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NinjaOne Mobile Device Management (MDM): FAQ

  • Last Updated July 10, 2026

Topic

This article answers frequently-asked questions about NinjaOne's mobile device management (MDM) tool.

Environment

  • NinjaOne MDM
  • Apple iOS
  • Apple iPadOS
  • Android

Index

Select a topic to learn more.

Policy Questions

Does MDM support location-based policy overrides?

Yes. To override a policy at the location level, perform the following steps.

  1. Navigate to Administration → Organizations and select an organization.
  2. Click Locations.
  3. Move your mouse cursor over a location and click Edit.
organization editor_edit location.png
Figure 1: Edit location details
  1. Select Policies and then click MDM Policies. Ensure the Enabled toggle is activated to allow the overrides.
organization editor_edit location_policies_mdm policies_enable.png
Figure 2: Edit location policies
  1. Select a new policy from the applicable drop-down menu.
  2. Click Apply in the Edit Location dialog, and then click Save.

If I change the passcode policy, when will the user be prompted to update the password?

The user will be prompted to update their password as soon as the policy changes apply, which depends on their network and whether the device is online (typically, this can take anywhere from 10 seconds to 10 minutes when online).

How do I access the app store on a company-owned device?

You can access the app store on your company-owned or supervised device in the same way you access it on a personal device. If you do not see the app store, this indicates that the policy is configured in such a way as to deny access. Policies can also control which apps are available in the app store, which may limit what you see when you access it.

Enrollment Questions

Can I use MDM Pro if I don't have NinjaOne Pro?

No. NinjaOne Pro is required to use MDM Pro.

Can I use multiple MDM solutions on a single device?

No. All device types support only one MDM provider at a time, regardless of ownership. If you want to use NinjaOne MDM, you must ensure the device is not already assigned to or enrolled in another MDM solution; otherwise, enrollment will fail.

This is an operating system limitation, not a NinjaOne limitation.

Can I move a device from one enrollment profile or content token to a different one?

Yes, but you must first wipe the device and restore it to factory settings.

Is there a way to see if a phone has been enrolled without referring to the NinjaOne device dashboard?

When adding a device, you define the organization into which the device should enroll. There should be a banner along the bottom of physical device's lock screen stating the device is owned by the organization you defined during enrollment.

Can I enroll a device without it defining the company or organization to which it belongs, and instead assign it to the client or device owner?

No. Devices must be associated with a company or organization as a requirement when enrolling the device to NinjaOne MDM. Currently, there is no way to assign a custom client to devices.

To change the organization assigned to the device, you must reset the integration and create a new organization to be used at enrollment. You can reach out to NinjaOne Support for help with this configuration.

General Support Questions

Is there a limit to the maximum number of devices that can be managed per account?

No, there is no limit.

Can I approve pending approvals for new MDM devices from the mobile app?

Yes. Access this feature from the Node Approvals section on the system dashboard. Refer to

Figure 3: Activate NinjaOne Remote for an organization's mobile devices

Security Questions

Can NinjaOne MDM prevent jailbreaking or rooting?

You can prevent jailbreaking or rooting by enrolling devices as company-owned and configuring proper controls through the policy, such as passcode and security settings or restrictions.

Is it possible for a user to unenroll a personal device from MDM without restoring it to factory settings?

Yes. Personal devices are deemed to be the property of the device owner. As such, the device owner, or "assigned user," retains full control of the device and has the ability to unenroll from the MDM at their own discretion.

Device Detail Questions

The battery level on the NinjaOne device dashboard is different from what is shown on the physical device. Is this expected behavior?

Yes. The data in NinjaOne shows the battery level at its current charge percentage over a period of days as of its last sync. The data in NinjaOne will almost never be accurate in real-time because the information does not sync continuously. NinjaOne does not continuously sync the devices, because it would be detrimental to battery life.

Why is the Details tab not populating network data?

If the device does not have a cellular card, NinjaOne cannot receive network data. Additionally, NinjaOne will only provide WiFi data if the device is supervised.

Additional Resources

Refer to the following FAQ guides to answer Apple- or Android-specific questions:

FAQ

Next Steps