NinjaOne Integrations: Webroot Troubleshooting: Webroot Antivirus is Not Deploying to Devices

Issue

After enabling the integration, Webroot is still not installing the antivirus on devices. 

Environment

• NinjaOne Integrations
• Webroot or OpenText

Cause

There are two possible causes for this issue: 

• Webroot is not enabled at the policy level for the device in question.
• The device has another antivirus (AV) installed, or remnants of a previous AV installation are still present on the device.

Resolution

To resolve the issue, perform the following steps: 

1. Enable Webroot at the policy level for the device (or devices) in question. For instructions, refer to NinjaOne Integrations: Getting Started with Webroot in the section titled Deploy Webroot to Devices.
2. Remove the other AV and restart the NinjaOne agent to trigger a fresh install attempt. (For a script that you can use to restart the NinjaOne agent, refer to: Custom Script: Restart NinjaRMMAgent.)
3. Ensure that you are adhering to our NinjaOne Global Allowlist (Whitelist) Information documentation. If you are required to make changes, restart the NinjaOne agent to trigger a fresh install attempt.
4. If you use a SonicWall firewall, try temporarily disabling it. Once you have done so, restart the NinjaOne agent to trigger a fresh install attempt.

Additional Resources

Refer to the following resources to learn more about the Webroot integration in NinjaOne:

• Webroot – NinjaOne Dojo
• Integrations and Third-Party Apps: Resource Catalog