Topic
This article provides a list of resources in the NinjaOne Dojo that explain how to use the tools on the System-level, Organization-level, and Device-level dashboards.
Environment
NinjaOne Endpoint Management
Description
When you log in to NinjaOne (if your account does not default to the Getting Started page), you will see the System-level NinjaOne dashboard. From here, you can administer the various organizations and devices within your NinjaOne umbrella.
For each type of dashboard, there are three different levels: System, Organization, and Device.
- System-Level Dashboard Access
- Organization-Level Dashboard Access
- Device-Level Dashboard Level Access
- Dashboard Tabs
- Additional Resources
System-Level Dashboard Access
In NinjaOne, click Dashboard to bring up the NinjaOne dashboard. This page shows information about all organizations and devices in the NinjaOne environment.
The system-level dashboard provides a holistic view of all the customer organizations added to NinjaOne and an overview of devices within all organizations. The Overview tab displays automatically by default. Refer to
Device-Level Dashboard Access
To navigate to a device's dashboard, select a device on the Organization dashboard or from the Devices search grid. For more information about using the Device-level dashboard, refer to NinjaOne Endpoint Management: Manage Devices and Run Actions
Dashboard Tabs
This section provides a description and Dojo resources for the tabs found throughout the System, Organization, and Device dashboards.
Select a tab to learn more about its functionality:
- Devices Tab
- Patching Tab
- Software Tab
- Vulnerabilities Tab
- Backup Tab
- Activities Tab
- Knowledge Base Tab
- Documentation Tab
- Custom Tab
- Ticketing Tab
- Details Tab
- Settings Tab
Devices Tab
The Devices tab has several sub-tabs to select from. This tab is available on the system and organization dashboards.
Select an option below to learn more:
| Devices Tab Option | Description |
| Maintenance | The Maintenance sub-tab lists all devices with currently configured maintenance windows. For more information about this dashboard, refer to NinjaOne Endpoint Management: Manage Devices and Run Actions. |
| Pending Automations | This sub-tab displays any scripts that are run on devices ad hoc (not on a schedule) while the device is unavailable. For more information, refer to Policies: Scheduled Automations and NinjaOne Policies: Driving Automation and Efficiency. The Pending Automations sub-tab at the system level provides a view of all pending scripts across devices. Pending Scripts are scripts that were triggered to run on a device when it was offline and are waiting for that device to come online to run. Scripts are organized in the following way:
You can cancel scripts from any of the Pending Scripts dashboards. To do so, select the checkbox next to the scripts you would like to cancel, and then click the Cancel Pending Automation(s) action link that displays above the table. |
| Alerts | The Alerts sub-tab at the system level provides a way to view all currently triggered conditions across all devices in your NinjaOne environment in one place. Refer to NinjaOne Endpoint Management: Notification Channels and Alerts and Endpoint Monitoring and Alerting Playbook for more information. |
| Agent Installers | This tab shows all managed installers for organizations. Refer to NinjaOne Agent Installation: Agent Tokenization for more information. |
| Threats | The Threats sub-tab at the system level provides at-a-glance information about active, blocked, or quarantined threats on any of your devices. Note that only threats from integrated antivirus (Bitdefender or Webroot) will be displayed in this dashboard. Refer to NinjaOne Endpoint Management: Customize Device Health Statuses for more information. When you move your cursor over the Threats dashboard, you will see two options: Active/Blocked or Quarantined. These options allow you to sort the dashboard by the type of threat you are looking for.
If you select multiple threats, only the actions that those threat types have in common will be available to run. Therefore, if you select multiple threats from multiple AV vendors, no actions will be available to select. |
| Approvals | The Approvals sub-tab displays all nodes that are either pending approval or have been rejected. Refer to our NinjaOne Endpoint Management: Device (Node) Approval article for more information. |
Patching Tab
Find patch management tools in the Patching tab of the system and organization dashboards.
- The Patching → Software dashboard at the system level shows the software installed across all of your managed endpoints and third-party software patch data (if you have third-party patching enabled for any of your policies).
- The OS Patches dashboard at the system level shows the OS patching data from devices across your entire NinjaOne environment. This dashboard is only visible if you have Windows patch management enabled for any of your NinjaOne policies.
For more information, refer to
Resources:
- Dashboards: Patching Software Inventory: Learn more about using this tab.
- Managing Software with NinjaOne: Get step-by-step instructions for the various methods to install and uninstall applications and enforce software compliance.
Vulnerabilities Tab
The Vulnerabilities tab is available on the System, Organization, and Device dashboards. The page groups data by CVE, with each row of the dashboard's table representing a single CVE and the related devices. This data is filtered by the set of devices visible to the calling user, so the dashboard only contains counts of visible devices.
Refer to the following resources for more information about vulnerability management in NinjaOne:
- Patch Vulnerability Data in NinjaOne: This article shows you how to view patch vulnerability data within NinjaOne and check for recommended actions.
- Vulnerability Management in NinjaOne: This article explains how to use the Vulnerability Importer application in NinjaOne.
- NinjaOne Vulnerability Management: Automating the Vulnerability Import Process: This article discusses how to set up automation for the Vulnerability Import process in NinjaOne.
Backup Tab
The Backup tab provides views to gather data about your NinjaOne Backup data. Refer to
Activities Tab
The Activities tab at the system level shows activities from devices across your entire NinjaOne environment. This tab is also available on the Organization and Device dashboards.
To view all activities, select All. Other options contain preset filters, so the data is already organized by subject.
You can filter activities by the following options:
| Column | Description |
|---|---|
| Organization | Search for a specific organization or organizations to filter the activities. |
| Device | Select a specific device or devices to filter the activities. |
| Accounts | Search for a specific technician or end user account or accounts to filter the activities by. |
| Type | Select a certain category or categories of activities to filter. |
| Filter | Filter by a specific activity. |
| Date range | Filter by one of the following date ranges: the last three months, the last day, the last week, the last month, or by a custom date range. Note that the last three months option is the furthest back that the Activities dashboard can go. |
Additional Notes About the Activities Tab
When a patch is approved or rejected for Windows OS, macOS, Linux OS, and third-party patching, a new system activity is created showing:
- What action was taken (approved or rejected)
- The name of the patch
- Who approved or rejected the patch (full name of user)
- When the patch was approved or rejected
- Affected policies (policy overrides)
- Affected devices (device-level override)
Organization and device names in organization-specific and device-specific activities are links to the respective organization's dashboard or device page. If a device or organization name appears in red, that device or organization has been deleted and is no longer accessible. If an activity's content is truncated in the UI, move your cursor over the text to see the full content. Some activities have a "more" option that displays the data in a window.
Actions Available on the Activities Tab
Click the Action icon to perform the following actions:
| Action | Description |
|---|---|
| Export | Export a CSV file of the activity list as currently filtered. |
| Refresh | Refresh the activity list. |
Knowledge Base Tab
The Knowledge Base tab lets you manage global knowledge base documents or add and upload documents from the dashboard. This tab is only available on the System dashboard and Organization dashboards.
Documentation Tab
The Documentation tab on the Organization dashboard provides several documentation tools:
- Apps & Services: Use this tool to create and manage templates in apps, and to add or view documents on the Organization dashboard. Refer to NinjaOne Documentation: Apps & Services for more information.
- Knowledge Base: Use this tool to create a wiki, or database, of all the necessary documents for an organization or global use. Refer to NinjaOne Documentation: Knowledge Base Feature for more information.
- Checklists: Use this tool to create documentation designed to organize tasks, manage workflow steps, or outline steps for your technicians and end users. Refer to NinjaOne Documentation: Checklists for more information.
Custom Tab
Custom fields allow you to publish data about a user, endpoint, organization, or location in NinjaOne. System administrators create the custom fields and then use those fields to populate the Custom tabs on the Organization and Device dashboards.
Custom tabs can hold multiple "sub-tabs," and each sub-tab may use different custom fields depending on the type of information you want to share with your users.
Ticketing Tab
The Ticketing tab appears on the Organization and Device dashboards if you have the NinjaOne Ticketing app enabled.
From here, you can manage tickets that have been assigned to that specific organization, rather than using the
Details Tab
The Details tab on the Device dashboard allows you to view various device identification information and hardware specifications from a single page in NinjaOne. This article describes the different sections and what data you can expect to see in these sections.
For a complete breakdown of the Details tab information, refer to
Settings Tab
The Settings tab provides a detailed view of device specifications and information about apps that are enabled for the device. From here, you can manually disable an app for that device only or change specifications such as the assigned user or device role.
The Settings tab provides the following sections:
- General: View device information, patch overrides, credentials, and device approval. From here, you can take the following actions:
- Change device display name, device role, organization, location, or assigned user.
- Edit credentials.
- Reject approval status.
- Policy: View which policy is assigned to the device and any device overrides. From here, you can take the following actions:
- Change the assigned policy.
- Navigate to the policy configuration page.
- Clear policy overrides.
- Apps: View and edit enabled applications or integrations that affect this device.
Additional Resources
To learn more about endpoint management in NinjaOne, refer to Device Enrollment & Management: Resource Catalog.