated in the NinjaOne application?
NinjaOne sends payloads every 60 seconds to request updated information from the device. You will see these payloads in the agent logs.
Can I monitor devices that cannot connect to the internet?
No. The NinjaOne agent requires an internet connection to report back monitoring information to the NinjaOne application.
What changes can I expect to see in a log file for machines communicating with a proxy server, if any?
You may only see a log message for the agent's start-up, but it can also be displayed for each service restart.
Can I install and use more than one agent on a single device at the same time?
No. You can only install one agent on each device.
Is communication between NinjaOne servers and the NinjaOne agent encrypted?
Yes. All communication between NinjaOne servers and the NinjaOne agent is encrypted.
What is the expected CPU, memory, and bandwidth load for the NinjaOne agent?
Refer to the following benchmark metrics for the NinjaOne agent. These metrics were compiled based on the resource consumption of an agent at rest on a system with two 2.3GHz CPUs and 8GB of RAM. The agent CPU, memory, and bandwidth load vary based on the actions and tasks being executed on the NinjaOne agent.
Metric | Benchmark |
|---|---|
CPU Utilization | 0.926% |
Memory Utilization | 33 MB |
Bandwidth Utilization (inbound) | 11.82kps |
Bandwidth Utilization (outbound) | 8.74kps |
Is it required for NinjaOne agents to constantly connect through our firewall?
No. We have an "always on" WAMP connection. Connections are kept active for all agents and are used every 2 minutes.
Where can I find the install location if the agent was installed by other methods such as Active Directory?
C:Program Files (x86)<ninja org name><ninja site name><ninja version>
C:Program Files (x86)ninjaone — Through Active Directory