Topic
This article answers frequently asked questions about NinjaOne's billing process. This page is not related to the NinjaOne Billing product; to learn more about our NinjaOne Billing tool, refer to NinjaOne Billing: Resource Catalog.
Index
Select a question to review the answer:
- Who should I contact if I have questions about billing?
- How can I update my payment method?
- How can I update my billing frequency or bill date?
- How do I make changes to my recurring NinjaOne subscription?
- How do I make changes to my prepaid NinjaOne subscription?
- What payment methods does NinjaOne currently accept?
- Where can I find a copy of NinjaOne's license agreement?
Who should I contact if I have questions about billing?
Email our Billing Department at [email protected] or call us at (888) 542-8339, extension 4.
How can I update my payment method?
Currently, we do not offer a billing dashboard or portal where you can update your billing information. To update your payment method, email the Billing Department at [email protected] to request a payment method update or provide us with your updated billing details.
How can I update my billing frequency or bill date?
Payments are automatically charged on a recurring monthly basis unless otherwise stated in your agreement. Please reach out to your Account Manager 5 days prior to your recurring bill date if you need to make any changes to your billing frequency or bill date. Prorated charges may apply.
How do I make changes to my recurring NinjaOne subscription?
To change your recurring subscription, reach out to your Account Manager ([email protected]) 5 days prior to your recurring bill date; otherwise, any changes made will be effective on the following bill date.
How do I make changes to my prepaid NinjaOne subscription?
To make additions to your prepaid subscription, please reach out to your Account Manager ([email protected]). Additions will co-terminate with your original agreement; prorated charges will be billed as incurred and are due upon receipt.
What payment methods does NinjaOne currently accept?
We currently accept credit cards (for any country and in any currency), ACH Direct Debit (for US-based USD accounts), and ACH Credit (for USD payments only, for any country). The following are accepted upon pre-approval; please reach out to your Account Manager for more details:
- Wire transfer
- SEPA
- Checks
Where can I find a copy of NinjaOne's license agreement?
View NinjaOne's license agreement at NINJAONE END USER LICENSE AGREEMENT - NinjaOne.