Topic
This article explains how to access support documentation for SentinelOne. NinjaOne provides help guides for installing and configuring the integration, but questions related to how to use the SentinelOne product must be directed to the appropriate site.
Environment
- NinjaOne Integrations
- SentinelOne
Description
Prevent, detect, respond, and hunt threats across your managed endpoints with SentinelOne’s industry-leading endpoint protection and EDR solution. Access the SentinelOne online help resources from your SentinelOne account.
Index
Select a category to learn more.
Where to Find SentinelOne Documentation
SentinelOne's documentation is managed by the SentinelOne team. They have an online knowledge base of resources to assist in all aspects of their products. The knowledge base can be found within SentinelOne by going to Help → Online Help:
To access the SentinelOne documentation, you must currently have an active SentinelOne account because you will use your unique SentinelOne domain. For example, use2-ninjaone is the domain name in the following URL.
https://use2-ninjaone.sentinelone.net/
In the following table, replace {domain} with your unique domain information to access the content.
| Document Title | URL |
|---|---|
| Getting Started Guide | https://{domain}.sentinelone.net/docs/en/getting-started.html |
| System Requirements | https://{domain}.sentinelone.net/docs/en/system-requirements.html |
| Whitelisting Services and Ports | https://{domain}.sentinelone.net/docs/en/services-and-ports.html |
| Using the Management Console | https://{domain}.sentinelone.net/docs/en/using-the-management-console.html |
| Installing Agents | https://{domain}.sentinelone.net/docs/en/installing-agents.html |
| Upgrading Agents | https://{domain}.sentinelone.net/docs/en/upgrading-agents.html |
| Policies | https://{domain}.sentinelone.net/docs/en/policies.html |
| Threat Management | https://{domain}.sentinelone.net/docs/en/threat-management.html |
| Troubleshooting Offline Agents | https://{domain}.sentinelone.net/docs/en/how-to-troubleshoot-offline-agents.html |
Having Trouble with SentinelOne?
NinjaOne Support is here to help with your SentinelOne technical troubleshooting issues and guide you to a resolution. We are happy to raise issues to SentinelOne Support on your behalf.
Please note that NinjaOne Support cannot make any changes to your environments, nor can we make any recommendations on your configurations or exclusions, or assist with threat mitigation.
Additional Resources
SentinelOne’s cybersecurity solution encompasses AI-powered prevention, detection, response, and searching across endpoints, containers, cloud workloads, and IoT devices in a single autonomous XDR platform.
SentinelOne provides a variety of public resources for your continued education efforts: