Issue
The device is enrolled with Apple Business Manager (ABM), but syncing the policy results in the following error:
This Apple ID can't be used to make purchases.Environment
- NinjaOne Apple Mobile Device Management (MDM)
- Apple iOS
- Apple iPadOS
Cause
This error may occur when distributing apps added to the policy via the Public App Store, even though the apps were already added via Apps and Books.
Resolution
If the apps are managed through Apps and Books, make sure you are adding the app to the NinjaOne policy via the Apps and Books tab, and not the Public App Store tab. Refer to NinjaOne Apple MDM: Apple Policy Management for more information.