FAQs About BitLocker/FileVault Encryption Key Management:
Important Note: BitLocker key management within the NinjaOne console is a featured utility; however, it is best practice to always have a primary, secondary, and/or tertiary form of backup and not rely on a single source of management for BitLocker keys.
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Q: How long does NinjaOne keep the BitLocker key if a device has not been connected for an extended period of time (e.g., one year)?
- A: NinjaOne does not delete any data unless specifically requested, so if the device still exists in NinjaOne and BitLocker is enabled then the associated data will be available until the device is removed.
Q: Is BitLocker available on home editions of Windows?
- A: BitLocker is not available on Windows 7 Home edition or Windows 10 Home edition.
Q: I recently enabled BitLocker on a machine, but it is still showing as disabled in NinjaOne. Why is this the case?
- A: NinjaOne will not display BitLocker as having been enabled until the encryption process has fully completed on a device, which can take some time. Once the device is fully encrypted, NinjaOne will display BitLocker as enabled for the machine.
Q: Will the BitLocker key be displayed for flash drives or other removable drives?
- A: If a flash drive or other removable drive is plugged in, NinjaOne will display the BitLocker key. However, if the flash drive or other removable drive is removed, NinjaOne will no longer be able to display the key.
Q: I cannot see my key anywhere in NinjaOne. Why is this the case?
- A: If the BitLocker key is stored in TPM we will not be able to display in NinjaOne at this time.