NinjaOne SaaS Backup: Backing up Microsoft Office and Google Workspace

Topic

This article discusses general product information regarding NinjaOne SaaS Backup. 

Environment

Ninja One SaaS Backup

Description

NinjaOne SaaS Backup is a cloud backup platform that helps you securely back up, manage, recover, and protect your business information. The automated incremental backups simplify the backup, recovery, and compliance process. NinjaOne SaaS Backup works with Microsoft 365 (Hosted Exchange, Groups, Teams, SharePoint, and OneDrive), Gmail (including Calendars, Contacts, and Tasks), and other IMAP email servers. We also offer plans that include Microsoft Entra ID Backup. For more information about backing up Entra ID, refer to NinjaOne SaaS Backup: Entra Backup Configuration.

NinjaOne uses 256-bit (AES) encryption at rest and in transit and fully supports multi-factor authentication (MFA).

Index

The following sections describe the various options available in each NinjaOne SaaS Backup plan. Click the section links below for more information.

• Backup Frequency
• Billing Options
• Backup Only
• Backup Plus Archiving
• Product Comparison
• Additional Resources

Backup Frequency

The system automatically schedules subsequent Backups as per the “Last Backup (Completed Time).” Example: If a SharePoint Site Backup is completed at 8 AM, the next subsequent Backup is automatically scheduled for 4 PM.

The registered AD Group’s Members are validated every 12 hours (Schedule Time - 2 AM and 2 PM UTC Daily). The specific time is configured across all Regions. Therefore, all Organizations will follow the same scheduled time. It is not customizable for Organization wise.

With a Shared Drive backup, if the scan shows that the drive is empty then it will not check again for 1 week. If new items are found, it will then proceed with a normal schedule from there.

Please note that if a user/drive/team is detected as being empty it will not follow this schedule.  Instead, NinjaOne SaaS Backup will check periodically to see if any data has been added and will then proceed with backups normally once we find data.  How often this checks depends on the data type.

• For email/OneDrive: we will check twice a day to see if there is data and will start backing up once data is found.  One thing to note is that if there is no email data, OneDrive will also not back-up.  However, if there is email data and no OneDrive data, then only OneDrive is disabled.  Once data is detected, the backup will run as per the above schedule from that point forward.
   
• For SharePoint and/or Groups & Teams: We will check every 3 days to see if data exists.  Once data is detected, the backup will run and will proceed with the above schedule from that point forward.
  • The 3 day window can be configured on the NinjaOne SaaS Backup backend. If you would like to change that, please submit a ticket with our support team and we will assist with getting that changed.

Backup Scheduling

NinjaOne SaaS Backup automatically schedules subsequent backups based on the completion time of the previous backup.

Billing Options

Monthly Billing

The invoice is generated based on the highest number of purchased seats in a subscription for the entire month.

Prorated Billing

The invoice is generated based on the number of seats on each day of the month.

Backup Only

Backup Only is the most preferred solution for small and medium-sized business users. Pricing is based on the number of mailboxes and includes unlimited storage and retention. Features include user access control management, file/attachment manager, advanced search, and advanced reporting via insights. Insights and relationships give a summary report of all emails in and out of an organization. Restore, download, or migrate the entire mailbox or just one email with the click of a button. Use 20+ criteria in our advanced search to find the correct email you need and restore it within a minute.

Email Backup also includes Microsoft 365 backup, a simple and robust solution that automatically protects your most important Microsoft 365 data in the cloud and restores any file on demand. SaaS backs up SharePoint, OneDrive, Contacts/Calendars/Tasks, Groups and Teams, Shared Mailboxes, and Public Folders.

Backup Plus Archiving

Backup Plus Archiving is the perfect agentless archiving solution for businesses that must comply with regulatory requirements. Emails are archived using envelope journaling, which NinjaOne SaaS Backup employs to archive emails without fail. Features include advanced eDiscovery (with the option to filter using 17 attributes), legal hold, customizable retention periods, audit trail, audit review capabilities, tags, and role-based access, in addition to granular user access control, file/attachment manager, and advanced reporting via insights.

Business organizations need to be able to retrieve any relevant email message in the event of legal discovery, audits, and business or personnel investigations. NinjaOne SaaS Backup's archiving plan systematically stores evidentiary-quality records in a central repository with security to guard against tampering.

The archiving solutions are in addition to our email backup, providing a robust set of business continuity and compliance tools, all in an easy-to-use, integrated interface.

Product Comparison

Additional Resources

The NinjaOne Dojo provides documentation for the NinjaOne SaaS Backup integration. For resources specific to the full NinjaOne SaaS Backup platform, including release notes and troubleshooting guides, visit the NinjaOne SaaS Backup Help Center.