Topic
This article answers frequently-asked questions regarding the custom-branded NinjaOne website.
Environment
NinjaOne Platform
Index
Select a question to review the answer.
- Will the option to submit a help ticket be included on my branded site?
- Can I add custom fields to the Help ticket?
- Are the in-app banners that NinjaOne provides for updates and releases visible on my branded site?
- Can I access my branded site from the Ninja mobile app?
- What is the difference between full permissions and system administrator roles?
FAQ
Will the option to submit a help ticket be included on my branded site?
Yes, the Submit help ticket option is located in the same place on the branded site as it is in the general UI.
Can I add custom fields to the Help ticket?
There is not currently a way to add custom fields to the Help ticket.
Are the in-app banners that NinjaOne provides for updates and releases visible on my branded site?
Yes, in-app banners are visible on branded sites.
Can I access my branded site from the Ninja mobile app?
The NinjaOne mobile app is not currently compatible with branded sites.
What is the difference between full permissions and system administrator roles?
By default, system administrators have all permissions activated. We recommend referring to individual Dojo articles to learn which tools and applications are limited to system administrator roles only, because we may add or expand technician permissions over time.
Additional Resources
Refer to NinjaOne Platform: Branding: Customizing NinjaOne With Your Own Domain and Branding for instructions to create your branded site.