Issue
Created Zendesk tickets are not attributed to NinjaOne devices due to missing ticket form fields.
Environment
NinjaOne and Zendesk integration
Cause
The NinjaOne Device ID field is not added to the forms. Without this field, NinjaOne cannot track which NinjaOne device is associated with a given ticket.
Resolution
Ensure the NinjaOne Device ID field is included in all custom forms in Zendesk. This step is crucial for properly integrating and tracking NinjaOne devices with Zendesk tickets.